MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

KB
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Kathleen B.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Knowledgable, friendly & customer service oriented personnel
Recomendado
Douglas B. de Voss Hyundai respondió el 01/20/2018 08:07 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TD
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Thomas D.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sonata service
I took my Sonata into Voss Hyundai for scheduled service. All service was done in a timely and professional way. I am always treated in a friendly respectful way.
No Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2018 03:02 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

CK
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Christopher K.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The Best Service Center in Dayton!
There are a lot of cars sold each year, but I feel people forget about after the purchase of their new car. The Service Center at Voss is hands down the best in Dayton. Mark and his team are the best and they take care of both of our Hyundia's. We have had at least 4 to 5 Hyundai's over the years and they have taken care of all aspects of each one. They are the real deal!
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2018 09:05 AM

Good Afternoon,

Thank you for your great review of our service department and team. We appreciate your continued business and value your feedback.

I will be sure and let Mark know how pleased you are with his service.

Please let myself or any of the team know if you have any questions about the services that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast and courteous. No surprises.
Faster than I anticipated with no surprises.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/15/2018 06:20 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JG
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Jerome G.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality people
Your people , everyone you interact with.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/12/2018 01:33 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RC
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Robert C.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They Treat You Right
Voss has been honest, reliable and fair every time I have taken my car to them for service. They have treated me right since 2013 and I trust this will continue. It's great to have a shop that you can count on.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/12/2018 04:39 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your Great review of our service department and team.

I will be sure and share this with the rest of the team so they know how pleased you are with the service they provide.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Called and got an appointment for battery replacement the same day. Service was prompt, efficient, and personnel were courteous.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/09/2018 02:56 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

SH
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Sandra H.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Took care of me early as I had another appointment.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/09/2018 04:44 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MF
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Melinda F.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent and prompt service
Excellent job
Recomendado
Douglas B. de Voss Hyundai respondió el 01/02/2018 05:32 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick Service
Mark is a great service rep. The job was done quickly and done well.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/27/2017 04:17 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will be sure and let Mark know how pleased you are with his service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MC
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Michael C.
Columbus, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Very helpful staff.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/26/2017 12:03 PM

Good Afternoon,

Thank you for your Great review of our service department. We appreciate your business and value your feedback about our team.

Please let any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RY
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Richard Y.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Seat Belt Recall &Oil Change
Service done in a timely manner at a reasonable price.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/21/2017 02:20 PM

Good Afternoon,

Thank you for your Great review and kind comments about our service department and team. We appreciate your business and value your time.

Please let myself or any of the team know if you have any questions about the service that was completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

EJ
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Ethel J.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff/technicians are definitely professional and customer focused!
Five star rating is well deserved for the technical/customer service staff who provide council regarding servicing my car needs and providing stellar service taking care of repairs ,tune ups, etc. Cudos to them being customer focused!
Recomendado
Douglas B. de Voss Hyundai respondió el 12/20/2017 05:50 AM

Good Morning,

Thank you for your Great review and the kind words about our service department and team. We appreciate your business and value you as one of our customers.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/19/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Always great service, served professionally.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/19/2017 12:58 PM

Good Afternoon,

Thank you for your Great review of our service department and team. We appreciate your continued business and value your feedback.

Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

ES
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Erica S.
Dayton, OH
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and Considerate Staff & Quick Service
Always receive great customer service from Mark and his team, and I appreciate being able to schedule an appointment within 24 hours.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/19/2017 04:31 AM

Good Morning,

Thank you for your 5-Star review of our service department and team. We appreciate your continued business and value your feedback.

I will be sure and let Mark and the team know how happy you are with their service.

Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RV
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Richard V.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service to my car.
Mark Atwood and the whole Service Dept. I also like the car washing.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/18/2017 11:15 AM

Good Afternoon,

Thank you for your 5-Star review of our service department and team. We appreciate your business and value your feedback.

I will be sure and let Mark and the rest of the team know how pleased you are with their service.

Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
First check up
My 3-4 month old veloster panoramic moon roof shattered on its own while i was driving. I took it to my nearest hyundai service and technician found factory defect. My concern is that i do not want it to shatter over my head ever again causing me injury, accident nor death.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/18/2017 04:34 AM

Good Morning,

Thank you for your 5-Star review of our service department and team. We appreciate your business and value your feedback.

We will be sure to let Hyundai know about the future concerns that you have about your sunroof.

Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JF
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John F.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They are very attentive to my problem
I have had the best service from Voss since I bought the car.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/18/2017 04:32 AM

Good Morning,

Thank you for your 5-Star review of our service department and team. We appreciate your continued business and value your feedback.

Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JS
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John S.
Troy, OH
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
You guys get an F
Completely shocked at the terrible service my family and I received. 8 hours for minor repairs that had nothing to do with initial problem. Than you missed the actual problem with the car. So now my family and I have to spend $455 replacing what you guys missed.
No Recomendado
Douglas B. de Voss Hyundai respondió el 12/16/2017 07:04 AM

Hello,

    Thank you for your feedback on your recent service visit. I will follow up with your tech and advisor. I would like to follow up with you on Monday. 


 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. de Voss Hyundai respondió el 12/18/2017 06:05 AM

Hello,
     After reviewing the tech notes and the test results he performed. He could not duplicate the concern. All of the test results for your systems came back normal and no history codes were stored in the system. Please feel free to contact me directly if I can answer any other questions that you may have.


Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

CB
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Chad B.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Review
I like the friendly service advisors.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/09/2017 01:09 PM

Good Afternoon,

Thank you for your 5-Star review. We appreciate your business and value your feedback. 

 I will let the advisers know how pleased you are with their service. 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.