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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(267 reviews)
85

Reseñas de ROBERT BINKLEY

Cliente verificado
West Covina, CA
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Amazing
Dealership took care of my car's service needs despite passing warranty threshold
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/25/2018 03:19 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
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ROBERT BINKLEY
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Absolutely trustworthy
Whenever I take either of my 2 Elantras in, I know that they will be serviced expertly and delivered back to me at the time promised. They always check the service history of my car and over good suggestions as what needs to be done. I am never pressured to do something I don't feel is needed at that time. I wouldn't take my cars anywhere else.


My service writer, Javer Esquivel, * * * * * * ( 6 STARS, 5 is not enough )
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/20/2018 07:41 AM

Hi Roger,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellentservice from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
CM
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Cheng M.
El Monte, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Service Rep Xavier was great! He was able to me in and out the service needs within a very reasonable time. However, calling or text Service rep department in general was disappointing. There was no one available on the phone or acknowledge the text message sent. I have tried calling & texting. Hyundai needs to have enough staffing to handle phone calls & return text or open up the website for customer to schedule the next service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 03:57 PM

Hi Cheng,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JE
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Jamie E.
Whittier, CA
2015 Hyundai Sonata Hyb
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/03/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Javier
Javier the service MGR is absolutely the best. the only man I will go to there. Sadly I am extremely unhappy with Sonata hybrid and will be contacting corporate!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 03:44 PM

Hi Jamie,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
WY
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Wagih Y.
Rowland Heights, CA
2014 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome
I'm very satisfied with the service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/28/2018 09:37 AM

Hi Wagih,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
KL
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Kang L.
Rowland Heights, CA
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
my recent visit to Puente Hills Hyundai
in this visit i have a few maintenance services on my Sonata including transmission fluid replace and fuel injector cleaning. all completed within estimated time fully to my expectations and satisfaction. job well done, thank you.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/26/2018 08:31 AM

Hi Kang,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
avatar
ROBERT BINKLEY
DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
customer service
I love the help that I get every time I bring in my car
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/20/2018 05:14 PM

Hi Donna,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Cliente verificado
La Puente, CA
2013 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Poor Service
Poor Service
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/14/2018 09:49 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Empleados con los que trabajó
avatar
ROBERT BINKLEY
SK
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Sean K.
Glendale, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service is improving a lot
Last time that I visited, I felt that I was being strong armed for some repairs. But on the recent visit, they were more understanding of my financial concern. The service person explained to me about what repairs and maintenance was more essential and why. Having a limited budget and struggling financially, I am more appreciative of the empathy and concern displayed by the service desk person.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/03/2018 08:03 AM

Hi Sean,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JC
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Jonathan C.
Hacienda Heights, CA
2016 Hyundai Sonata Plu
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
n/a
n/a
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/02/2018 11:42 AM

Hi Jonathan,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
HS
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Honeylyn S.
West Covina, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
When I dropped off my car for a recall everybody was very friendly and helpful. As soon as they finished they called me and fixed the problem. I even had a free car wash and everything went very smoothly.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/21/2018 11:15 AM

Hi Honeylyn,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
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ROBERT BINKLEY
WC
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Wilma C.
Walnut, CA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love going there
Javier is always very helpful and goes above and beyond! Great service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:20 AM

Hi Wilma,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Cliente verificado
Alhambra, CA
2014 Hyundai Elantra Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Great services
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:06 AM

Hi,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Empleados con los que trabajó
avatar
ROBERT BINKLEY
IT
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Ivy T.
Diamond Bar, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
what it mean review title, I do not understand?
Excellent service.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/29/2018 07:53 AM

Hi Ivy,
Thank you for your 5 star survey.
We are happy to hear that our service advisor gave you exellent service.
We are looking forward to seeing you soon.

Empleados con los que trabajó
avatar
ROBERT BINKLEY
PR
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Philip R.
Whittier, CA
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service and Recommendations
Memorable experience getting my Sonata serviced. Javier was extremely helpful, efficient, and made my service experience an easy one. He also made sure to alert me to the next round of scheduled maintenance and what that would involve from a time and cost perspective. Appreciated being informed of what to prepare for.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/25/2018 01:00 PM

Hi Philip,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provide you exellent service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
KM
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Kimberly M.
Walnut, CA
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent!
I had my service with Javer, who was fantastic. He did a great job of explaining everything that would be done during the service and keeping me informed about my car. I will definitely be making my appointments with him in the future.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/24/2018 02:57 PM

Hi Kimberly,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provided exellent service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Cliente verificado
Los Angeles, CA
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome Service
The service was prompt and professional went in for a oil change and found out I had two recalls. The rep was nice to let me know about them and was taken care of. I always come to this location when I live way closer to the Commerce location (which has horrible customer service). Never had a bad experience at this location always nice professional workers and always leave satisfied.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/23/2018 04:03 PM

Hi,
Thank you for your 5 star survey, and being loyal customer despite of driving extra miles.
We are happy to hear that we always provide you awesome service whenever you visited our dealership.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/11/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Respond to your email regarding my last one
Thanks for your improvement
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/12/2018 10:05 AM

Hi Peter,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Cliente verificado
Diamond Bar, CA
2012 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Empleados con los que trabajó
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Cliente verificado
Diamond Bar, CA
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thanks!
Raymond was very friendly and helpful

Thank you
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 01/02/2018 01:30 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Empleados con los que trabajó
avatar
ROBERT BINKLEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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