MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

TB
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They seem organized and they work on time.
It is my third service and it has always been thorough.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/14/2017 05:18 AM

Good Morning,
    Thank you for your great review of our service department. We appreciate your business and value your feedback.
    Please feel free to stop in at your convenience for a complementary car wash, They had come out to service our wash the day your car was here and we were not able to run yours through at that time.
     Feel free to let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DN
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Daniel N.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Always honest with their evaluations. Very kind and respectful.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/11/2017 02:23 PM

Good Afternoon,

Thank you for your 5-star review of our service department and team. We appreciate your business.

Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

SN
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Sherri N.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Timely and accurate service.
I had a issue that another Hyundai dealer could not solve after three attempts and 3 weeks without my car! Voss solved the issue within 2 hours!
Recomendado
Douglas B. de Voss Hyundai respondió el 07/10/2017 01:09 PM

Good Afternoon,

Thank you for your Great review of our service department and team. We appreciate your business and value your feedback. Glad we could get you fixed up and running.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MS
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Mary S.
Camden, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service
Voss is always really good at fixing any problems I have had. They get me in when needed.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/10/2017 01:07 PM

Good Afternoon,

Thank you for your 5-star review of our service department and team. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TG
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Thomas G.
Xenia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Managers
Mark Atwood treats a customer like an old friend. He is the major reason I return to do business! Tom G
Recomendado
Douglas B. de Voss Hyundai respondió el 07/10/2017 05:22 AM

Good Morning,

Thank you for your Great review of our service team and department. we appreciate your business. I will be sure and share this with Mark.

Please Let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Springboro, OH
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I like the fact that I can always get in for an appointment & the work is done in a timely manner.
Very easy to deal with and like the free car wash!
Recomendado
Douglas B. de Voss Hyundai respondió el 07/10/2017 05:12 AM

Good Morning,

Thank you for your Great review of our service team and department. we appreciate your business. We are glad you had the tire insurance to get you back on the road.

Please Let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MD
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Michael D.
Dayton, OH
2015 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
30k service
Always lives up to my expectation
Recomendado
Douglas B. de Voss Hyundai respondió el 07/06/2017 01:43 PM

Hello,

     Thank you for your 5-star review. We appreciate your business and value your feedback. I will be sure and let Mark know how pleased you are. 

     Please let myself or any of the team know if you have any questions about the service that we completed. 

 Thank you, 

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DA
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David A.
Xenia, OH
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Knowledgeable staff and great service.
I'll definitely return for future maintenance.
Recomendado
Douglas B. de Voss Hyundai respondió el 07/06/2017 10:11 AM

Hello,
   
     Thank you for your Great review. We appreciate your business. 

 Please let myself or any of the service team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

SJ
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Stephen J.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It is easy to schedule an appoitment. I appreciate receiving coupons in the mail or by email as well.
Excellent maintenance service.
Recomendado
Douglas B. de Voss Hyundai respondió el 06/30/2017 01:39 PM

Hello,
    Thank you for your 5-star review of our service department. We appreciate your business and kind words about us.

     I will be sure and share with the rest of the team how pleased you are.

     Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JH
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John H.
Kettering, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
No comment
No comment
Recomendado
Douglas B. de Voss Hyundai respondió el 06/27/2017 02:50 PM

Hello,
    Thank you for taking the time to provide us with your feedback. We appreciate your business.

    We are working with the engineers at Hyundai to get this resolved as quickly as we can. I will be sure Mark know how pleased you are with the service he is providing.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AK
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Amy K.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Blue Link is Special
Voss Hyundai always does a great job and everyone there is very professional and friendly. I think the key to my satisfaction though is the Blue Link. If it weren't for this feature, I would not have the (unfortunately) many recalls done BEFORE one of them interfered with my life.
Recomendado
Douglas B. de Voss Hyundai respondió el 06/24/2017 06:35 AM

Good morning,

     Thank you for your 5-star review. We appreciate your business and value your feedback. 

     Please let myself or any of the service team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

WK
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Wendy K.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Basic service done well.
Friendly service in a timely manner.
Recomendado
Douglas B. de Voss Hyundai respondió el 06/24/2017 06:39 AM

Good Morning,
     
      Thank you for your Great review. We appreciate your business and value your feedback. 

     Please let myself or any of the service team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Loaner for extended service requirements--wait area
Yes
Recomendado
Douglas B. de Voss Hyundai respondió el 06/23/2017 01:15 PM

Good Afternoon,

Thank you for your Great review of our service department. We appreciate your business and value your time.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DF
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Dolores F.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
honesty and integrity with the services provided
Yes
Recomendado
Douglas B. de Voss Hyundai respondió el 06/23/2017 01:12 PM

Good Afternoon,

Thank you for your 5-star review of our service department. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JG
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always respectful, helpful and friendly.
I have recommended Voss Hyundai to friends and family.
Recomendado
Douglas B. de Voss Hyundai respondió el 06/19/2017 01:05 PM

Good Afternoon,
     Thank you for your 5-star review of our service department and team. We appreciate your business. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JM
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JOHN M.
2015 Hyundai Sonata Hyb
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/15/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall repair.
I don't know what they repaired since they never tried to explain where or what repairs were accomplished on my vehicle!
No Recomendado
Douglas B. de Voss Hyundai respondió el 06/15/2017 04:43 PM

Hello,
     Thank you for your business. May I ask what happened on your visit that resulted in your score? We strive to deliver 5-star service to our customers. 
    Please feel free to contact me if you have any questions. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MJ
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Matthew J.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The "A" Team at Voss
My daughter's 2011 Hyundai Tucson has been vandalized at Ohio State 4 times in the last 2 years. And Voss Collision came to the rescue on each occasion. Plus they have done all the maintenance since we purchased the car from them. They were able to fix the recent damage (a shattered back window that happened over Memorial Day Weekend) within a few days. Now that's service!
Recomendado
Douglas B. de Voss Hyundai respondió el 06/15/2017 04:44 AM

Good Morning,
    Thank you for your Great review of our Service department and our Collision center. I will be sure and share this with them also. We appreciate your business.
     Please let myself or any of the team know if you have any questions about the services that were completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

KT
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Kerry T.
Centerville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
NA
NA
Recomendado
Douglas B. de Voss Hyundai respondió el 06/13/2017 01:07 PM

Hello,
     Thank you for providing us with your Great feedback about your recent service visit with us. We appreciate your business. I will be sure and let Mark know how pleased you are with the service he provided.
  
Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

CB
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Carla B.
Dayton, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dealer understands the car since they also sell them
Happy with the service, but had to bring the car in one week later for similar problem, that was fixed, l think
Recomendado
Douglas B. de Voss Hyundai respondió el 06/12/2017 09:23 AM

Good Afternoon,
    Thank you for your feedback. We appreciate your business.
Please let myself or any of the service team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

WF
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Clean facility and prompt service
Great facility
Recomendado
Douglas B. de Voss Hyundai respondió el 06/09/2017 05:35 AM

Good Morning,
    Thank you for taking the time to provide us with your Great review of our service department. We appreciate your business.
     Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.