JW

JUSTIN WORRELL

Hyundai of Wesley Chapel

Calificación General

4.7

(507 reviews)

81

Reseñas de JUSTIN WORRELL

GT

Gerene T.

Wesley Chapel, FL

2012 Hyundai Sonata

ReScore Reseña™

07/13/2019

Cliente Verificado

Categoría: Service

Resolved

My concern related to my experience with Hyundai of Wesley Chapel was resolved. I appreciate the follow-up and effort that was extended by the Service Drive Manager to bring this matter to closure. I look forward to bringing my 2012 Sonata back to Hyundai of Wesley Chapel for my next service appointment.

Recomendado

Reseña Original

07/03/2019

Tipo de Servicio: Repair

Categoría: Service

Hoping for Better

I have mixed feelings about this dealership, my recent service experience was less than stellar, but I am hopeful that they will do better and I will have a positive outcome.

No Recomendado

JOHN W C. de Hyundai of Wesley Chapel respondió el 07/05/2019 04:18 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

KEITH F. de Hyundai of Wesley Chapel respondió el 07/15/2019 07:34 AM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó

Cliente verificado

Wesley Chapel, FL

2018 Hyundai Elantra

07/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and friendly service

Great service. In and out in the allotted time they estimated. And took care of car.

Recomendado

JOHN W C. de Hyundai of Wesley Chapel respondió el 07/03/2019 02:29 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó

CR

Catherine R.

Tampa, FL

2011 Hyundai Sonata

07/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service

Very professional, Service is always on point.

Recomendado

JOHN W C. de Hyundai of Wesley Chapel respondió el 07/02/2019 03:43 AM

Thank you so much for the 5 Star review Catherine! We appreciate you taking the time to complete the survey and look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Empleados con los que trabajó

LK

Larry K.

Sarasota, FL

2013 Hyundai Elantra Co

06/29/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good customer service and quick service wait time

Very pleased with the entire service experience. I will return.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/30/2019 11:32 AM

Thanks so much for your review, Larry! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

TM

Tracy M.

Wesley Chapel, FL

2013 Hyundai Genesis Co

06/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service advisors are great

Justin did an excellent job in getting my car repaired quickly.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/25/2019 05:28 AM

Thanks so much for your review, Tracy! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

RB

Richard B.

Wesley Chapel, FL

2018 Hyundai Sonata

06/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Maintenence for 2018 Sonata

Only one issue - after waiting for the suggested time, I asked the rep how much longer and it appeared the car was ready but the paperwork was just lying on a desk. How much earlier is anyone"s guess. Not a big deal.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/25/2019 05:33 AM

Thanks so much for your review, Richard! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

RC

Robin C.

Tampa, FL

2018 Hyundai Kona

06/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Appointment check in was easy, oil change and levels checked and was performed in a timely manner.

Great job, kudos to Justin who was very helpful with the service.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/24/2019 03:07 AM

Thanks so much for your review, Robin! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

KB

Kenneth B.

Land O Lakes, FL

2017 Hyundai Elantra

06/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service experience

Very good!

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/22/2019 01:59 PM

Thanks so much for your review, Kenneth! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

MO

Mark O.

Land O Lakes, FL

2013 Hyundai Azera

06/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick and friendly service team

I noticed an improvement in overall attitude and timeliness on this last visit.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/22/2019 09:07 AM

Thanks so much for your review, Mark! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/22/2019 10:46 AM

Thanks so much for your review, Mark! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

GC

Ginette C.

Riverview, FL

2018 Hyundai Tucson

06/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

the importance os GREAT customer service

do to my complicated schedule, I had to take my Tucson 2018 to oil change and check out on a Sunday. Staff was VERY attentive to my needs and the service was completed in less than 2 hours! Hyundai of Wesley Chapel is a clear example of excellence in customer service! thank you!!

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/21/2019 03:35 AM

Thanks so much for your review, Ginette! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Wesley Chapel, FL

2014 Hyundai Elantra Gt

06/18/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

An hour and 45 minutes for a scheduled oil change is too long.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/19/2019 03:21 AM

Thanks so much for your review! We totally apologize about the wait time you experienced last visit, that was not our intention. We are working on adding staff to help alleviate those wait times. For the issue, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Let us know if there is anything else we can assist you with, we are here for you. We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

DF

David F.

Tampa, FL

2017 Hyundai Elantra

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recent Service

My service manager was excellent.

One thing - ask if we have a coupon or ask to record that at appointment sign up. It prevents confusion at time of payment.

The last two times my interior was not vacuumed. This time however the car was washed. Last time it wasn't.

Love the free coffee and big tV

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/17/2019 04:54 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

JK

James K.

Land O Lakes, FL

2015 Hyundai Elantra Gt

06/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick turnaround.

My battery died. I got a jump, drove over to Hyundai without an appointment and got in very quickly. In less than an hour they had me back on the road. Much appreciated.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/17/2019 04:56 AM

Thanks so much for your review, James! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

DQ

David Q.

Saint Petersburg, FL

2015 Hyundai Genesis

06/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Always impressed with the care and service
At Hyundai of Wesley Chapel
I travel from St Petersburg to both buy my car as well as get the service here

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/11/2019 10:48 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

JB

Judith B.

Land O Lakes, FL

2013 Hyundai Sonata

06/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I feel secure in my services of my 2013 Hyundai to use the Hyundai dealership. They have always taken good care of my auto

They did a good job this time as usual

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/10/2019 10:17 AM

Thanks so much for your review, Judith! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/10/2019 10:17 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Lutz, FL

2009 Hyundai Santa Fe

06/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Wait time can be improved!

The service was fine, but the wait time should improve.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/10/2019 03:03 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

SM

Suzanne M.

Dade City, FL

2017 Hyundai Santa Fe S

06/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

Great service as always! Wouldn’t go anywhere else.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/10/2019 03:04 AM

Thanks so much for your review, Suzanne! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

KH

Karen H.

Wesley Chapel, FL

2014 Hyundai Sonata

06/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Sonata Oil Change and inspection

The representative was very helpful when I had a question about pricing! He mentioned available service coupons and promotions and adjusted the price accordingly. I have two Hyundai vehicles and appreciate great service!

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/08/2019 06:03 AM

Thanks so much for your review, Karen! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

MC

Megan C.

Tampa, FL

2017 Hyundai Elantra

06/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service

Every time I have service done the staff always greets me and it’s completed in a timely manner, wouldn’t go anywhere else.

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/04/2019 12:48 PM

Thanks so much for your review, Megan! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

Cliente verificado

Wesley Chapel, FL

2017 Hyundai Elantra

06/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

May 30th visit

people are courteous, service is great

Recomendado

Jon Vincent N., Service Manager de Hyundai of Wesley Chapel respondió el 06/04/2019 10:52 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Empleados con los que trabajó

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