MARIO MACIAS

Bill,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good morning.  I apologize that I did not meet your expectations.  I try to stay in the back ground and allow my employees to shine.  It was unfortunate that we were unable to get your tire from our normal vendors but I had the parts department find the tire from whoever we could whether it was at a loss to us or not to make sure that you were taken care of.  I take my hat off to Jay for giving you his personal vehicle since we were currently out of loaners.  I was disappointed to find out that the company we purchased your tire from did not fulfill the order when I returned the next morning but as a great team does Greg jumped in to provide you a vehicle off the lot until we had this resolved.  The parts manager had already jumped in that evening and had a tire here for us early the next morning from another company.  I'm glad that you are pleased with Mario, Jay and Greg.  The survey is Mario's personal report card.  I'm not sure why I am to blame but I will call you to see what I can do to turn this around.  I ask that you recognize that you had a flat tire at nobody's fault.  You came to us for help and we did everything in our power to help you from searching out of our network for a tire, to giving you a personal car, then a car off of the lot and showing an urgent concern even if you may have not seen it.  Again, I do apologize and I will give you a call this morning.  Thank you and have a great day.

Thank you for you response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We are here if you need anything! Have a great rest of your week.

Best regards,
Cara

Shelbi,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Emily,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Patrick,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for your response. We appreciate you taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Suzanne,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Thank you for your wonderful feedback. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Have a great day,
Cara

Good morning.  Thank you for taking the time to speak with me.  Please accept my apology because this is not how we do business.  I have spoken with Tom Schuern, the general manager, about the situation.  He was very concerned and is already researching what happened so that we do not allow this to happen in the future.  You have been a longtime customer and I hope that you do return to us.  I am here if you need me for any reason.  Once again, I do apologize and hope to see you again.  Have a great weekend.  

Barry,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great week.  

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Addison,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Good afternoon.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Thank you so much for your feedback. We appreciate you and your continued business. We are here if you need anything.

Best regards,
Cara

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cliff,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Christopher,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara