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SureCritic / Concesionario Hyundai / Fitzgerald Hyundai / Lester Marshall Abel III
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Lester Marshall Abel III

MR.
Fitzgerald Hyundai
"SERVICE DIRECTOR "
Welcome to Fitzgerald Hyundai I am the Service Director here for this location. If I can be of any assistance Please contact me Directly. Have a great day!!
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(23 reviews)
50

Reseñas de Lester Marshall Abel III

BS
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Betty S.
Rockville, MD
2009 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2016
cliente verificadoCliente Verificado
Categoría: Service
problem resolving was awesome
Lester went over and above what I expected. It was so minimal but it left a bad taste and now I feel totally different. Thank you so much.
Recomendado
Empleados con los que trabajó
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Lester Marshall Abel III
MR.
BS
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Betty S.
Rockville, MD
2009 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2016
cliente verificadoCliente Verificado
Categoría: Service
problem resolving was awesome
Lester went over and above what I expected. It was so minimal but it left a bad taste and now I feel totally different. Thank you so much.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/21/2016
Tipo de Servicio: Maintenance
Categoría: Service
Oil change
Ok.
Recomendado
LESTER A., SERVICE DIRECTOR de Fitzgerald Hyundai respondió el 07/22/2016 05:18 AM

Good morning, 

     I wanted to thank you for taking the time to talk to me
this morning. I am so sorry that we did not get the car washed
we are working on improving our wash times and hiring more personel so that we can better serve our customers. With that said as we discussed this morning if you can come by anytime and see me I will get the vehicle cleaned inside and out.
also I have put a store credit for the money that you were charged I am sure the person that was checking you out did not realize that you were on the old plan I apoligize for that we will make sure that this does not happen again.

thank you so much
LESTER ABEL  

Empleados con los que trabajó
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Lester Marshall Abel III
MR.
Cliente verificado
Silver Spring, MD
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good customer service
Yes
Recomendado
Ken H., Service Lane Manager de Fitzgerald Hyundai respondió el 06/29/2016 08:00 AM

Thanks for the great review!

We truly appreciate your business and continued support!
I'm pleased that all went well with your visit, and that you 
feel comfortable with referring us to your friends.
Thanks again, and have a great summer!

Empleados con los que trabajó
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Lester Marshall Abel III
MR.
Cliente verificado
Bethesda, MD
2007 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Competent and Friendly
Competent and Friendly
Recomendado
Ken H., Service Lane Manager de Fitzgerald Hyundai respondió el 06/29/2016 08:09 AM

Thanks for the great review!
We appreciate your business and long time support.
If I can ever be of assistance, please contact me directly!

Empleados con los que trabajó
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Lester Marshall Abel III
MR.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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