SG

Samantha Giddens

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1172 reviews)
75

TR
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Terry R.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Hyundai is the best dealership
quick, efficient, and helpful.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/21/2017 01:15 PM

Thank you for your rating, review and kind words. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

AH
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Angelina H.
Lakeland, FL
2015 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
Lakeland Hyundai is the best dealership from the sales Dept to the service department even their associates body shop is great, given I have had to use all three!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/20/2017 02:02 PM

Thank you for your rating, review and kind words. Samantha does a great job and is always informed and attentive to every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JZ
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Joyce Z.
Mulberry, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
I know that when I go to the dealership for service it will be taken care of in a professional and timely manner. In all the years I have been going to Lakeland Auto Mall, I have never had one thing to complain about.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/20/2017 02:01 PM

Thank you for your rating and review. Thank you for being such a loyal customer and we appreciate your business. We will continue to provide quality, professional and timely service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

JB
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John B.
Poinciana, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service at Lakeland Hyundai!
We switched from Red Hoaglund to Lakeland as we were not happy with the service we were receiving. We were VERY pleased. Though it is about 20 minutes further from our home, we will be returning.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/20/2017 01:58 PM

Thank you for your rating and review. Our teams work hard every day to provide the highest quality service for every customer and we truly appreciate your business. Thank you for driving out of your way to come to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Samantha in service is the best!! Always a good experience with her.
Definitely turned what could have been a bad situation into a good situation.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/19/2017 12:54 PM

Thank you for your rating and review. Samantha is a valuable member of our team and great with all of her customers. We're glad we could turn your situation into a positive experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

BR
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Brett R.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tire Problem
My tire blew when I hit the curb on my way to an appointment. Once I got it towed to the dealer, they got me in, checked out and had a new tire on my car much quicker than I expected.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/19/2017 12:53 PM

Thank you for your rating and review. We're certainly clad we could help you out and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

GH
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Organized and outstanding work ?
Lakeland Hyundai service department is second to none. They consistently perform in outstanding fashion.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/15/2017 01:50 PM

Thank you for your kind words about our staff and service. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/15/2017 01:49 PM

Thank you for your rating and review. Good service is what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

RL
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Roger L.
Polk City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
comfortable while waiting
good job
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/14/2017 11:55 AM

Thank you for your rating and review. We know coming in for service is not always at the top of places to be - making sure it is a clean and comfortable experience helps. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

SY
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Steven Y.
Lake Alfred, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Lakeland Hyundai Service
Friendly and efficient
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/14/2017 11:56 AM

Thank you for your rating and review. We're glad you had a good experience at Lakeland Hyundai Service and hope to see you on your next service need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Palm Harbor, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Center = Excellent Customer Service
The staff in the service center was friendly, prompt, and effective. They also offered thorough feedback and were accommodating with options.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/14/2017 06:13 AM

Thank you for your rating and review. We truly believe that great customer service and communication with the customer makes for a better experience. Thank you for noticing and for your comments. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CC
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Chris C.
Brandon, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
the service and freindly sercive
tes
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/14/2017 06:10 AM

Thank you for your rating and review. We believe great service and a friendly staff is part of what makes a great service department. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DF
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David F.
Lakeland, FL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Did you even check the wipers ?
A outlet of things were wrong
No Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 06/12/2017 11:30 AM

Hello,

I would like the opportunity to speak with you in regards to your recent visit.

I have called and left you a message at the phone number on file.

Please call me back at your convenience.


Thank You.
Christopher S. Haggstrom
Service Manager
813-323-2493

Empleados con los que trabajó

AH
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Alane H.
Bartow, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome employees for sales,and service, all around great people!!
They make going here a pleasure not a chore!!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/12/2017 08:48 AM

Thank you for your rating and review. That's great, we never want any service visit to feel like going to the dentist... although necessary, not always a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

DP
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place.
Never a problem. Staff always helpful and friendly.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/12/2017 08:45 AM

Thank you for your rating and review. We believe it makes for a better experience with friendly and personable staff and talented technicians who can meet the expectations of every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CS
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Charles S.
Lakeland, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lost Keys
I read some bad reviews about getting replacement keys. I just had to bring in my registration and I had my Key in a few minutes.
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/12/2017 08:42 AM

Thank you for your rating and review. We understand... The Lakeland Hyundai Owner Advantage Program handles key replacement with no hassle and quick service. We're glad we could help. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

Cliente verificado
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly,quick and reliable
Would recommend
Recomendado
Christopher S H., Service Manager de Lakeland Hyundai respondió el 06/08/2017 11:15 AM

Thank you for the rating and review we sure appreciate it.

Christopher S. Haggstrom
Service Manager

Empleados con los que trabajó

BB
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Barry B.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
GREAT SERVICE
STAFF IS VERY FRIENDLY AND HELPFULL. LOVE THE DONUTS AND COFFEE
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/07/2017 05:35 AM

Thank you for your rating and review. We believe having great people as part of our staff is a good start - the coffee and donuts are just a bonus! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

KM
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Kenny M.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The people
Awesome people great service
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/07/2017 05:34 AM

Thank you for your rating and review. We think we have a pretty great staff - thank you for noticing! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó

CY
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Constance Y.
Lakeland, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service, great people!
Great place!
Recomendado
Daniel G., Digital Media Director de Lakeland Hyundai respondió el 06/07/2017 05:33 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.