MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

TS
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Thomas S.
Xenia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
Hassle free work got me in and out. The problem was discovered and resolved in short order
Recomendado
Douglas B. de Voss Hyundai respondió el 02/17/2018 08:08 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job!
Tried to fix my headlights myself, made the problem worse. They fixed everything in an hour, no problems.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/16/2018 05:22 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Speedy and clean
I was satisfied with the time it took to make the recall and my car was cleaned when I got it back. classy service.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/13/2018 02:31 PM

Good Afternoon,

Thank you for your business and for your Great review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

ML
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Mike L.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My Santa Fe
The whole experience was easy and professional
Recomendado
Douglas B. de Voss Hyundai respondió el 02/13/2018 02:27 PM

 Good Afternoon,


Thank you for your 5-star review. We appreciate your business and value your feedback about our team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Lebanon, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Job
Completed my service needs in a timely manner.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/13/2018 12:30 PM

 Good Afternoon,


Thank you for your 5-star review. We appreciate your business and value your feedback about our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JC
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James C.
Lebanon, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service report
Had very good service, thank you.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/12/2018 02:03 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AR
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Anthony R.
Cincinnati, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent
Recomendado
Douglas B. de Voss Hyundai respondió el 02/12/2018 02:01 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JG
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John G.
Dayton, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Need better customer service
Service provided was very good, but you need to listen to customer's concerns more.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/07/2018 06:32 AM

Good Morning, 

    Thank you for your feedback about your recent service visit. We strive to give you a 5-star experience with us. Could you give me an example of what happened on your visit? I will follow up with your advisor about your concern as well.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Monroe, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall visit
Courteous, reliable, professional, that says it all.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/02/2018 02:37 PM

Hello,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

WK
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Wendy K.
Miamisburg, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenient, inexpensive for great job and no wait service.
Service guys were right on top of everything. I called in the morning for an appointment and I got in that afternoon. I only waited about 45 minutes and my car was finished. They all were so polite.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/02/2018 09:10 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and for your Great review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service!
Received excellent service, as always. Everyone at Voss Hyundai is very helpful, professional and friendly.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/02/2018 05:40 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MC
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Mollie C.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall
Polite and timely
Recomendado
Douglas B. de Voss Hyundai respondió el 02/01/2018 03:42 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RS
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Ronald S.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
As Usual...Very Pleased
I had taken my 2014 Sonata for a seat-belt recall fix. I scheduled the appointment for 10 AM and was told it would take no longer than thirty minutes. Twenty five minutes later, I'm leaving the dealership with a fixed car and a Happy attitude
Recomendado
Douglas B. de Voss Hyundai respondió el 01/30/2018 02:29 PM

Good Evening,

         Thank you for your Great review of our service department. We appreciate your continued business with us. Glad we could make your visit with us as timely as possible.

Please let myself or any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

KN
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Kevin N.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friday Day off service. The Service advisers are familiar with my work schedule,
This service appointment was a longer list than usual. The technicians were able to complete the list in less time than I expected. Even with a few glitches the work was finished in a timely manner. The loaner car was an Elantra GT and was fun to drive. I have owned six Hyundai vehicles. Voss Hyundai has done the service work on all of them, and will continue to do the work on my current vehicles.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/30/2018 07:48 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RW
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Richard W.
Dayton, OH
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/28/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Poor experience
Told them going in engine had a loud tapping. Took them all day to tell me the tapping was coming from the engine and would cost $1500 to $4000 to repair, and then was charged nearly $60.
No Recomendado
Douglas B. de Voss Hyundai respondió el 01/28/2018 03:29 PM

Good evening,

     I will review your work order on Monday and be in contact with you.  I understand your frustration with needing a major repair. 

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. de Voss Hyundai respondió el 01/29/2018 04:59 AM

Good Morning,
 
       I have reviewed your work order and would like More information from you about your review. 
    
You had brought your car in for us to check out the noise coming from the engine, your advisor explained the check out fee and you had let him know it was worse after the car had sat for some time. 

I would also like to go over your comment about having completed the routine maintenance, this was only the second time we have seen your car in our service department, we have no way of knowing what has been completed on your car as far as maintenance and your car does have 131,000 miles on it. You can contact Hyundai Motor America if you would like to see what they are willing to do for you.  

Please feel free to contact me personally if you would like to go over your work order or if you have any questions that I can help with on contacting Hyundai.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DA
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David A.
Xenia, OH
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Friendly, courteous, professional. That's why I keep going back.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/23/2018 05:43 PM

Hello,

    Thank you for your Great review and your continued business with us. 

      Please let myself or any of the service team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RT
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Ryan T.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Service
Always great service at a great price! Roughly $70.00 to get my oil changed, windshield wipers changed, car washed and fluids topped off. And they fixed a recalled item for free to boot!
Recomendado
Douglas B. de Voss Hyundai respondió el 01/23/2018 02:26 PM

Good Afternoon,

Thank you for your 5-star review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

AG
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Alicia G.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thank You!
I was within my mileage warranty but had just exceeded my calendar warranty, and needed $600 worth of new parts and installation. The staff at Voss worked with Hyundai to make sure that this cost would be covered, and by the time Voss called me to update me on my car's status, everything had already been sorted out. Thanks for looking out for me, Voss!
Recomendado
Douglas B. de Voss Hyundai respondió el 01/23/2018 01:19 PM

Good Afternoon,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback about your recent service visit.

We are glad that we could help get your repairs covered with Hyundai. 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Serviced
Good customer service. The problem is corrected the first time.
Recomendado
Douglas B. de Voss Hyundai respondió el 01/23/2018 05:05 AM

Good Morning,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RE
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Roberta E.
Miamisburg, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/19/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile!
I appreciate actually feeling served!
Recomendado
Douglas B. de Voss Hyundai respondió el 01/20/2018 08:10 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself of any of the team know if you have any questions about the service that we completed.

 

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.