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SureCritic / Concesionario Hyundai / Parks Hyundai of Gainesville / LUCIANO NUNEZ
LN

LUCIANO NUNEZ

Service Drive Manager
Parks Hyundai of Gainesville
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(35 reviews)
41

Reseñas de LUCIANO NUNEZ

LE
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Larkin E.
Gainesville, FL
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Under control
I had a scary moment of my car losing oil but zero evidence of where. I was able to drop the car off (zoom for work) and they had to time to give a thorough review and the car was returned repaired. What was nice was the communication about what was known AND unknown while they worked on it. I love the honesty and clarity of the service department of Parks Hyundai.
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
RS
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Richard S.
Williston, FL
2022 Hyundai Elantra Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Perfect
Great experience every time.
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Lake City, FL
2021 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
1
Categoría: Service
Experiencia con mi vehiculo
Lleve mi carro del año 2021 para cambio de aceite y filtro y llegando a mi casa se derramo todo el aceite que se le habia cambiado
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Hyundai is best
Had a good experience.
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
BS
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Betsy S.
Gainesville, FL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
I always feel happily greeted and well taken care of at the Hyundai Dealership… also love the coupons !
luciano n. de Parks Hyundai of Gainesville respondió el 03/02/2022 02:49 PM

We are so happy to hear we provided excellent customer service to you! Thank you for your feed back, see you for your next service visit!! 

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
TH
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Timothy H.
Horseshoe Beach, FL
2021 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
TH
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Timothy H.
Horseshoe Beach, FL
2021 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Will be back
Routine scheduled maintenance performed without any concerns. Staff very accommodating, nice waiting area.
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/15/2022
Tipo de Servicio: Repair
10
Categoría: Service
They are working hard
Just came in for a scheduled routine maintenance (with appt) on a 2021 car. Took several hours. Everyone I spoke to were doing their jobs well, not sure why the hold up, perhaps something to do with the Hyundai recalls. Anyway the work was done well I guess; I have no complaints so far about that.
I realize it's hard to find people willing to work nowadays due to the scamdemic.
luciano n. de Parks Hyundai of Gainesville respondió el 02/18/2022 11:21 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership.
Someone will be contacting you shortly in regards
to your visit.

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
HP
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Hayden P.
Gainesville, FL
2021 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Luciano was awesome and efficient. Go fins
Eric D. de Parks Hyundai of Gainesville respondió el 02/11/2022 12:34 PM

Thank you for taking the time to fill out the survey. We look forward to service you in the future.

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Review
Excellent customer service
luciano n. de Parks Hyundai of Gainesville respondió el 02/08/2022 05:51 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2018 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/05/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
1
Categoría: Service
Didn’t fix issue & not even notified
Brought car in to fix a recall and picked up a day later and it wasn’t even fixed nor did they mention they didn’t fix it. Has to bring back and waited a week before they started and never heard back from dealership after calling several times a day.
luciano n. de Parks Hyundai of Gainesville respondió el 02/08/2022 05:53 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. 
Someone will be right with you!

Eric D. de Parks Hyundai of Gainesville respondió el 02/08/2022 09:29 AM

It was great speaking to you today. Thank you for giving us the opportunity to correct your vehicle.

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2019 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Recall
Quick service and provided additional info of prior service work my used car to give a picture of the history of the car.
luciano n. de Parks Hyundai of Gainesville respondió el 02/04/2022 04:50 AM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Wildwood, FL
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
thanks so much for being an exceptional service department for Hyundai!1
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 01/03/2022 05:17 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing Service
Excellent service!
luciano n. de Parks Hyundai of Gainesville respondió el 12/24/2021 01:22 PM

Thank you for taking the time to provide us with
feed back. We greatly appreciate the opportunity
to make improvements throughout our dealership. We
hope to see you on your next service visit!

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2021 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service for an open recall
The day of the appointment went as smoothly as could be hoped for. Car was fixed before lunch and picked up in the afternoon. Luciano is one of the best service advisors I have worked with in my decades in Gainesville.
luciano n. de Parks Hyundai of Gainesville respondió el 12/14/2021 06:13 AM
Thank you for taking the time to provide us with feed back. We greatly appreciate the opportunity to make improvements throughout our dealership. We hope to see you on your next service visit!
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
JG
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Jamea G.
Gainesville, FL
2017 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Apology
After leaving a review of how dissatisfied I was with the service, the Service Technician reached out to me and apologized for the poor customer service I received. He offered a complimentary oil change and car wash.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 10/14/2021 11:57 AM

Thank you for filling out  our survey. We are sorry your service experience wasn't perfect. We'll be in touch to help.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
luciano n. de Parks Hyundai of Gainesville respondió el 10/28/2021 02:22 PM

Thank you for taking the time to speak with us in regards of your last visit. We cannot wait to see you again in hopes of making things right. 

Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Alachua, FL
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Good service.
I was well received and taking care of very quickly.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 10/13/2021 04:08 AM

Thank you for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Alachua, FL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Good
Good
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 10/06/2021 04:47 AM

Thank you for filling out our survey. We appreciate your feedback and we look forward to serving you next time. 

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
FD
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Faye D.
Newberry, FL
2017 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service under difficult circumstances.
Everybody is experiencing worker shortages, including Parks Hyundai of Gainesville. However, the quality of service and the courtesy of the staff at Parks has not suffered. I had some warranty work done and a front break job. Each was done with care and precision while I waited. Parks is my first and only choice for servicing my Hyundai Sonata Hybrid.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 09/24/2021 02:11 PM

Thanks so much for filling out our survey. We appreciate hearing from you and we look forward to helping you next time.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Gainesville, FL
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Wonderful experience!
The whole process to buying the car to my first service was exceptional. Definitely recommend working with Dan on getting you a wonderful vehicle.
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 09/24/2021 02:18 PM

Thanks so much for filling out our survey. We appreciate your feedback and we look forward to serving you next visit.

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Cliente verificado
Cedar Key, FL
2020 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service!
One stop shopping!
Karl "Bucky" B., Service Manager de Parks Hyundai of Gainesville respondió el 09/24/2021 02:22 PM

Thank you very much for taking the time to fill out our survey. We appreciate your feedback and we look forward to serving you next time!

Karl "Bucky" Buchwald
Service Manager
(352) 372-4251
kbuchwald@parksofgainesville.com
Empleados con los que trabajó
LN
LUCIANO NUNEZ
Service Drive Manager
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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