Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(366 reviews)
100

Reseñas de SEAN KIM

JM
gravatar
Jorge M.
Downey, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very friendly, fast and helpful
We received great service .. very nice staff, they work hard to accommodate each need.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/21/2017 01:31 PM

Hi Jorge,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
RS
gravatar
Ray S.
Hacienda Heights, CA
2014 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Promote Sean Kim!
Friendly Service Advisor and wait time is not so bad. Sean Kim took me in for an oil change and a tire rotation and it was done in less than an hour. Great service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/21/2017 10:40 AM

Hi Ray,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to Sean and all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Hacienda Heights, CA
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Sean Kim was very helpful and provided excellent customer service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/20/2017 11:17 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
PN
gravatar
Pyong N.
Chino Hills, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
they were very kind.
he gave careful maintenance and detailed explanation,
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/19/2017 07:55 AM

Hi Pyong,
Thank you for taking the time to complete our survey and posted at Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Arcadia, CA
2008 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Help me save some money.
Yes. I would recommend this business to a friend.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/18/2017 04:22 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
ZR
gravatar
Zulma R.
Chino Hills, CA
2015 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
10
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/17/2017 09:46 AM

Hi Zulma,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
JL
gravatar
Jesus L.
West Covina, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
They have an excellent customer service, but I wish the prices for service will be more affordable for loyal Hyundai customers.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/17/2017 09:45 AM

Hi Jesus,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
CF
gravatar
CARMON F.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and free snack.
The service was wonderful. I had a lot of maintance work .
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/17/2017 09:43 AM

Hi Carmon,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2017
cliente verificadoCliente Verificado
Categoría: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recomendado
Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Monterey Park, CA
2016 Hyundai Sonata Plu
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Service
Was quoted at 2 hours for an oil change + recall. Only took an hour!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/19/2017 09:12 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2017
cliente verificadoCliente Verificado
Categoría: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/15/2017
Tipo de Servicio: Maintenance
Categoría: Service
gotten better, but long way to go.
service was much better this time...but overall experience still to be desired.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/15/2017 11:13 AM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó
SK
SEAN KIM
Service Director
KS
gravatar
Kyung S.
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exellent service
Very kinndly service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/15/2017 07:56 AM

Hi Kyung,
Thank you for taking the time to complete our survey and posted at Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
SY
gravatar
Samuel Suck Y.
Norwalk, CA
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Communication
Excellent.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/15/2017 07:57 AM

Hi Samuel,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
JI
gravatar
Jessica I.
Rosemead, CA
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied customer
Great experience! Sean was my advisor and he reviewed my history to help make sure my car was taken care of correctly. The whole process was fast and smooth. The waiting room is comfortable. I love the free car wash. I actually look forward to service appointments!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/13/2017 07:35 AM

Hi Jessica,
Thank you for taking the time to complete our survey.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
SC
gravatar
Steven C.
Chino, CA
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Review
excellent job
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/12/2017 04:01 PM

Hi Steven,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
ER
gravatar
Edwin R.
South Gate, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Repair service
Great help and fast delivery
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/12/2017 04:00 PM

Hi Edwin,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
RH
gravatar
Rudy H.
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly
They were very attentive and friendly it was a pleasure being at the dealer.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/10/2017 08:28 PM

Hi Rudy,
Thank you for taking the time to complete our survey and posted at Yelp.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
HT
gravatar
Heng T.
Monterey Park, CA
2014 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Be careful with your time
Sean the service advisor will tell you anything to feel assured to get you going. His professionalism is under par and has the qualities of a strip used car dealership. The new Car sales department is great on the other hand.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/10/2017 08:30 PM

Hello Heng,
Thank you for taking the time to review your service experience. We appreciate your business.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
Brea, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast
Puente Hills Hyundai was fast and efficient.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/07/2017 03:23 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Cliente verificado
West Covina, CA
2016 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personnel
I had oil change and 15, 000 mi. Service
All well done
Also had scheduled my automate
Clean , wash wax detail everything
Was not a good job, won't say horrible
But carpets were soaked, whole car interior smelled toxic, they missed door panel . and some of exterior, steering wheel was so slippery , I had to clean it when I got home, wheel slipped outa my hands couple times on way back home ,, last time I had automate done, I was very satisfied. This time , not so much
In fact I wasn't satisfied with detail job
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 06/05/2017 06:51 PM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to Automate employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.