MA

MARK A ATWOOD

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(890 reviews)
85

LV
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Laura V.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
convenient
great customer service
Recomendado
Douglas B. de Voss Hyundai respondió el 03/16/2018 07:32 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
good job!
The men n the service department put a lot of effort into diagnosing and fixing the problem we were having with our car. They were friendly, polite and kept us informed about what they were doing .
Recomendado
Douglas B. de Voss Hyundai respondió el 03/14/2018 05:09 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MT
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Miriam T.
Springboro, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service department
The service team is professional and polite both on the telephone when scheduling and in the service work area.They are prompt and explained what needed to be done on my car.
Recomendado
Douglas B. de Voss Hyundai respondió el 03/13/2018 02:02 PM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RK
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Robert K.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recalls
All 5 recalls finished when promised
Recomendado
Douglas B. de Voss Hyundai respondió el 03/13/2018 02:02 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

EJ
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Ethel J.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff/technicians are definitely professional and customer focused!
As usual service and staff were exceptional, especially Mark Atwood who is truly an asset to your company. I feel valued as a customer and relate the top notch treatment/service I receive to friends and co-workers.
Recomendado
Douglas B. de Voss Hyundai respondió el 03/13/2018 04:39 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

I will be sure and let Mark know how pleased you are with his efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Bellbrook, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast and Efficient
Recall repair was performed in <1hour. Courteous service.
Recomendado
Douglas B. de Voss Hyundai respondió el 03/12/2018 05:30 AM

 Good Morning,


Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

LM
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Larry M.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Employees & Time
Everyone is friendly and the work was done on time.
Recomendado
Douglas B. de Voss Hyundai respondió el 03/07/2018 07:52 AM

Good Morning, 


Thank you for your 5-star review. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

TC
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Tiffany C.
Xenia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Always able to get me scheduled quickly and completes service quickly and accurately
Recomendado
Douglas B. de Voss Hyundai respondió el 03/06/2018 02:07 PM

Good Afternoon,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JM
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James M.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
I left with more than expected. I also work in the service industry. I came in for a recall and got the others that were due completed and my car was washed all done very timely. Great job to all!! I was treated like customer that had been there years even though it was my first experience.
Recomendado
Douglas B. de Voss Hyundai respondió el 03/06/2018 04:58 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.



Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

KC
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Korey C.
Miamisburg, OH
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
First Impression Means Everything These Days
First impression means everything these days. Brought my car in to get engine light looked at. We already knew what the code was but wanted a dealer to tell us what they thought it was. We ended up declining service. Brought our car home that night got underneath to inspect what they was talking about and notice one of my hoses wasn't plugged back in and one of my wire harness was snapped to keep it secured to the box.

So back to first impression. The facility was nice and clean, all of the people there was polite and respectful to us. We was able to create our appointment online with no issues. Our only complaint is just because we declined your service doesn't mean it's okay to cause damage and not put hoses back where they should have been. Because of this we will probably find another Hyundai dealer to buy our car from and do repairs if needed.
No Recomendado
Douglas B. de Voss Hyundai respondió el 03/02/2018 11:51 AM

Hello,

    Thank you for your feedback about your recent service visit. I will follow up with the tech that performed your inspection and diagnosis on your vehicle. We apologize for the inconvenience that we cased by not plugging that back in.

Please feel free to contact me if I can answer any questions that you may have.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RO
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Rose O.
Middletown, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Rose Overholtz
Great job!
Recomendado
Douglas B. de Voss Hyundai respondió el 03/01/2018 02:05 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

Cliente verificado
Sabina, OH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Anonymous
Oil change should take no longer than a half hour when you have an appointment.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/24/2018 11:31 AM

Hello,

 Thank you for taking the time to provide us with your feedback about your recent service visit with us. We appreciate your business. 

Most generally we try to get oil changes done within 45 minutes, there are times that we do run a little bit behind. I apologize for the delay during your service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

LH
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Leanne H.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They are always friendly!
They got my car in quickly; they always have any recalls in my file and take care of them so I don’t have to keep up with that. Always remember me.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/24/2018 11:20 AM

Thank you for your five star review, we appreciate your continued business and value your time.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JS
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Jeff S.
Dayton, OH
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Overall
See responses
Recomendado
Douglas B. de Voss Hyundai respondió el 02/23/2018 05:07 AM

Good Morning,

Thank you for your feedback on your recent service visit. We appreciate your business.

I wanted to go over the concerns that you had about your visit. Did you receive a copy of your multi point inspection at the time of check out? I would be glad to go over the information on that with you. I will also follow up with your advisor about you not getting the information communicated to you.

We do on occasion have to adjust the seat so the tech can move the cars in and out of the bays during service and try to get them back as close as we can I apologize for the inconvenience.

When the batteries are tested during the inspection we also do have to turn off the auto headlights to get an accurate test result, but we should have turned it back on after the test. I will make sure your tech is aware that he did not turn yours back on.

Please feel free to contact me directly if I can answer any questions that you may have about your service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

DD
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David D.
Oregonia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is the best
Mark Atwood, Service Advisor really does a great job. He always takes good care of me and makes sure that my accent is serviced properly, His time line is perfect. Voss has the best service and service department that I have used. My car is always ready when he says it will be. Mark always has my car washed, which is really great. When you get your car serviced at Voss, ask for Mark.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/21/2018 08:51 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

I will be sure to share this with Mark so he knows how pleased you are with his service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

GH
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Gary H.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always so friendly
The staff
Recomendado
Douglas B. de Voss Hyundai respondió el 02/20/2018 12:52 PM

 
Good Afternoon,

Thank you for your Great review. We appreciate your continued business and feedback about our team 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

JD
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Juan D.
Dayton, OH
2013 Hyundai Elantra Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
JD Review
Great service, attentive and friendly staff
Recomendado
Douglas B. de Voss Hyundai respondió el 02/20/2018 04:34 AM

 Good Morning,


Thank you for your Great review. We appreciate your business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

RM
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Ronald M.
Bellbrook, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service well done- general check excellent- plus wash!
work is done quickly-= minimum delay-
Recomendado
Douglas B. de Voss Hyundai respondió el 02/19/2018 05:23 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

WM
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William M.
Dayton, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick & friendly service
My appoinrment was easily booked online. The service writer was friendly as efficient. My car was ready when promised. A very pleasant experience.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/19/2018 05:22 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó

MG
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Mary G.
Cincinnati, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/17/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellence as always
I've been coming to Voss Hyundai for service on my Elantra for the past several years. The service representatives are always efficient, polite, and explain everything. They go above and beyond.
Recomendado
Douglas B. de Voss Hyundai respondió el 02/19/2018 05:13 AM

Good Morning,

Thank you for your Great review and continued business with us. We appreciate you taking the time to provide us with your feedback.

I will be sure and let the rest of the team know how pleased you are with their service.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.