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SureCritic / Concesionario Hyundai / Clark Hyundai / SARAH FAUSKE
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SARAH FAUSKE

Clark Hyundai
"Master Service Advisor"
Hi everyone! My name is Sarah, I've been with Hyundai for 3 years. I am a Master certified Hyundai Advisor and strive to meet our customers' expectations while taking into consideration of all your vehicle's needs. Come see me today!
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(56 reviews)
73

Reseñas de SARAH FAUSKE

Cliente verificado
Whitefish, MT
2020 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Regular service appointment
Everything was great because I he’s an appointment. However, I could see my vehicle was finished and keys brought in yet I waited at least an additional 20 or more minutes before they brought me my keys to leave.
Recomendado
LEE G. de Clark Hyundai respondió el 07/20/2021 03:17 PM

Thank you for your feedback! We can only improve and grow with input from our customers. I'm sorry to hear it took so long from the time your vehicle was done, to the time you got your vehicle. We are already implementing a plan to make sure this doesn't happen again. Again, thank you for your feedback! We appreciate your business!

Empleados con los que trabajó
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SARAH FAUSKE
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Jayde N.
Kalispell, MT
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everyone is so kind!
Whenever I go there i feel so welcomed and I feel like anyone and everyone could help me! Everyone answered my questions when I originally went to buy my car there I did not feel pressure to buy it after I test drove it!
Recomendado
LEE G. de Clark Hyundai respondió el 07/19/2021 08:21 AM

Thank you for your positive feedback! We are happy to hear you feel welcome here! I apologize for the customer service at the front desk. We can only get better when we know where a problem is. 

Empleados con los que trabajó
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SARAH FAUSKE
Cliente verificado
Kalispell, MT
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Helpful and pleasant
My car (purchased somewhere else) as a used vehicle was having a tire issue. They diagnosed the problem and were able to fix in short time.
Recomendado
LEE G. de Clark Hyundai respondió el 07/19/2021 08:16 AM

Thank you for your positive feedback! We appreciate your business. 

Empleados con los que trabajó
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SARAH FAUSKE
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John T.
Columbia Falls, MT
2007 Hyundai Veracruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2021
cliente verificadoCliente Verificado
Categoría: Service
Great follow up service
After speaking with Lee, the Customer Service Manager, my issues were worked out.
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
JT
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John T.
Columbia Falls, MT
2007 Hyundai Veracruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2021
cliente verificadoCliente Verificado
Categoría: Service
Great follow up service
After speaking with Lee, the Customer Service Manager, my issues were worked out.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/30/2021
Tipo de Servicio: Maintenance
Categoría: Service
Dealership is fine. Parts prices are marked up by 40% compared to online prices
Parts needed for my vehicle were quoted at $1395.66. I found the same exact oem parts online for $416.93. A whopping difference of $978.73!!!!!
No Recomendado
LEE G. de Clark Hyundai respondió el 06/30/2021 09:28 AM

Thank you for your feedback John. I have looked into this and after speaking with you I'm happy to hear you had a great experience with us last visit. 

Empleados con los que trabajó
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SARAH FAUSKE
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Robert H.
Proctor, MT
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The
Facility and the personnel.
Recomendado
LEE G. de Clark Hyundai respondió el 06/23/2021 08:58 AM

Thank you for your positive feedback!

Empleados con los que trabajó
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SARAH FAUSKE
Cliente verificado
Whitefish, MT
2015 Hyundai Santa Fe Sport
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/11/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
It's fixed...not really.
Was told vehicle was repaired only to have same issue return on same day as pick-up.
Recomendado
LEE G. de Clark Hyundai respondió el 06/11/2021 02:19 PM

Hello Daniel,
I'm very happy that we got to chat today. Thank you for your feedback and I'm happy to hear you were happy with our service in the way we handled everything. I undrstand that some of the procedures for diagnosing issues on newer vehicles take time. Thank you for being patient and understanding. 

LEE G. de Clark Hyundai respondió el 06/11/2021 02:21 PM

Dear Customer,
I'm sorry that we have not excelled in our service with you. I will be in contact ASAP. Thank you for your feedback

LEE G. de Clark Hyundai respondió el 06/23/2021 09:21 AM

I'm very glad we got to chat. Thank you for your business 

LEE G. de Clark Hyundai respondió el 06/30/2021 09:31 AM

Thanks for speaking with Sarah today, sounds like everything is coming together! Thank you for your business

Empleados con los que trabajó
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SARAH FAUSKE
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Brittany E.
Trego, MT
2013 Hyundai Santa Fe Sport
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Horrible service experience
Had a very bad experience with this service center on Monday. I had called about getting a new headlight bulb put into my Santa Fe, and they told me to come on over. I sat in the service center for over an hour because they were waiting on a bulb. I had appointments so I told them I had to leave and then would be back in a few hours. They told me they would have the bulb by the time I got back and it would take about 5 minutes. I got back about 3 hours later and sat another 45 minutes. I finally went to talk to the lady at the front about why it was taking so long. She was very rude and said that when we got back they still had not received the bulb so they had to re order it. The lady was not pleasant to work with, and if they knew they didn’t have the bulb they shouldnt of told me to come in. (I had told them over the phone what car I was in). They also offered a different customer next to me a discount and appologized for her service taking so long, but did not offer me a discount. I will never bring my service back to them and I would not recommend them to any of my friends or family.
No Recomendado
LEE G. de Clark Hyundai respondió el 06/01/2021 08:58 AM

Good morning Brittany, 
I'm very sorry to hear that you had a less than exceptional experience with us. As a team we strive for nothing less than a great experience at our service center. I greatly appreciate your feed. I have attempted to contact you and would love to communicate about your experience and see how we can improve. 

Empleados con los que trabajó
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SARAH FAUSKE
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Ernest P.
Bigfork, MT
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People
Good people who care
Recomendado
Empleados con los que trabajó
SF
SARAH FAUSKE
JM
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Judy M.
Bigfork, MT
2012 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personalized service.
Great customer service.
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
BR
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Brett R.
Kalispell, MT
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
This is my second purchase in 10 years
I couldn't be happier
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
ER
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Ellen R.
Kalispell, MT
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recommended
Courteous personnel.
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
VQ
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Vincent Q.
Kalispell, MT
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service department
I loved the service department. They kept my car clean and didn't spill any oil. Sales was ok, the actual salesman was great! I test drove what I wanted and learned alot about the new hyundai features. When it came to talk to the sales manager he was quite rude. I have excellent credit and know I can get a good deal. He treated me as if that were nothing and for that I do not recommend buying a car here. Kalispell toyota treated me with better respect and the hyundai dealerships in California are far better.
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
BH
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Brenda H.
Kalispell, MT
2009 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent personal
The staff is very easy to understand, very helpful ,courteous and kind. It was so easy and they explained things about my vehicle that no one has ever taken the time to do. They were very educated and professional. I don't ever see or experience this kind of service. This company is very fortunate to have these employees.
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
RB
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Ray B.
Kalispell, MT
2020 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Check in was easy, work performed in a reasonable time frame.
Recomendado
Empleados con los que trabajó
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SARAH FAUSKE
JB
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Jack B.
Huntsville, AL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and people.
The only reason I said that I would likely not return is because I live in Huntsville,Alabama.
Recomendado
Empleados con los que trabajó
SF
SARAH FAUSKE
Cliente verificado
Kalispell, MT
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff
Great friendly personnel
Recomendado
Empleados con los que trabajó
SF
SARAH FAUSKE
RM
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Roxanne M.
Kalispell, MT
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service, great car!
That you so much for your excellent care, you are family to me!
Recomendado
Empleados con los que trabajó
SF
SARAH FAUSKE
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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