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SureCritic / Concesionario Hyundai / World Hyundai Matteson / KENNEDI SENG
KS

KENNEDI SENG

World Hyundai Matteson
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(10 reviews)
30

Reseñas de KENNEDI SENG

JS
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John S.
Frankfort, IL
2018 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/13/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
4
Categoría: Service
Solved the communication issues. Still smoking.
So I wrote a post previously regarding this dealership. I am happy to say that the communication between me and the techs was excellent. Kennedi kept me apprised of my vehicle and whether it was good news or bad news I knew everything that was going on and real expectations on when I could expect my vehicle. I really appreciate that.
The problem is that the problem (smoking from oil burning somewhere in the engine) was not fixed the first time, second time, or third time and still remains unresolved. I cannot keep dropping my car off because I need to work also and there are no loaner cars for me to use while my car is being fixed.
So while communication is excellent now, the quality of the repair is still definitely lacking.
Empleados con los que trabajó
KS
KENNEDI SENG
SL
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Stanley L.
Country Club Hills, IL
2019 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
5
Categoría: Service
Un happy camper
Service requirement was a reason for the dealership to charge for additional services
LORA S. de World Hyundai Matteson respondió el 04/05/2022 09:03 AM

Hello,
I apologize for any inconvenience you have experienced here in our service department. We strive to give our customers the best quality service around.
Our service manager, Art, would love to hear from you in regards to how we can better our services and make this a more positive experience for you. He will be contacting you as soon as possible.
Thank you so much for your time.
Have a wonderful day!

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Empleados con los que trabajó
KS
KENNEDI SENG
CH
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Cynthia H.
Harvey, IL
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Cynthia
Great services
LORA S. de World Hyundai Matteson respondió el 03/31/2022 07:27 AM

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Empleados con los que trabajó
KS
KENNEDI SENG
AC
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Amelia C.
Crete, IL
2015 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Gratitude
I'm always grateful to the service men for keeping my car safe.
Empleados con los que trabajó
KS
KENNEDI SENG
AN
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Audrey N.
Calumet City, IL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Always Satisfied
Great Service!
LORA S. de World Hyundai Matteson respondió el 03/25/2022 06:37 AM

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

 

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Empleados con los que trabajó
KS
KENNEDI SENG
GL
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Gene L.
Tinley Park, IL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Kennedi was outstanding
LORA S. de World Hyundai Matteson respondió el 03/25/2022 06:38 AM

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

 

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Empleados con los que trabajó
KS
KENNEDI SENG
JS
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Joanne S.
Chicago, IL
2012 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Service repair ran into a problem but they were able to correct the problem the same day, which saved a second trip. It took a bit longer than expected, but worth it!!
Empleados con los que trabajó
KS
KENNEDI SENG
ML
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Monica L.
Crete, IL
2022 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service
Kennedy has such a pretty and welcoming face and attitude. She made me feel comfortable with leaving my car. Kennedy was very accurate with timing of repair. Service was great.
LORA S. de World Hyundai Matteson respondió el 02/25/2022 11:17 AM

Thank you so much for taking the time to review our services.
We look forward to seeing you at your next visit.
Have a wonderful day!
- World Hyundai Matteson Team

LORA L SANFILIPPO
BDC SERVICE MANAGER 
708-893-6533
Empleados con los que trabajó
KS
KENNEDI SENG
Cliente verificado
Calumet City, IL
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Kennedi and the team in service is top notch. Even while under construction the check in and check out process was seamless. I dropped my car off and they kept me in the loop about my vehicles process
ART A. de World Hyundai Matteson respondió el 02/17/2022 11:56 AM

Thank you very much for the survey.

Art Avalos
Service Manager
708-983-6500
Empleados con los que trabajó
KS
KENNEDI SENG
TB
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Thomas B.
Country Club Hills, IL
2021 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service.
Great service. Easy to make a appointment on line. Quick service. Friendly associates.
ART A. de World Hyundai Matteson respondió el 02/10/2022 09:22 AM

Thank you very much for the survey!!

Art Avalos
Service Manager
708-983-6500
Empleados con los que trabajó
KS
KENNEDI SENG
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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