JJ

JAYANT JUSSAL

Puente Hills Hyundai

Calificación General

4.8

(299 reviews)

81

Reseñas de JAYANT JUSSAL

GR

Genevieve R.

Chino Hills, CA

2013 Hyundai Sonata

04/17/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

reassessing problems

puente hills called me back to bring in my car to check for excessive oil burning in a short time. the test involves getting an oil change then testing every 1000 miles to gauge how much oil i've burned. i appreciate the concern and evaluation of the cars problem by jay. i will return and conduct further testing.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/18/2019 09:45 AM

It’s unfortunate the service did not meet your expectations. Please call me directly if I can help you in the future.
We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/19/2019 08:02 AM

Thank you for allowing us to help you out.
Please bring your car so we can start the test.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

DT

Diane T.

San Gabriel, CA

2016 Hyundai Accent

04/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice, fast and the price is right!

Everyone in this Service Department is VERY nice and attentive. I've never had to wait long, and I their prices are lower than average, if you ask me.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/17/2019 10:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

KP

Kolwer P.

West Covina, CA

2013 Hyundai Sonata

04/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome

Everytime I come they always provide excellent service! They take care of my car and make me feel at home! Always a pleasure coming here!!!

Recomendado

Empleados con los que trabajó

RW

Rose W.

Hacienda Heights, CA

2005 Hyundai Tucson

04/11/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

my car works

thanks

Recomendado

Empleados con los que trabajó

Cliente verificado

Pasadena, CA

2018 Hyundai Elantra

04/10/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thank you

Thank you for getting me in and out quickly

Recomendado

Empleados con los que trabajó

AH

Angela H.

Los Angeles, CA

2013 Hyundai Santa Fe S

04/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Experience

Staff was friendly my vehicle was ready quickly received a nice text when it was done. It was washed which was a pleasant surprise. Only thing I would recommend is to have service member greet u as you walk in the atmosphere can be a bit intimidating if you don’t know who you should be speaking with or if u should just sit n wait. Other than that they were great!!!

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/09/2019 11:05 AM

Thank you for feeling out the survey. We appreciate your input. We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SH

Shu H.

Walnut, CA

2016 Hyundai Sonata

04/05/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Get worse after recall

After doing recall, my car can’t start on road for twice so far

No Recomendado

Empleados con los que trabajó

DG

David G.

West Covina, CA

2018 Hyundai Sonata

04/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

can improve

ROOM FOR IMPROVEMENT

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/06/2019 09:08 AM

It’s unfortunate the service did not meet your expectations. Please call me directly if I can help you in the future.
We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

Cliente verificado

West Covina, CA

2013 Hyundai Elantra

04/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly staff

Their customer service is always good.

Recomendado

Empleados con los que trabajó

Cliente verificado

La Puente, CA

2018 Hyundai Santa Fe

04/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Long wait

Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous

No Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/03/2019 01:20 PM

Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.

For a long wait, everyday is kind of unpredictable. When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part. We are trying to find better way to shorten the waiting time though.

Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

VV

Vincent V.

Hacienda Heights, CA

2017 Hyundai Santa Fe S

04/03/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent

Excellent

Recomendado

Empleados con los que trabajó

Cliente verificado

Covina, CA

2018 Hyundai Ioniq Hybr

04/02/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Routine maintenance

Great service

Recomendado

Empleados con los que trabajó

AC

Avelino C.

La Mirada, CA

2018 Hyundai Santa Fe S

04/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Wait time for service is quick

Recomendado

Empleados con los que trabajó

CF

Chip F.

La Habra, CA

2011 Hyundai Elantra

03/31/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great service department

Recomendado

Empleados con los que trabajó

VL

Victor L.

West Covina, CA

2013 Hyundai Accent

03/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent

The service is great, but I have to give full credit to my man Jay J. for great service. Thanks again bro.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/02/2019 11:02 AM

Thank you for taking the time to fill out our survey.
Jay will love this review!
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

EM

Eden M.

West Covina, CA

2014 Hyundai Tucson

03/28/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

SERVICE ADVISOR: JAY JUSSAL

MR. JAY JUSSAL IS SUCH A PROFESSIOAL SERVICE ADVISOR! HE CALLS ME FOR UPDATES ON MY VEHICLE. HE IS KNOWLEDGEABLE IN HIS FIELD AND LETS ME KNOW IF HE DOES NOT KNOW THE ANSWER TO MY QUESTION. HE IS VERY COURTEOUS AND RESPECTFUL. OVERALL JAY IS AweSOmE!

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 09:05 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
Jay will love this review.
Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

BB

Becky B.

La Puente, CA

2015 Hyundai Santa Fe

03/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Their service department is wonderful

I have had two Hyundai Santa Fe's since 2003.
I cars are amazing, they run great forever, they have the best warranty & if there is a problem, the service members are wonderful!
They are kind, professional & go above & beyond to help.
I will only buy Hyundai & from Puente Hills Hyundai

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 03/25/2019 09:57 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Empleados con los que trabajó

Cliente verificado

Temple City, CA

2015 Hyundai Santa Fe

03/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Suspicious

Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.

No Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 03/22/2019 02:52 PM

  Thank you for your input. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.

As for the recommendations, we tested the battery and it failed the load test. We pulled out your filter and it was dirty. We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys. Not us.....

For a long wait, Saturday is kind of unpredictable. When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time. We are trying to find better way to shorten the waiting time on weekend.

    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SM

Stephanie M.

La Habra Heights, CA

2017 Hyundai Sonata

03/21/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 03/25/2019 09:58 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Empleados con los que trabajó

Cliente verificado

Diamond Bar, CA

2013 Hyundai Accent

ReScore Reseña™

03/20/2019

Cliente Verificado

Categoría: Service

Problem Solved

The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.

Recomendado

Empleados con los que trabajó

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