MARK HOFFMAN

Joe Machens Hyundai

Calificación General

4.8

(36 reviews)

74

Reseñas de MARK HOFFMAN

GL

Georgia L.

Monroe City, MO

2018 Hyundai Sonata

04/06/2022

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Honest dealership experience...

I have told everyone who would listen that I will NEVER drive a Hyundai again. If I could afford to, I'd ditch my 2018 Sonata in a heartbeat. Why? Because I have had horrible service experiences with the dealership where I purchased it. This month, I chose to drive twice as far and get it serviced at Machens. Mark Hoffman was the face that greeted me and completely changed my opinion of dealerships. He listened to the issues I have been having and then told me the truth. He explained routine maintenance schedule items better than I've heard in 4 years. I left paying easily $500+ more than planned and was totally okay with the end result. I appreciate Mark taking a little extra time to be sure that I understood things and his patience when I needed it.

Empleados con los que trabajó

Cliente verificado

Columbia, MO

2022 Hyundai Tucson Hev

03/25/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Mark went beyond to get me good service

At first, because the service tech was unable to duplicate the problem I'd described, I was told that they couldn't do anything. I didn't find this acceptable, so the service adviser Mark called Hyundai corporate customer service on my behalf and was able to get an authorization for an experimental remedy of the problem I'd been having. Time will tell if that took care of it, but I'm glad they were willing to pay for something.

Empleados con los que trabajó

RG

Robert G.

Columbia, MO

2021 Hyundai Palisade

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Quick service

It was quick and easy service. The shuttle provided took us to breakfast down the street and the service was done before we even ordered. Great experience.

Empleados con los que trabajó

Cliente verificado

Poplar Bluff, MO

2020 Hyundai Tucson

03/17/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Exceptional

Great service from scheduling to car pick up. Courteous, Kind, Prompt

Empleados con los que trabajó

Cliente verificado

Rocheport, MO

2019 Hyundai Veloster

03/15/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Blah blah blah

Oh yeah!!!

OLIVIA M. de Joe Machens Hyundai respondió el 03/16/2022 07:33 AM

Thank you for your 5-star review! Greatly appreciated!

Empleados con los que trabajó

BW

Bill W.

Columbia, MO

2014 Hyundai Elantra Gt

03/12/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Perfection

Perfection

OLIVIA M. de Joe Machens Hyundai respondió el 03/14/2022 06:18 AM

Bill, thank you for you the 5-star review! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs!

Empleados con los que trabajó

Cliente verificado

Fulton, MO

2018 Hyundai Sonata

03/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Car maintenance

Service always knowledgeable and professional

OLIVIA M. de Joe Machens Hyundai respondió el 03/14/2022 06:15 AM

Laura, thank you so much for your kind 5-star review! We greatly appreciate it!

Empleados con los que trabajó

JK

Jack K.

Columbia, MO

2014 Hyundai Elantra

03/05/2022

Tipo de Servicio: Maintenance

Cliente Verificado

0

Categoría: Service

not coming back.

$114.62 for oil change cabin filter TOO MUCH.

OLIVIA M. de Joe Machens Hyundai respondió el 03/07/2022 11:33 AM

Jack, thank you for taking the time to talk with me on the phone. I greatly appreciate it.

Empleados con los que trabajó

LB

Lila B.

Marshall, MO

2020 Hyundai Elantra

03/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Always feel well taken care of...

The time it took to do a complete check over and an oil change was exceptional. Always polite and professional - great team!

OLIVIA M. de Joe Machens Hyundai respondió el 03/04/2022 10:44 AM

Lila, thank you for your 5-star review and kind words! We greatly appreciate it! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs!

Empleados con los que trabajó

Cliente verificado

Columbia, MO

2009 Hyundai Elantra

02/21/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Emergency repair of brake light sensor

I came in late in the afternoon without an appointment when I found out my brake lights would not turn off no mater what I did. This occurred the day before a snow storm was predicted. The service manager and technician immediately helped and luckily had the replacement part for my 12 year old Hyundai installed in less than an hour, again without an appointment.

Thank you Joe Machins Hyundai.

OLIVIA M. de Joe Machens Hyundai respondió el 02/21/2022 12:21 PM

Thank you for your amazing 5-star review! We were happy that we were able to get you in and have the parts here for your vehicle! Thank you for choosing Joe Machens Hyundai Service Department!

Empleados con los que trabajó

PP

Pat P.

Columbia, MO

2017 Hyundai Tucson

02/11/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Just good service

Really good service and people

OLIVIA M. de Joe Machens Hyundai respondió el 02/11/2022 05:48 AM

Pat, thank you for you amazing 5-star review! We greatly appreciate it!

Empleados con los que trabajó

RS

Reggie S.

Columbia, MO

2004 Hyundai Sonata

02/03/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Lube Oil and Filter

Thank you for your continued exceptional service!

OLIVIA M. de Joe Machens Hyundai respondió el 02/07/2022 06:47 AM

Reggie, thank you for your amazing 5-star review! All of us here at Joe Machens Hyundai appreciate it! Thank you for your business!

Empleados con los que trabajó

Cliente verificado

Laddonia, MO

2020 Hyundai Palisade

02/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

5

Categoría: Service

Great

Always easy to get things done and explained after the service was explained.

OLIVIA M. de Joe Machens Hyundai respondió el 02/02/2022 08:10 AM

Thank you for your review! I do want to apologize for the availability of appointments! Thank you for choosing Joe Machens Hyundai for your vehicle needs!

Empleados con los que trabajó

Cliente verificado

Columbia, MO

2021 Hyundai Elantra

12/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Vehicle service

Staff are friendly and approachable. My car service was done in no time.

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 12/20/2021 06:00 AM

Thank you for your review! We appreciate it very much! Happy Holidays!

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

PJ

Pamela J.

Columbia, MO

2014 Hyundai Accent

11/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Last Minute Lube, Oil and Filter Before a Holiday Trip

I worried that it had been a while since I had my Accent serviced. I knew I had to get it done since I was leaving to go back home for the Thanksgiving Holiday with about a 500 mile round trip. Figured I'd be there at the service center till noon. But, it was the chance I had to take. Better to be late and safe than a little early and stranded. But, the service person took me right in. And, within a half hour the job was done! So, I was not late leaving Columbia and I was safe to make the trip.

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/30/2021 06:36 AM

Pamela, thank you so much for your review and your kind words! We are thankful that you chose Joe Machens Hyundai for your vehicle needs! We are glad that you made it to you family Thanksgiving safe and sound. Once again, thank you from all of us here at Joe Machens Hyundai!

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

LH

Laura H.

Fulton, MO

2018 Hyundai Sonata

11/27/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Always great service.

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/29/2021 05:58 AM

Laura, thank you so much for your review! All of us here at Joe Machens Hyundai appreciate very much! Thank you for choosing Jor Machens Hyundai Service Department!

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

SF

Susan F.

New Franklin, MO

2007 Hyundai Santa Fe

11/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service

Always pleased with the service provided at this service center! Excellent!

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/24/2021 05:54 AM

Susan, all of us here at Joe Machens Hyundai thank you for your review! We are so thankful for your business and look forward to doing future business with you!

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

DJ

Donna J.

Fayette, MO

2020 Hyundai Palisade

ReScore Reseña™

11/22/2021

Cliente Verificado

10

Categoría: Service

Confidence restored

After going back into the service department and talking with the manager I feel better about my service.

Empleados con los que trabajó

DJ

Donna J.

Fayette, MO

2020 Hyundai Palisade

ReScore Reseña™

11/22/2021

Cliente Verificado

10

Categoría: Service

Confidence restored

After going back into the service department and talking with the manager I feel better about my service.

Reseña Original

11/18/2021

Tipo de Servicio: Maintenance

7

Categoría: Service

Oil change

I do not like these. Read what I wrote inside.

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/22/2021 07:14 AM

Thank you for coming by to speak with me in person. I greatly appreciate your candor. I apologize for the inconvenience and safety hazard this presented. I look forward to seeing you and the little man in training again in the near future.

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

DN

David N.

Columbia, MO

2022 Hyundai Tucson

11/16/2021

Tipo de Servicio: Maintenance

Cliente Verificado

8

Categoría: Service

Routine service

My oil change and rotation were completed quickly.

JUSTIN K., Service Manager de Joe Machens Hyundai respondió el 11/22/2021 07:38 AM

David, thank you for expressing the issue that you had when you were here for your last visit. Thank you for also talking with us via phone call and we are to be sure that the future services you have here as well as out other guest that this will not happen again! We greatly appreciate you chosing Joe Machens Hyundai Srvice Department for your vehicle needs!

Justin Kertz
Service Manager
Joe Machens Hyundai

Empleados con los que trabajó

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