MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

TB
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Timothy B.
West Alexandria, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service dept
Very friendly. Car was done in the time frame it said it would be. Place was clean and organized.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2019 05:35 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RB
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Robert B.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
The service department.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2019 05:34 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RB
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Robert B.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service manager Mark.
Mark is always helpful and friendly
Recomendado
Douglas B. de Voss Hyundai respondió el 01/16/2019 05:33 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AH
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Aaron H.
Springboro, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick service
They missed two tires that needed to be replaced but that's ok
I will get to it later
Recomendado
Douglas B. de Voss Hyundai respondió el 01/14/2019 07:03 AM

Good Morning,

     Thank you for your business and for taking the time to give us your feedback. I will follow up with your advisor and your tech to go over the inspection to make sure they are aware that they missed your tires.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Oregonia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A really great Hyundai dealer
Mark in service and Greg in sales are the best I have ever dealt with. I highly recommend this Voss Hyundai dealership.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/11/2019 11:44 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Sugarcrk Township, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly. Accommodating
Always greet me in a friendly manner and listen to my concerns and fix the problems
Recomendado
Douglas B. de Voss Hyundai respondió el 01/10/2019 02:14 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
great service
Recomendado
Douglas B. de Voss Hyundai respondió el 01/09/2019 05:10 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

LM
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Lois M.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality Care
The service men and women here at Voss are very friendly and know what they're doing! They always take good care of me when I'm in. Just wish someone could figure out why my 2013 Hyundai Elantra keeps locking me out :-( Seems a sensor needs replaced?
Recomendado
Douglas B. de Voss Hyundai respondió el 01/08/2019 01:44 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will follow up with your advisor about your concern and see if there is anything else we can do to get that corrected.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

KW
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Keith W.
Sugarcrk Township, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/04/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Voss does good
I always get great service from Voss Hyundai. I did not like the high battery expense. That may be out of Voss's control. It is the most expenseive battery I ever owned. Excellent service though.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/07/2019 05:11 AM

Good Morning,

     Thank you for your business and for taking the time to provide us with your feedback. The new style batteries that are out are more expensive than the older style but the longevity seems to be greater. 

Please let us know if you have any questions that we can answer.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DA
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David A.
Xenia, OH
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
The service department was courteous and professional during my oil change.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/04/2019 05:35 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DL
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Debbie L.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!!
I bought my 2013 Tucson at another dealer didn't care for their service after the first visit. I have been going to Voss ever since!! Mark and everyone in the service department are great!! A customer for life!! I love Hyundai, my Tucson is my 3rd Hyundai ?
Recomendado
Douglas B. de Voss Hyundai respondió el 12/26/2018 04:45 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

SH
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Sandra H.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Department and sales management
Always friendly and provide great service.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/26/2018 04:43 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional, courteous, attentive
They do good work and they respect the customer. These shouldn't be too much to expect, but it's clear that Voss makes them a priority.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/26/2018 04:40 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great, friendly, quick service
Service is always performed in a timely fashion and the Service department staff is friendly and go over and above to provide great service.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/18/2018 03:11 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

KP
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Kevin P.
Dayton, OH
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/17/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Poor vehicle production 2016 Tuscan
Kevin Parrish, in your consumer affairs department for more information about my current case. Thomas, is my representative now. Thanks for your inquiry and concern.
No Recomendado
Douglas B. de Voss Hyundai respondió el 12/17/2018 02:24 PM

Good Afternoon,

     Thank you for your feedback, I understand the frustration that is going on with your Tucson. I am working with Hyundai Motor America on your case. 
     I will also talk with them about the concerns and resolutions that you have provided in your email. 
    Please feel free to contact me directly if you have any questions.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DA
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Doris A.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
friendly, polite, helpful
I am handicapped, everyone was thoughtful.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/15/2018 09:52 AM

Good Afternoon,

 Thank you for your business and great review of our team. Please let us know if you have any questions about the service that we completed.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

EC
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Ernest C.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Reasonable charges for services rendered (I had tire rotation and replacement of radiator coolant for about $85 !
All appears well with work done. Only negative? No car wash prior to taking car home. Probably an "oversight". I still like you guys (and girls).
Recomendado
Douglas B. de Voss Hyundai respondió el 12/14/2018 11:25 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please feel free to stop in for a complementarity car wash at your convenience. Occasionally they are performing maintenance on the car wash and we miss a few. Thank you for your understanding.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MG
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Mary G.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Time after time receive great service.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/12/2018 05:12 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TP
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Timothy P.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Timely service and efficient operation
Service easy to access, nice staff and on time completion
Recomendado
Douglas B. de Voss Hyundai respondió el 12/11/2018 03:09 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DT
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Deborah T.
Springfield, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Your service department
Your service department is the best!! Mark is ALWAYS extremely pleasant and helpful!! I did however, had to call last Saturday, and I talked to Steve. He, on the other hand, was not the nicest guy. I explained my situation, and that I was in a pickle, because I had a very busy week ahead and needed my car fixed. I told him what it was doing and he then, told me what he thought it was. He wanted me to drop the car off, and I explained that I come down from Springfield, and had no way to do that. I also ask for something to drive if it was going to take all day, and he said that he didn’t have a loaner for me. So, after hesitating for a second and being very flustered.,I told him I’d call back, and he just hung up! No ok, goodbye or anything! Maybe I’m being too sensitive, but, I’ve always been well pleased and have my questions answered when talking to Mark.
Recomendado
Douglas B. de Voss Hyundai respondió el 12/10/2018 05:07 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will follow up with Steve and go over your concerns. I apologize if you felt like your conversation was rushed.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.