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SureCritic / Concesionario Hyundai / Northwest Hyundai / PAUL WICHER
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PAUL WICHER

Northwest Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(27 reviews)
66

Reseñas de PAUL WICHER

SB
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Shawn B.
Cypress, TX
2017 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
cliente verificadoCliente Verificado
10
Categoría: Service
The dealership did a good job. Unfortunately Hyundai has a bad problem in the Pearl White paint.
The service team did a good job of trying to communicate the ever moving target to repair The Pearl white Paint problem.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/03/2022
Tipo de Servicio: Repair
4
Categoría: Service
Delay Delay Delay and incomplete.
Hyundai is more the cause of the problem than the dealership. The pearl White paint is garbage. Once we noticed the problem we were told by the dealership that Hyundai was having a problem with this paint. Just looking at other Hyundai vehicles around town we noticed more and more of the problem, especially above the front windshield, on many cars. Hyundai should have recalled the cars and efficiently repaired the cars. They should have also supplied FREE courtesy cars for such a careless problem.
George/A S., Service Manager de Northwest Hyundai respondió el 02/03/2022 02:52 PM

Shawn, 

I'm sorry to hear this, let me look into your last visit and what went wrong.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
Cliente verificado
Cypress, TX
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
BEST Service
Amazing staff and very professional
George/A S., Service Manager de Northwest Hyundai respondió el 01/29/2022 06:36 AM

Thank you so much for your feedback, and for you business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
LV
LLAMARIS VAZQUEZ
PW
PAUL WICHER
JD
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Jacqlyn D.
Tomball, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Fast and I had my coffee
George/A S., Service Manager de Northwest Hyundai respondió el 01/15/2022 03:33 PM

Jacqlyn, 

Thank you very much for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
ES
ESTEBAN SOTELO
DB
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Dennis B.
Cypress, TX
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service experience at Hub
From service appointment, to check in, to giving realistic time of 45 minutes for oil change and tire rotation, it was a smooth process even though remodeling was still going on!
George/A S., Service Manager de Northwest Hyundai respondió el 01/20/2022 09:56 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
ES
ESTEBAN SOTELO
Cliente verificado
Houston, TX
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
good job
overall good job
George/A S., Service Manager de Northwest Hyundai respondió el 01/10/2022 02:50 PM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
RM
ROLANDO MUNOZ
Cliente verificado
Houston, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great service
George/A S., Service Manager de Northwest Hyundai respondió el 01/10/2022 01:23 PM

Thank you so much for your feedback, and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
AC
ANTHONY CSOMBOK
KC
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Karen C.
Houston, TX
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience
The people here are great, knowledgeable & quick & friendly. I always bring my car here for service.
George/A S., Service Manager de Northwest Hyundai respondió el 01/10/2022 01:23 PM

Karen, 

Thank you so much your feedback, and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
JS
JOHN SPARKS
Cliente verificado
Cypress, TX
2019 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service team!
Awesome communication from beginning to end and great service, glad we purchased a Hyundai and will definitely return.
George/A S., Service Manager de Northwest Hyundai respondió el 01/10/2022 01:20 PM

Thank you so much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
RM
ROLANDO MUNOZ
Cliente verificado
Houston, TX
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/27/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
3
Categoría: Service
2015 sonata campaign/ RECALL
Staff members could acknowledge and be more courteous towards customers regardless of service. Facility in general needs a major improvement. Management should be aware of how the staff treat customers .
George/A S., Service Manager de Northwest Hyundai respondió el 12/28/2021 11:41 AM

Thank you for feedback, will get with my service team to make the are more courteous and they should acknowledge you.  If there's anything I can do to make this right, please don't hesitate to contact me.  

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
RM
ROLANDO MUNOZ
LD
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Larkeytra D.
Houston, TX
2015 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Recall handled well
I had a Recall on my Veloster and took it in without an appointment. I was taken care of without any issues. During my 45min wait, I enjoyed some tasty tea and Tv in the waiting area.
George/A S., Service Manager de Northwest Hyundai respondió el 12/27/2021 06:36 AM

Larkeytra, 

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
RM
ROLANDO MUNOZ
Cliente verificado
Houston, TX
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
State Inspection
In and out in 45 minutes.
George/A S., Service Manager de Northwest Hyundai respondió el 12/27/2021 06:02 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Empleados con los que trabajó
PW
PAUL WICHER
AC
ANTHONY CSOMBOK
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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