Drew, Henry and everyone I interacted with at Genesis of Ballwin were amazing. They helped me secure a GV70 and I drove it home that day. I was very satisfied with the whole experience.
The Day I decided to lease a Genesis GV70 was the same day I drove it off the lot. Easy to negotiate the cost, they took care of all the paperwork, set up my ACH payments for me, very low stress experience. The car is amazing the service is outstanding and the sales person was great!
I recently had an excellent experience in the buying process at Genesis of Ballwin. While their overall facility doesn’t yet compare to the likes of Lexus, BMW, Mercedes, or other established luxury car dealers, the treatment we received was exceptional. Steve Harper was our salesman and I would absolutely steer friends and colleagues to him. He was pleasant, very informative, easy to talk to, and we never felt like we were being pressured in any direction. We purchased the top of the line Genesis GV80 and it is truly an amazing automobile. There’s a lot of amazing tech in this car that will take a bit of time to assimilate, but Steve welcomes us to stop in any time to walk us through any features we don’t understand. We’ve owned most of the luxury brands and even traded in our Porsche 911 on this up-and-coming Genesis brand… the GV80 comes with everything we’ve come to expect from a top-flight luxury car. The level of thoughtful design, quality of materials, and fit and finish are all first class. Great experience all around.
We received the Best customer service form the Desn Team! We will be back to do business again in the future. Steve knew his stuff treated us like we mattered to him and not just a dollar sign.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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