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SureCritic / Concesionario Hyundai / Murdock Hyundai Lindon / MASON CONNELLY
MC

MASON CONNELLY

Assistant Service Manager
Murdock Hyundai Lindon
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(6 reviews)
62

Reseñas de MASON CONNELLY

HN
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Heather N.
Orem, UT
2013 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Time to register the car
Emissions, oil change, tire rotation, registration and a recall repair that I didn’t know was needed. All were done quicker than expected and Mason kept me informed the whole time. No surprises.
KARI M. de Murdock Hyundai Lindon respondió el 02/01/2022 08:15 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
BH
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Blaine H.
Lehi, UT
2016 Hyundai Sonata Hybrid
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/26/2022
cliente verificadoCliente Verificado
0
Categoría: Service
I give an honest score and am immediately asked by two people to change it.
I don’t understand why it is that I gave an honest review and all of a sudden I get two emails and an email asking me to up my score. How could the issues I had be resolved?
Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
BH
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Blaine H.
Lehi, UT
2016 Hyundai Sonata Hybrid
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/26/2022
cliente verificadoCliente Verificado
0
Categoría: Service
I give an honest score and am immediately asked by two people to change it.
I don’t understand why it is that I gave an honest review and all of a sudden I get two emails and an email asking me to up my score. How could the issues I had be resolved?
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/26/2022
Tipo de Servicio: Repair
3
Categoría: Service
Awful experience
I had a super poor experience with my vehicle. Lack of follow up, unexpected additional problems and costs and additional poor follow up.
SHAWN M. de Murdock Hyundai Lindon respondió el 01/26/2022 08:14 AM

We appreciate the feedback. We will reach out for further information.

Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
Cliente verificado
Provo, UT
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Recalls on car
Mason was amazing and so quick and kind! He has a good personality to make people feel comfortable!
KAISHA R. de Murdock Hyundai Lindon respondió el 12/21/2021 01:06 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
Cliente verificado
Orem, UT
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service and excellent people
Best service ever. Won't take my car anywhere else.
KAISHA R. de Murdock Hyundai Lindon respondió el 11/16/2021 12:17 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
MP
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Michael P.
Fillmore, UT
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome!!
You’re always treated like a VIP at Murdock Hyundai.
KARI M. de Murdock Hyundai Lindon respondió el 11/05/2021 12:54 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
NW
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Natalie W.
Fountain Green, UT
2020 Hyundai Santa Fe
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
10/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
1
Categoría: Service
T
T
MASON C. de Murdock Hyundai Lindon respondió el 10/05/2021 06:46 AM

Thank you for your feedback. Will follow up for rescore.

Empleados con los que trabajó
MC
MASON CONNELLY
Assistant Service Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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