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SureCritic / Fontana Hyundai / MELISSA MARTINEZ
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MELISSA MARTINEZ

Fontana Hyundai
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(6 reviews)
93

Reseñas de MELISSA MARTINEZ

VH
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Vicki H.
Diamond Bar, CA
2022 Hyundai Santa Fe Phev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2022
cliente verificadoCliente Verificado
9
Categoría: Sales
Melissa Martinez is a Fontana Hyundai Treasure
I dreaded the prospect of entering a dealership and car shopping. What a pure pleasure and surprise it was to encounter Melissa Martinez at Fontana Hyundai. She exuded warmth and competence and fun. There was no pressure. She went out of her way to anticipate what we might want to know and had it at the ready. I swear, there was one thing I didn’t particularly like about the car we ended up with, and I voiced it to Melissa. SO sincerely, she talked about that feature in a way that I came to LOVE it. Magic. Ok yeah, that’s good sales, but wow, it worked, because she is the real deal. You aren’t being gaslighted. You can bring your squirmy 8-year old. She became his idol by the end, and she appeared delighted by him (though it made a ton more aggravation for her I’m sure).
This experience with Melissa transformed my ideas of car shopping. Only thing is, she needs to clone herself, or else I always have to shop at Fontana Hyundai from now on.
LORRAINE M. de Fontana Hyundai respondió el 01/12/2022 02:33 PM

good afternoon vicki thank you for filling out our survey we appreciate your positive feedback..if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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MELISSA MARTINEZ
JB
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Jessica B.
Fontana, CA
2022 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
Fontana Hyundai is the place to buy your next vehicle process was easy, and pleasant.
The Sales Team at Fontana Hyundai were pleasant to work with. My purchase was
More than I hoped for. I will return to purchase in the future.
BIANCA S. de Fontana Hyundai respondió el 12/22/2021 03:23 PM

good afternoon jessica thank you for filling out our survey we appreciate your positive feedback ..if you have any questions or concerns we are here to help u ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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MELISSA MARTINEZ
AR
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Arun R.
Fontana, CA
2022 Hyundai Santa Fe Phev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
I loved their service- helped me till i get the car i like
It was a really good experience and I recommend this to my friends for sure
Empleados con los que trabajó
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DONNIE HARRIS
GENERAL SALES MANAGER
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MELISSA MARTINEZ
AR
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Arun R.
Fontana, CA
2022 Hyundai Santa Fe Phev
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
I loved their service- helped me till i get the car i like
It was a really good experience and I recommend this to my friends for sure
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/14/2021
2
Categoría: Sales
i liked the service but no one shared details on the rebate which was disappointing
i liked the service but no one shared details on the rebate which was disappointing
BIANCA S. de Fontana Hyundai respondió el 12/14/2021 03:41 PM

good afternoon thank you for your feedback we will be talking to higher management about this issue ..if you have any questions or concerns we are here to help ..

bianca saenz 
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
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DONNIE HARRIS
GENERAL SALES MANAGER
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MELISSA MARTINEZ
DT
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Donald T.
Mira Loma, CA
2022 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2021
cliente verificadoCliente Verificado
9
Categoría: Sales
Donald Turner
Good service
BIANCA S. de Fontana Hyundai respondió el 12/13/2021 02:27 PM

good morning donald thank you for your time we appreciate your time an your positive feedback it is important to know our customers experience here at Hyundai that its a good one ..if you have any questions or corners we are always here to help you..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Empleados con los que trabajó
avatar
DONNIE HARRIS
GENERAL SALES MANAGER
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MELISSA MARTINEZ
SH
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Stephanie H.
North Las Vegas, NV
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2021
cliente verificadoCliente Verificado
10
Categoría: Sales
...
Staff was very attentive, I had the pleasure of working with Melissa she definitely knew what she was talking about , she was so friendly the entire time of my visit , made me feel great about my purchase
VANESSA R., CRM de Fontana Hyundai respondió el 10/05/2021 10:38 AM

Thank you Stephanie for your positive feedback. We hope you are enjoying your new car purchase! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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MELISSA MARTINEZ
Cliente verificado
San Bernardino, CA
2022 Hyundai Elantra Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2021
cliente verificadoCliente Verificado
8
Categoría: Sales
Great Value
Purchased a 2022 Elantra limited hybrid. Great vehicle, good warranty. Hyundai is doing the right thing.
VANESSA R., CRM de Fontana Hyundai respondió el 10/05/2021 10:36 AM

Thank you for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Empleados con los que trabajó
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DONNIE HARRIS
GENERAL SALES MANAGER
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ALFONSO MORALES
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MELISSA MARTINEZ
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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