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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(106 reviews)
86

MM
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Margaret M.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2026
10
Saved--once again!
Once again, B &B came through storing my car overnight so they could work on it first thing in the morning. I live across town, so this is most helpful. Lena was most helpful researching and giving me advice on Reupholstering a disintegrating roof...even providing a "quick temporary fix" with thumb tacks!!!!
The Team de B&B Auto Repair respondió el 10/09/2026 09:35 AM

It's wonderful to hear that we could help with your overnight car storage, Margaret. We know that convenience is key, especially when living across town. We're also glad Lena could provide you with some creative solutions for that roof issue. Thumb tacks may not be the permanent fix, but they do the trick in a pinch! Thank you for sharing your experience.

Empleados con los que trabajó

Cliente verificado
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2026
cliente verificadoCliente Verificado
10
Great experience
Everyone was polite and courteous. Written estimate upfront so I knew likely costs. Work was completed early.
The Team de B&B Auto Repair respondió el 10/01/2026 09:35 AM

We appreciate your kind words about our team's politeness and courtesy! Providing a written estimate helps keep everything transparent, and we’re glad the work on your Elantra was completed early. It's always nice when things go according to plan! Thank you for choosing us.

Empleados con los que trabajó

DF
Donald F.
Bremerton, WA
1998 Chevrolet K1500
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/28/2026
cliente verificadoCliente Verificado
0
Paid way to much and they didn't fix the pro
I took my truck in and I told them everything that I fix on it. We'll they had my truck for about 3 weeks or more then got it home and still had the same problem with it not staying running at times. They charged 2200 so then took it back and they said a broken wire but charged me another 600 or little the second time! I should not have had to pay anything and then when I picked it up the battery was dead and I had a flat tire I had to take care of that myself. And now by battery is shot I had to go buy a new one. I wouldn't take my truck there ever again!
Empleados con los que trabajó

KK
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Ken K.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2026
cliente verificadoCliente Verificado
10
Friendly staff and good work
Finished right on time and I liked the overall inspection of the car
The Team de B&B Auto Repair respondió el 09/20/2026 09:33 AM

We’re glad to hear that your Tacoma was inspected with precision and that we kept our promise on time! ⏰ It’s always our goal to put the “wheels” in motion smoothly—pun intended! Thanks for choosing us to keep your ride in shape. 🚗✨

Empleados con los que trabajó

Cliente verificado
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2026
cliente verificadoCliente Verificado
10
Professional
From the initial check-in to detailed work order and invoice to check out every person and action gave me confidence as a first time customer. I will definitely use their service in the future.
The Team de B&B Auto Repair respondió el 09/16/2026 09:35 AM

We're so glad to hear that your first visit to our shop felt like a smooth drive down the highway! 🚗✨ It’s fantastic to know that our team made you feel confident with every step of the process. We’re just here trying to keep those wheels turning and the good vibes rolling! If you have any auto dilemmas in the future, we're just a pit stop away. Safe travels on that RX 350! 🛠️

Empleados con los que trabajó

AD
Abe D.
Port Orchard, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2026
cliente verificadoCliente Verificado
10
Abe diaz
Excellent service always reliable.
The Team de B&B Auto Repair respondió el 09/13/2026 09:34 AM

We're glad to hear you find our service to be reliable! 🚗✨ It’s our mission to keep your Sprinter running smoothly so it can get you where you need to go. If your vehicle ever decides to throw a surprise party for you, you know where to find us! Thanks for trusting us with your ride!

Empleados con los que trabajó

Cliente verificado
Bremerton, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/05/2026
cliente verificadoCliente Verificado
1
Expensive
Not happy paying almost $600 with an incomplete diagnostic/inspections. I regretted bringing my car here. A lot of money for almost nothing.
Empleados con los que trabajó

JL
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John L.
Poulsbo, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2026
cliente verificadoCliente Verificado
10
Great service
B&B are great people and honest. Many times they have serviced my Subaru and I will continue to use them.
The Team de B&B Auto Repair respondió el 08/31/2026 09:34 AM

We're happy to hear that you think we're great people—and you must have a soft spot for Subarus! 🐶 It's fantastic to know that you've found our honesty refreshing. We're committed to keeping your Outback (and your spirits) in top shape! If your trusty ride ever needs a little TLC or some extra pep, you know where to find us. 🚗💨 Thanks for spreading the good word!


CM
Cal M.
Port Orchard, WA
2008 Ford E-450 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2026
cliente verificadoCliente Verificado
10
Return for service again!
Having had service before ! I knew that I would receive excellent service ! I relayed my concerns . They addressed the problems, and told me how would be fixed ! Within the time period said it would be completed . On time and with an agreement of the cost !
The Team de B&B Auto Repair respondió el 08/29/2026 09:36 AM

We're excited to hear that you had such a positive experience with us! 🚗💨 It's great to know we could address your concerns and provide you with a clear game plan for your E-450 Super Duty. We like to think of ourselves as the automotive equivalent of a well-oiled machine—right on time and with zero surprises! If your Super Duty ever needs a pit stop again, we're just a call away. Safe travels! 🛠️✨

Empleados con los que trabajó

GC
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Greg C.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2026
cliente verificadoCliente Verificado
10
Auto repair
Took our van in for service with multiple issues. They were able to diagnose and offer repairs with estimates after the diagnosis. I was able to choose which repairs I wanted done for now which was very helpful.
There was a option to do that right through the phone and even make payment. All very convenient
The Team de B&B Auto Repair respondió el 08/22/2026 09:36 AM

We're glad to hear you found our service to be as convenient as a drive-through coffee! ☕️ It’s great that we could help you diagnose your van’s issues and give you the power to choose your repairs. We know that keeping a Town & Country running smoothly can be a bit of a juggling act. 🛠️ If you have any other issues or just want to chat about your favorite road trip destinations, you know where to find us! Safe travels! 🚐💨

Empleados con los que trabajó

KJ
Kevin J.
Silverdale, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2026
cliente verificadoCliente Verificado
10
Recommended for your business.
The repairs were completed as described. Work was timely. Communication was prompt. The waiting and counter area were clean. Employees were plesant and friendly. The shop area appeared organized. The grounds were clean.
The Team de B&B Auto Repair respondió el 08/21/2026 09:36 AM

We appreciate your feedback on your experience with us! 🚐✨ It's great to know that your Sprinter Crew Van is back in action and that you enjoyed our clean digs. Who knew a waiting area could be so spotless, right? Cleanliness is next to… well, reliability in our book! We're glad our team could keep the communication flowing while you were here. If only all repairs were as pleasant as a day at the park! Looking forward to helping you out again. 😊

Empleados con los que trabajó

WH
William H.
Sequim, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/16/2026
cliente verificadoCliente Verificado
10
Excellent
B&B definitely went the extra mile in providing thorough diagnostics and outstanding customer service
6 Stars
The Team de B&B Auto Repair respondió el 08/18/2026 09:34 AM

Thanks for the glowing review! 🚗✨ We're always ready to go that extra mile—after all, why stop at five when six is an option? We're glad our diagnostics and customer service hit the mark for you. If your Mariner had a satisfied grin, we like to think it’s smiling right now! 😊 Safe travels, and remember, we’re here when you need us!

Empleados con los que trabajó

JR
Judith R.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2026
cliente verificadoCliente Verificado
10
Years of Great Service
I have been a customer of B & B for over 25 years and only two cars that B&B kept running smoothly. They were even there for me during a couple of emergencies. I highly recommend them.
The Team de B&B Auto Repair respondió el 08/16/2026 09:36 AM

Wow, 25 years is quite the automotive love affair! 🚗❤️ We’re grateful to have been a part of your journey, keeping your cars running smoother than a fresh jar of peanut butter. It’s also heartwarming to hear that we could help you out during those emergency moments. You know what they say, “In car troubles, we trust!” Cheers to many more miles together! 🛠️✨

Empleados con los que trabajó

MS
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Michael S.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2026
cliente verificadoCliente Verificado
10
Small issue, fast fix
Brought vehicle in to the shop with the dreaded "It's making a funny sound" issue.
Mechanic listened briefly and suspected a bent flux capacitor. Got it back the next day with the hyperdrive modulaters all fixed. 1 day turnaround.
The Team de B&B Auto Repair respondió el 08/15/2026 09:36 AM

Thanks for sharing your experience! 🚗💨 It sounds like our mechanic really put on their detective hat to solve that “funny sound” mystery! A bent flux capacitor? Now that’s a unique one! We’re pleased to hear that those hyperdrive modulators are all fixed up and ready to roll. If any other funny noises pop up, you know where to find us—just follow the sound of laughter and quality repairs! 😂


DF
Donald F.
Bremerton, WA
1998 Chevrolet K1500
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/13/2026
cliente verificadoCliente Verificado
8
A 1998 Silverado ignition repair
It was a complicated situation as the ignition key was not shaking hands with the computer and they found out it was the security system is shutting down the fuel pump as it would start run for 3 seconds and then stop.
The Team de B&B Auto Repair respondió el 08/15/2026 09:36 AM

Thanks for sharing your experience with us! 🚗💨 It sounds like your K1500 put up quite the fight with that ignition key. Who knew a fuel pump could have such strong feelings about security? It’s like it wanted to make sure only the coolest cars could get a ride! We're glad we were able to unravel the mystery and get your vehicle back in action. If any more of those complicated situations come up, you know where to find us! 🛠️😄

Empleados con los que trabajó

JF
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Jon F.
Bremerton, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/04/2026
cliente verificadoCliente Verificado
10
Excellent Service
Great, honest repair work and customer service. B & B keeps my old Lincoln running and that keeps me happy.
The Team de B&B Auto Repair respondió el 08/06/2026 09:37 AM

Thanks for sharing your experience! We're all about keeping those classic rides, like your Lincoln Town Car, purring along the road. It’s music to our ears to know you appreciate the honest work and customer service – we like to think of ourselves as the “car whisperers.” 🚗💨 If your oldie but goodie ever needs a little TLC, we're just a wink away!

Empleados con los que trabajó

BB
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Bruce B.
Silverdale, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2026
cliente verificadoCliente Verificado
10
-Won’t Take Our Vehicles Anywhere Else.
Had a complex repair involving a third party local dealership that was inexcusably unresponsive. B&B stuck with it and saw it through. I’m finished with the dealership.
As far as B&B, the title of this review says it all.
The Team de B&B Auto Repair respondió el 08/04/2026 09:35 AM

We appreciate you taking the time to share your experience! Dealing with unresponsive dealerships can be like waiting for a text back from someone who ghosted you—frustrating! 😅 We're glad we could step up and help get things sorted for your Highlander. If you ever find yourself in a tight spot (or just need a friendly chat about car repairs), you know where to find us! 🚗💨

Empleados con los que trabajó

BW
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Bill W.
Port Orchard, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2026
cliente verificadoCliente Verificado
10
Major maintenance/service for my BMW Z-4
This Z-4 has been basically garage art for many years. I have found that not all auto repair shops are that eager to work on BMW's. I was recommended B&B Auto Repair in Bremerton. Great choice! It went to B&B for a top to bottom service and now drives so smooth and it feels like they gave it a few extra cylinders. The crew at B&B were amazing and great to work with.
The Team de B&B Auto Repair respondió el 08/03/2026 09:35 AM

We're glad to hear your Z4 has escaped the clutches of garage art and is back on the open road! 🎉 At B&B Auto Repair, we get a bit excited when it comes to giving BMWs the love they deserve. A smooth ride and the feeling of extra cylinders? Now that’s what we call a vehicular upgrade! 🚗💨 Thanks for choosing us and for the kind words about our crew. They're always ready to roll up their sleeves for a challenge. Enjoy the drive, and may your Z4 continue to bring you joy and a touch of speed!

Empleados con los que trabajó

JV
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Jerry V.
Bremerton, WA
2000 Ford F-550 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2026
cliente verificadoCliente Verificado
10
Everything was great
Everything was great.
The Team de B&B Auto Repair respondió el 08/02/2026 09:35 AM

We're glad to hear that everything was great! 🚗✨ It's always a pleasure to keep our customers rolling smoothly, especially in a beast like the F-550 Super Duty. If you ever need anything else, just give us a shout—no smoke and mirrors here, just honest service! 😄

Empleados con los que trabajó

BH
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Brett H.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2026
cliente verificadoCliente Verificado
10
Excellent service
Very professional and caring staff. Will definitely continue to use their services.
The Team de B&B Auto Repair respondió el 07/31/2026 09:35 AM

We appreciate your feedback! It’s great to know that our professional and caring staff made a positive impression. We might not wear capes, but we do our best to be your automotive superheroes! 🦸‍♂️🚗 Your decision to continue using our services means a lot, and we look forward to keeping your Escape in tip-top shape. Cheers! 😊

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