SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

Cliente verificado
Bradenton, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
We'll run service dept. provides level headed, good value service timely.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 10:18 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2017
cliente verificadoCliente Verificado
Categoría: Service
Thank you.
Chris is great to deal with. He is very professional and gets things done the way they should be. We had an issue with an oil leak and once he got involved, he jumped all over it and is now producing results. Hopefully all of his subordinates listen and learn from him because I'm sure they could all greatly improve their customer service skills by following his lead.
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/15/2017
Tipo de Servicio: Maintenance
Categoría: Service
car is awesome/employees not so much
Didn't find the oil leak even though there is one. At first we were told no there wasn't an oil leak until my wife popped the hood and pointed it out. After that the response was, "oh yeah that! They couldn't find an oil leak, it must be a fluke." My take is that an oil leak isn't a fluke period. This is a new car that only has 18k miles and shouldn't be leaking oil from anywhere. I feel like my wife was just brushed off and not taken seriously. We love the car but are starting to regret dealing with this particular location. If this car wasn't under warranty and oil changes already paid for i would not return, i would do the work myself. The woman that is deal with is always nice but i think the problem is probably the mechanics not knowing enough about how to work on this car. Unfortunately our service writer is the one who has to relay the message from the mechanic. The car still has plenty of warranty left so we will keep an eye on the oil leak.
No Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 04/18/2017 08:51 AM

Hello,

Thank you for the opportunity to reinspect the vehicle. I am glad to say that we found a very small oil leak seeping from the top of the valve cover gasket.We look forward to making this repair on Thursday.

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very fast service
Oil change and alignment was done very quickly. The facility is clean and modern as well.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 07:03 AM

Thank you for your rating and review. We know it is important to every customer to have a nice place and quality, quick service. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DL
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David L.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
everyone treats you like family
they treat you like family. No better place.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 07:04 AM

Thank you for your rating and review. Samantha is a great part of our team and we're proud to have her; we want everyone to feel like they are comfortable.  If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lake Mary, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recent service
Great job
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 07:07 AM

Thank you for your rating and review. Thank you for coming to Lakeland Hyundai Service and we hope to see you again on your next service need. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

PJ
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service is excellent.
Yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 07:07 AM

Thank you for your rating and review. We know our teams work hard every day to provide a quality service for every customer. . If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JR
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John R.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Excellent service, so glad we bought this car here at this dealership !!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 07:08 AM

Thank you for your rating and review. We're glad you purchased at Lakeland Hyundai as well and if we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

SM
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Sharon M.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Prompt,friendly and efficient service.
Yes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 07:09 AM

Thank you for your rating and review. We know the service department is not the first place most people want to go so we try to make it a pleasant as possible.  If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RR
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Rafael R.
Orlando, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly,professional service,not pushi .
I would recommend this business.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 08:16 AM

Thank you for your rating and review. We believe a fair and honest assessment of every vehicle with friendly and professional service is the only way to go...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CL
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Charles L.
Mulberry, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job as always.
We have used Lakeland Hyundai for approx. 10 years. They are super friendly and always get the work done in a reasonable time.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 08:18 AM

Thank you for your rating and review. We appreciate your loyalty and repeat business at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

MA
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Michael A.
Lakeland, FL
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Samantha Giddens-Excellent job handling my situation.
Excellent
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 08:22 AM

Thank you for your rating and review. Samantha is a great member of our team and we are proud to have her part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Tampa, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The people
Good service, would like to see the services that I have completed before recommending other services
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 09:03 AM

Thank you for your rating and review. We can offer services after your requested services, but we believe that would slow down the process - only because we already have your vehicle in the service bay and inspected. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

LU
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Laurie U.
Auburndale, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Very accommodating and friendly staff!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 09:02 AM

Thank you for your rating and review. We try to make sure every customer has a great experience every time and make the service department feel like a place they may want to come - not just because they have to...  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

FW
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Floyd W.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
friendly
5 star
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/13/2017 11:54 AM

Thank you for your rating and review. We try to be friendly... we noticed it helps a lot! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Davenport, FL
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Turned in for hard starting
They were able to get me in quickly and able to get me a loaner vehiicle
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 09:00 AM

Thank you for your rating and review. We want everyone to have a great experience at Lakeland Hyundai Service and we're glad we could provide a good experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

AQ
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Aaron Q.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Great
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 08:59 AM

Thank you for your rating and review. We're glad we could provide you with great service and look forward to your next service appointment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exelent
Very friendly and nice people!!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 08:56 AM

Thank you for your rating and review. We believe being friendly and nice is only part of great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

BB
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Bruce B.
Davenport, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Local dealer
Excellent service -friendly staff
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/17/2017 08:53 AM

Thank you for your rating and review. We appreciate your business and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JC
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Joy C.
Auburndale, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The fast and friendly service with a smile
Great and friendly service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/07/2017 06:21 AM

Thank you for your rating and review. We know the service department isn't always the first place people want to come; we try to make it as pleasant as possible. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

GS
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Glenn S.
Sunrise, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine service
Always well taken care of.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 04/04/2017 12:57 PM

Thank you for your rating and review. Yes, Jessica and Samantha do a great job and we are proud to have them both as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.