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RICHARD ADAMS

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(56 reviews)
88

JB
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Jacqueline B.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good People
My advisor was Rick and he did a great job of making sure I was completely satisfied. Once checked in for my 9:15 appointment, I feel they did not hesitate to take care of my vehicle. I left with a plan, work completed and a clean car. Thanks
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 04/07/2021 04:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Empleados con los que trabajó

PG
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Paula G.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service Department and Customer Service
Rick, Kelvin, Pat, Desiree and Kyle are top notch and provide the best customer service I have experienced from a car dealership.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 04/05/2021 04:37 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick, Kelvin, & the rest of our team. Have a great day!

Empleados con los que trabajó

Cliente verificado
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome People
Great Service. Rick was great as always. Parts personnel were awesome.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 04/01/2021 02:21 PM

A pleasure as always, Mr. A.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

 

Empleados con los que trabajó

CA
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Craig A.
Middleburg, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thankfully an honest Dealer
Our daughters car broke down. We had a bad experience at another dealer so I was worried sick when I new I had to go to another one. I'm thankful I went to westside Hyundai! Rick was honest up front and took care of us. Westside Hyundai has one of the best service agents any company could ask for. You can not teach the level of character he has we are truly greatful.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 03/20/2021 06:53 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback.  We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Empleados con los que trabajó

CD
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Clarence D.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
love the car's and service
best car's suv, service everything is such a great place
Recomendado
JOHN K., Service Director de Westside Hyundai respondió el 03/18/2021 03:39 AM

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Serivice Director

Empleados con los que trabajó

KD
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Kenneatha D.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everyone is so friendly and good customer service skills
Exceptional service
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 03/16/2021 12:37 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback.  We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

Empleados con los que trabajó

Cliente verificado
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great friendly service
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 03/13/2021 07:41 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Empleados con los que trabajó

Cliente verificado
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Overall service was great.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 03/10/2021 11:58 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Our staff will contact you to see if a follow up visit will be needed. Have a great day!

Empleados con los que trabajó

JM
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Josianise M.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service center
I work with Rick, the service advisor for my appointment. He was very informative, friendly, answered all questions that I had even questions I did not know I had I would definitely recommend family and friends to dealership. The ladies at the service desk are always friendly the waiting room is clean so I enjoy the experience
Recomendado
JOHN K., Service Director de Westside Hyundai respondió el 03/10/2021 04:25 AM

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director

Empleados con los que trabajó

Cliente verificado
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Every time I go to Hyundai, the service is amazing. From check in to check out, the workers are great. The service is constantly top notch and the employees are transparent.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 03/09/2021 06:54 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great day!

SHARON F N. de Westside Hyundai respondió el 03/09/2021 06:54 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Empleados con los que trabajó

CA
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Craig A.
Middleburg, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thankful
We have been having issues with our Sonata. The car was taken to Hyundai of Orange park told me my Daughters car need $4,000 in repairs all it needed was an alternator and a $15 relay. Was worried when it died on her again. I found out about the recall through the mail. Motor seized up just like the recall said was worried! Car was sent to westside hyundia and when i received my call from Rick i was blown away. This man was honest and caring, never gave us false hope and kept in contact with us all the way through the process. We are absolutely grateful. Hyundai is very lucky to have this man representing them.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 02/27/2021 04:48 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Empleados con los que trabajó

GC
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Gail C.
Yulee, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Was taken in as soon as arrival. Had coffee and enjoyed my wait Time.
Had a car wash after service.
Great Day at West Side
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 02/25/2021 04:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Empleados con los que trabajó

Cliente verificado
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
excellent
My very first time at Hyundai and I love my experience customer service was excellent they were friendly spoke to me about everything let me know what was going on and I would recommend it to a friend of family member I'll be back there again and Mr Rick is the best
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 02/23/2021 06:10 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Empleados con los que trabajó

AM
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Adrian Andrew M.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
My car was gone and back in my hands in under an Hr, I was surprised. Will definitely use Westside Hyundai to continue servicing my vehicle.
Recomendado
JOHN K., Service Director de Westside Hyundai respondió el 02/17/2021 03:49 AM

Thank you for your business and we look forward to servicing your vehicle on the next visit.

John Keester
Service Director

Empleados con los que trabajó

WM
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Willie M.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Dealership
Westside Hyundai is the place to take my car, because it was purchased there.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 02/10/2021 09:03 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're sorry that your visit took longer than anticipated. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great day!

Empleados con los que trabajó

Cliente verificado
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service on car
Friendly, knowlegble
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 02/06/2021 11:22 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great weekend!

 

Empleados con los que trabajó

RS
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Richard S.
Jacksonville, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recent Service
Rick, the service advisor, instilled confidence that the highest quality service would be given to my Sonata. He was ready when I arrived and greeted me by name. Everything was handled with dispatch.
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 01/29/2021 08:31 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Rick & our team. Have a great weekend!

Empleados con los que trabajó

Cliente verificado
Orange Park, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Survey
Keep up the good work!
Recomendado
JOSEPH E W., SERVICE DIRECTOR de Westside Hyundai respondió el 01/22/2021 05:14 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by our team. Have a great weekend!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.