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SureCritic / Concesionario Hyundai / Parks Hyundai of Gainesville / SAMANTHA DAVIDSON
SD

SAMANTHA DAVIDSON

Parks Hyundai of Gainesville
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(4 reviews)
41

Reseñas de SAMANTHA DAVIDSON

JG
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Joseph G.
Gainesville, FL
2022 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Re-review
Very happy with the quick response from the service department and resolving and clarify any and all issues or questions I had!
Empleados con los que trabajó
SD
SAMANTHA DAVIDSON
CP
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Cynthia P.
Gainesville, FL
2011 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Polite and Timely Service
I brought my car in for an oil change. The scheduling process was very easy and the service representative quickly ordered an Uber driver for me. I explained when I needed my car and it was ready right on time. While at the dealership, everyone was polite and helpful.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 11/18/2021 08:41 AM

Thank you for taking the time to let us know how we're doing. Look forward to seeing you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. de Parks Hyundai of Gainesville respondió el 11/26/2021 01:31 PM

Thank you for speaking with me through email. We appreciate the follow up and the second chance provided!

Empleados con los que trabajó
SD
SAMANTHA DAVIDSON
JG
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Joseph G.
Gainesville, FL
2022 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Re-review
Very happy with the quick response from the service department and resolving and clarify any and all issues or questions I had!
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/12/2021
Tipo de Servicio: Repair
7
Categoría: Service
Friendly and informative service, but room for improvement
From door to waiting room the service is excellent. Fast, friendly and informative.
The interior is very clean and well stocked.

Unfortunately the wait in between was lengthy without explanation. Only once towards the end of a two and a half hour wait did I receive an update on the status of my vehicle.

The recite states that gas & go service was performed but was not done and a valve stem cap on a tire is now gone.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 11/12/2021 02:04 PM

Thank you for taking the time to complete the survey, we will be in contact shortly.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. de Parks Hyundai of Gainesville respondió el 11/12/2021 02:05 PM

we do apologise for this inconvenience. We left a voicemail in regards to contacting you to make things right. Please contact me at your earliest convenience.

Empleados con los que trabajó
SD
SAMANTHA DAVIDSON
Cliente verificado
Gainesville, FL
2021 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service advisor given difficult circumstances
Service advisor called shortly after the review was left to discuss my concerns. I was assured that my concerns would be discussed with the service director and efforts will be made to provide customers with more accurate wait times. The dealership is struggling to find workers like many other industries. However, as a customer I would prefer a response of "I'm not sure but I'll get back with you as soon as I have a better idea" rather than an overly optimistic estimate. Looking forward to improvements next time I visit.
Empleados con los que trabajó
SD
SAMANTHA DAVIDSON
Cliente verificado
Gainesville, FL
2021 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service advisor given difficult circumstances
Service advisor called shortly after the review was left to discuss my concerns. I was assured that my concerns would be discussed with the service director and efforts will be made to provide customers with more accurate wait times. The dealership is struggling to find workers like many other industries. However, as a customer I would prefer a response of "I'm not sure but I'll get back with you as soon as I have a better idea" rather than an overly optimistic estimate. Looking forward to improvements next time I visit.
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/22/2021
Tipo de Servicio: Repair
0
Categoría: Service
Over three hour wait for oil change
Over a three hour wait for an oil change when I had an appointment is simply unacceptable. Apologies were made, however I was told it would be an hour when I handed the keys over.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 10/22/2021 02:40 PM

Thank you for filling out our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
SD
SAMANTHA DAVIDSON
DN
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Darcy N.
Dunnellon, FL
2020 Hyundai Ioniq Hev
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/09/2021
Tipo de Servicio: Maintenance
8
Categoría: Service
Oil change
I still spent all day waiting for my car to have a simple oil change but they did fix the other mistake and that was very nice of them to do. It shouldn't of happened but we are all human. I appreciate that they went out of their way to help with this.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 10/09/2021 05:33 AM

Thank you for filling out our survey. We're sorry your service experience wasn't perfect. We'll be in touch to help. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. de Parks Hyundai of Gainesville respondió el 10/29/2021 02:03 PM

Once again I want to thank you for taking the time to speak with me in regards to your visit. We cannot wait to service your vehicle and provide the best customer service. 

Empleados con los que trabajó
SD
SAMANTHA DAVIDSON
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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