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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(91 reviews)
89

JF
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Jon F.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/04/2026
cliente verificadoCliente Verificado
10
Excellent Service
Great, honest repair work and customer service. B & B keeps my old Lincoln running and that keeps me happy.
Empleados con los que trabajó

BB
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Bruce B.
Silverdale, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2026
cliente verificadoCliente Verificado
10
-Won’t Take Our Vehicles Anywhere Else.
Had a complex repair involving a third party local dealership that was inexcusably unresponsive. B&B stuck with it and saw it through. I’m finished with the dealership.
As far as B&B, the title of this review says it all.
The Team de B&B Auto Repair respondió el 08/04/2026 09:35 AM

We appreciate you taking the time to share your experience! Dealing with unresponsive dealerships can be like waiting for a text back from someone who ghosted you—frustrating! 😅 We're glad we could step up and help get things sorted for your Highlander. If you ever find yourself in a tight spot (or just need a friendly chat about car repairs), you know where to find us! 🚗💨

Empleados con los que trabajó

BW
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Bill W.
Port Orchard, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2026
cliente verificadoCliente Verificado
10
Major maintenance/service for my BMW Z-4
This Z-4 has been basically garage art for many years. I have found that not all auto repair shops are that eager to work on BMW's. I was recommended B&B Auto Repair in Bremerton. Great choice! It went to B&B for a top to bottom service and now drives so smooth and it feels like they gave it a few extra cylinders. The crew at B&B were amazing and great to work with.
The Team de B&B Auto Repair respondió el 08/03/2026 09:35 AM

We're glad to hear your Z4 has escaped the clutches of garage art and is back on the open road! 🎉 At B&B Auto Repair, we get a bit excited when it comes to giving BMWs the love they deserve. A smooth ride and the feeling of extra cylinders? Now that’s what we call a vehicular upgrade! 🚗💨 Thanks for choosing us and for the kind words about our crew. They're always ready to roll up their sleeves for a challenge. Enjoy the drive, and may your Z4 continue to bring you joy and a touch of speed!

Empleados con los que trabajó

JV
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Jerry V.
Bremerton, WA
2000 Ford F-550 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2026
cliente verificadoCliente Verificado
10
Everything was great
Everything was great.
The Team de B&B Auto Repair respondió el 08/02/2026 09:35 AM

We're glad to hear that everything was great! 🚗✨ It's always a pleasure to keep our customers rolling smoothly, especially in a beast like the F-550 Super Duty. If you ever need anything else, just give us a shout—no smoke and mirrors here, just honest service! 😄

Empleados con los que trabajó

BH
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Brett H.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2026
cliente verificadoCliente Verificado
10
Excellent service
Very professional and caring staff. Will definitely continue to use their services.
The Team de B&B Auto Repair respondió el 07/31/2026 09:35 AM

We appreciate your feedback! It’s great to know that our professional and caring staff made a positive impression. We might not wear capes, but we do our best to be your automotive superheroes! 🦸‍♂️🚗 Your decision to continue using our services means a lot, and we look forward to keeping your Escape in tip-top shape. Cheers! 😊


CS
Catherine S.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2026
cliente verificadoCliente Verificado
10
Ray's review of B and B
Lena helped me make mint tea. While waiting in comfy chairs, read a book on the history of Silverdale. Especially appreciated that when told I could bring car back In a few months, they put it back up on lift and did it then when I asked them. They listened patiently to my stories. When I paid the bill they even gave me a free ink pen.
The Team de B&B Auto Repair respondió el 07/31/2026 09:35 AM

We're glad to hear you found your experience with us so refreshing—especially the mint tea! 🍵 It sounds like you had a delightful time learning about the history of Silverdale while getting your CR-V the care it needed. We pride ourselves on our patient listening skills, so it's wonderful to know they didn't just stop at your automotive needs! And who doesn’t love a free ink pen? It's our little way of saying, “We appreciate your business!” 🖊️ Look forward to more fascinating stories when you drop by next time!

Empleados con los que trabajó

HF
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Heather F.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2026
cliente verificadoCliente Verificado
10
Excellent Service
I had the best experience at B&B. I had taken my car to Valvoline for an oil and change and apparently they put oil in my coolant and caused all kinds of damage. B&B were able to resolve the issue! Great communication and wonderful service! They will be getting all of my business moving forward!
The Team de B&B Auto Repair respondió el 07/29/2026 09:35 AM

We're over the moon to hear you had such a positive experience with us! 🚗✨ It sounds like your Crosstrek had quite the adventure at Valvoline, but we’re glad we could get it back on track. Great communication is just as important as great service, and we’re always happy to help sort out any automotive hiccups. Your Crosstrek deserves the best care, and we're looking forward to being your go-to pit stop! 🛠️🚙

Empleados con los que trabajó

NR
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Nick R.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2026
cliente verificadoCliente Verificado
10
Very easy to work with.
They have been able to correct any problems that develop with my autos/suv's.
The Team de B&B Auto Repair respondió el 07/13/2026 09:35 AM

We're really glad to hear that we've been able to keep your autos and SUVs in tip-top shape! 🚗✨ It's always a good day when we can turn those pesky problems into smooth rides. If your vehicles ever need a little TLC or a superhero intervention, you know where to find us! 😊

Empleados con los que trabajó

CO
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Curt & Lisa O.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2026
cliente verificadoCliente Verificado
10
Customer Service
Have come to B&B for many years because of Lena's professional and courteous service. She is an ultimate professional, thorough, and always makes sure we have a complete understanding of what has been inspected and only what is needed. She is B&B!
The Team de B&B Auto Repair respondió el 07/11/2026 09:38 AM

We're absolutely delighted to hear that you’ve been part of the B&B family for so long! 🎉 Lena really does embody the spirit of our shop with her thoroughness and professionalism. We strive for a clear understanding so that you’re always in the know about your Taurus's health. 🚗💨 It’s customers like you that make our day brighter—here's to many more years of keeping your vehicle in tip-top shape!

Empleados con los que trabajó

MC
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Michael C.
Bremerton, WA
2014 Ford E-350 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/01/2026
cliente verificadoCliente Verificado
10
Excellent service!
I needed a repair job done because my radiator hose was bad. They expertly repaired my bad hose and checked the vehicle for other deficiencies. With great care they did an inspection that revealed a bad serpentine belt, that need to be replaced as well. I had a pair of wiper blades that I had purchased while back just waiting to be installed sitting in the vehicle. They very nicely noticed that my old blades were in need of replacement and saw that we had already bought them. So they put them in for us free of charge! They did an excellent job, working tirelessly with great care and expert mechanical know-how. I am very impressed with the great service I received. I would definitely recommend this place. Thankyou for everything. I greatly appreciate the full service mechanical help. 👏👏👏
The Team de B&B Auto Repair respondió el 07/03/2026 09:38 AM

We appreciate you taking the time to share your experience! It's great to hear that we could turn a hose mishap into a full-on vehicle spa day 🍃. We always aim to keep our customers' rides in tip-top shape, so finding that serpentine belt and giving those wiper blades a fresh lease on life was just a bonus! 🚗💨 Your kind words about our team’s efforts mean a lot to us. If your E-350 starts craving more attention or even just a friendly check-in, you know where to find us! 👨‍🔧✨

Empleados con los que trabajó

CJ
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Cheryl J.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2026
cliente verificadoCliente Verificado
9
Explorer Service
Friendly, efficient service! After seeing good reviews for B&B, I decided to use them for repairs for my Explorer. Communication was excellent. I will definitely return to B&B for further repair needs.
The Team de B&B Auto Repair respondió el 07/01/2026 09:35 AM

We're so glad to hear that you had a top-notch experience with us! 🚗✨ It sounds like your Explorer is in good hands after visiting B&B. We're all about keeping that communication flowing—no one likes playing telephone with their car troubles! We appreciate you spreading the good word and can't wait to help keep your Explorer on the road and running smoothly for your next adventure. 🛠️

Empleados con los que trabajó

BB
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Bruce B.
Silverdale, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2026
cliente verificadoCliente Verificado
9
Honda Service
Great - been trusting them with our cars for > 15 years.
The Team de B&B Auto Repair respondió el 06/27/2026 09:37 AM

Wow, over 15 years? That's almost a milestone worth celebrating! 🎉 We're absolutely delighted to have had the opportunity to take care of your cars all this time. It's folks like you that make our job enjoyable and keep our engines running smoothly. Here’s to many more years of trust and tire rotations! 🚗💨

Empleados con los que trabajó

MF
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Max F.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2026
cliente verificadoCliente Verificado
9
Great
Very quick, cost appropriate, with very little upselling of additional services, like filter changes. Strongly recommend.
The Team de B&B Auto Repair respondió el 06/21/2026 09:37 AM

We’re glad to hear that your experience was quick and straightforward! 😊 Nobody likes navigating a maze of upsells when all they want is a reliable repair. Your recommendation is the highest compliment we can receive, and we promise to keep the “extra services” chat as short as the time it took to fix your Sedona! 🚗 Thank you for choosing us!

Empleados con los que trabajó

Cliente verificado
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2026
cliente verificadoCliente Verificado
10
Great experience
The work was quick and well priced. The customer service was phenomenal. The texts updates were very helpful for me since I dont typically have my phone at work.
The Team de B&B Auto Repair respondió el 06/05/2026 09:41 AM

We appreciate your feedback! 🚗💨 It's fantastic to hear that our quick work and stellar customer service hit the mark for you. Those text updates are like a secret weapon for keeping you in the loop while you're busy conquering your workday! If your Tucson has any more adventures, you know where to find us. Safe travels! 😊

Empleados con los que trabajó

NR
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Nick R.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2026
cliente verificadoCliente Verificado
9
Very easy to work with.
They are always very professional and through.
The Team de B&B Auto Repair respondió el 05/21/2026 09:38 AM

We're glad to hear you experienced our professional touch! 🚗✨ Keeping things thorough is our secret sauce for smooth rides. Your Aviator deserves nothing less! If you ever need more help, you know where to find us. Safe travels!

Empleados con los que trabajó

Cliente verificado
Olympia, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2026
cliente verificadoCliente Verificado
10
Great service, great communication.
Friendly knowledable staff. Honest communication with clear up front pricing.
The Team de B&B Auto Repair respondió el 05/21/2026 09:38 AM

We’re glad to hear that our team made you feel welcomed and well-informed! 😊 Clear communication and transparency are our secret ingredients for smooth rides – just like your IS 250! If you ever have any questions or need assistance, don’t hesitate to reach out. Happy driving! 🚗✨


JH
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James H.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/08/2026
cliente verificadoCliente Verificado
10
Vehicle maintenance.
Addressed all issues.
The Team de B&B Auto Repair respondió el 05/10/2026 09:37 AM

We're glad to hear we were able to address all your issues! 🛠️ It's always our mission to make sure your Silverado 1500 is running as smoothly as a river on a sunny day. If anything else pops up, don’t hesitate to roll on back to us! 🚗💨

Empleados con los que trabajó

JK
John K.
Port Orchard, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2026
cliente verificadoCliente Verificado
10
A great repair shop.
This repair was a learning experience for both them and myself. I have a 2003 F350. There are a lot of things that are very specific to the 2003 and 2004 model years ONLY. But the amazing team at B&B, and their tenacious staff. They managed to track down several hard to find items. It took a while. And they provided me with a great loaner vehicle during the long time it took. And I can honestly tell you. They went WAY above and beyond for me and my truck. My truck hasn’t run this good in a while. Thank you to everyone at B&B you’re all great!
The Team de B&B Auto Repair respondió el 05/08/2026 09:39 AM

We're so glad to hear that the repair experience turned into a learning adventure for both you and our team! 🚙✨ Tracking down those hard-to-find parts for a classic like your 2003 F350 is like a treasure hunt, and we're always up for a challenge. We appreciate your patience as we worked on your truck, and we're happy that our loaner vehicle helped keep you on the road. It's fantastic to know your truck is running like a champ again! 🎉 Here's to making mechanics and trucks a little more interesting—one repair at a time!


MB
Matthew B.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2026
cliente verificadoCliente Verificado
10
The only place I trust
I know the people at B&B. Jeremiah and Mieke are friends. You may think that makes me biased, and maybe it does, but I know they do for strangers what they do for me: hold their people accountable, put the customer first, do a quality job, go the extra mile, and do it with a smile. With service like that, don't be surprised if you wind up making friends.
The Team de B&B Auto Repair respondió el 05/04/2026 09:36 AM

It's wonderful to hear that you've had such a positive experience with us! 😊 We believe that a little extra effort and a genuine smile can go a long way. It's always our goal to treat everyone like family—whether they're a long-time friend or a first-time visitor. 🚗 If you've made some friends along the way, that's just a bonus! We're committed to keeping our community happy and safe on the road. Drive safe and keep those good vibes rolling!


TB
Tom B.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2026
cliente verificadoCliente Verificado
10
Oil change service
Lena did a great job setting up the appointment and providing an estimate. Great communication throughout and work completed in a timely manner.
Empleados con los que trabajó
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