MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

WG
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William G.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prompt and Courteous
Service level is fine. Nice clean facilities. Work completed in timely manner.
Third party scheduling service is not efficient or convenient.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/18/2017 05:07 AM

Good morning,  
     Thank you for your 5-star review. We appreciate your business and value your feedback. Please let myself or any of the service team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

SH
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Sandra H.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service and Sales staff
Great people to deal with and in my opinion honest!
Recomendado
Douglas B. de Voss Hyundai respondió el 01/17/2017 04:59 AM

Good Morning,
     Thank you for your 5-star review of our service department. We appreciate your business and value your feedback.I will be sure and share your review with the team.
      Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MG
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Mary G.
Cincinnati, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick but thorough; honest
I've continued to use the Voss Hyundai service department for routine maintenance on my Elantra and have never had a complaint. During my last trip, I asked for a tire rotation and alignment in addition to my oil change. The service manager called me when it was ready and immediately stated one of their machines scratched my rim, and they wanted to schedule a followup appointment to fix it. The 'damage' was so minor, I honestly probably wouldn't have even noticed. They could have easily ignored this, but they were forthright and honest. Just another reason I will continue to use Voss Hyundai.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2017 06:00 AM

Good Morning,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words about our process. Thank you for understanding about the scratch on the rim also.
     Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
It was okay
It was okay
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2017 06:02 AM

Good Morning,
     Thank you for taking the time to complete this survey. Your feedback help us to make improvements to better service your needs. We strive for our customers to experience a 5-star experience with us. What could we do differently on your next service visit to earn a 5 star review? 
    Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

PM
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Patrick M.
Kettering, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always get the work done.
I have purchased all of my vehicles over the past 20 years at Voss Hyundai . I do this because 1) I get the agreed upon deal for my money 2) I can trust that my car will get the finest service from a group that has been there, pretty much, as long as I've been purchasing my vehicles and 3) The people listen to any concerns I my have and go out of their way to keep me coming back. I will continue to go to Voss Hyundai for my driving needs.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2017 05:57 AM

Good Morning,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words about our process. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

BS
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Brian S.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast Friendly Service
Yes.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/04/2017 06:04 AM

Good Morning,
     Thank you for the Great review of our service department and staff. We appreciate your business and value your feedback. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RE
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Richard E.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Consistent excellent customer service.
B. Ervin
Recomendado
Douglas B. de Voss Hyundai respondió el 12/28/2016 11:12 AM

Good afternoon,
     Thank you for your great review of our service team and department. We appreciate your business and value your feedback. I will be sure and share this with the service team so they know how happy you are. Please let myself or any of the staff know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

PB
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Paul B.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the customer service waiting lounge with its TV, magazines, coffee and comfortable seating.
see above comments
Recomendado
Douglas B. de Voss Hyundai respondió el 12/28/2016 09:55 AM

Good Afternoon,
     Thank you for your 5-star review of our service department and staff. We appreciate your business. Glad that you enjoy our waiting room. Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

SH
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Shaun H.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Service manager is great. No problems with anything there
Recomendado
Douglas B. de Voss Hyundai respondió el 12/27/2016 01:43 PM

Good Afternoon,
    Thank you for the Great review of our service department and service team. We appreciate your business and value your feedback to help us improve. Please let myself or any of the service team know if you have any questions about the service that was completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

ES
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Elizabeth S.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Wonderful place!
Love coming here, always a pleasent experience with great people! They are even very welcoming to four legged friends ;)
Recomendado
Douglas B. de Voss Hyundai respondió el 12/27/2016 06:52 AM

Good Morning,
      Thank you for your 5-star review of our service department and staff. We appreciate your business and kind words. Please let myself or any of the team know if you have any questions about the service that was completed. We all have a soft place for our four legged friends :).

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DH
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David H.
Trotwood, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service department !!
Always great service from this dealership since I bought my Azera 10 years ago.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/26/2016 04:43 AM

Hello,
Thank you for your Great review of our service department and service team. We appreciate your business and your kind words about our staff. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JK
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Jan K.
Tipp City, OH
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff is friendly, quick and helpful. Work appears to be done well.
Voss is the only place I have taken my Santa Fe since I bought it.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/23/2016 07:19 AM

Hello,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words about us. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
Quick service nice waiting area
Recomendado
Douglas B. de Voss Hyundai respondió el 12/23/2016 04:48 AM

Hello,
    Thank you for your 5-star review of our service department and team. We appreciate your business. Glad that you enjoy our waiting room as we are very proud of it also. Please let myself or any of the service team know if you have any questions about the completed service on your vehicle.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MF
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Mickala F.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Consistent staff, operates with integrity
I have gotten my car serviced at Voss since I bought it. Service advisors have never tried to talk me into something I did not need. Staff is very friendly. I enjoy my visits while my car is serviced. Salespersons are not pushy and are always available to answer questions. This is the best dealership I have ever worked with.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/23/2016 04:45 AM

Hello,
     Thank you for the Great feedback about our service team and department. We appreciate your business and value your opinion of us. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Middletown, OH
2010 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Dealership!
I have been coming here since I bought my first Hyundai (an Elantra) in 2004. It has over 150,000 and is still going strong. I bought a Genesis Coupe in 2010 and absolutely love it. This dealership and their service dept. are fantastic, and have been since day one. I have to drive a good bit to get here, but I wouldn't go anywhere else. You can't go wrong with Voss!
Recomendado
Douglas B. de Voss Hyundai respondió el 12/21/2016 06:25 AM

Hello,
     Thank you for that wonderful review of our service team and department. We appreciate your business and value your feedback. I will be sure and let the team know how pleased you are with there service. We are very glad to have you as our customer. Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
warranty repair
Excellent service!
Recomendado
Douglas B. de Voss Hyundai respondió el 12/19/2016 06:51 AM

Hello,
     Thank you for your 5-star review of our service team and department. We appreciate your business and value your feedback. If you have any questions about the service that we completed please contact myself or any of the service team.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

ME
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Michael E.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Prompt courteous professional
A 10 out of 10
Recomendado
Douglas B. de Voss Hyundai respondió el 12/17/2016 06:52 AM

Hello,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words. Please let myself or any of the service team know if you have any questions about the service that we completed. 
 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JT
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Janet T.
West Carrollton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Another good service job
The service needed was done in less time than estimated and the replaced item functioned normally after servicing.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/13/2016 04:37 AM

Hello,
     Thank you for your 5-star review of our service department. We appreciate your business and value your feedback. Please let myself or any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Franklin, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Warranty service
quick, friendly service.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/12/2016 06:39 AM

Hello,
     Thank you for your Great review of our service department and our team. We appreciate your business and value your feedback. Please let myself of any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Springboro, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/05/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly Honest and Fast
From the moment you pull in until the moment you leave they take good care of you and your car.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/06/2016 04:38 AM

Hello,
    Thank you for the kind words about our service team and department. We appreciate your business. I do understand about finding out about the campaign that your car needed when you arrived, it was a new one that had just come out, you will most likely get a notice from Hyundai as well about it. We try and take care of those as soon as possible for our customers. Please let myself or any of the team know if you have any questions about the services that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.