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JORDAN E HARTMAN

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(42 reviews)
75

Reseñas de JORDAN E HARTMAN

Cliente verificado
Saint Peters, MO
2007 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Most reliable car with great service.
Recomendado
Bob R. de St. Charles Hyundai respondió el 10/12/2020 06:07 AM

Thanks for the great review ! and a thank you for the great years of being our service customer ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
JH
JORDAN E HARTMAN
MR
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Melisa R.
St. Louis, MO
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional personnel
I had to deal with my engine having issues and the problem not being resolved at other locations. They would push off the problem and have me wait another couple months for them to come back without a resolution. I decided to go to SC Hyundai and that same day they took my car in. Within about a week I got a call with the okay to change my engine out due to indicators that there were serious issues. I can’t explain how fast, efficient, and professional the employees are there. A issue that has been going on for years and never resolved with the other locations was resolved within a month at SC Hyundai! Will drive out of my way (40 min) just to get other services done there.
Recomendado
Bob R. de St. Charles Hyundai respondió el 10/02/2020 12:31 PM

Thank you for the review looks like everything was great on your last service ! we appreciate your business done with us ! i would like to talk to you about only 3 star review ,and how i can make it a 5 star experience next time thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Bob R. de St. Charles Hyundai respondió el 10/02/2020 12:31 PM

Thank you for the great review ! we greatly appreciate your business !thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
JH
JORDAN E HARTMAN
Cliente verificado
Glen Carbon, IL
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Like family
The treat you like family in every process.
Recomendado
Bob R. de St. Charles Hyundai respondió el 09/25/2020 06:04 AM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
JH
JORDAN E HARTMAN
AW
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Anthony W.
Florissant, MO
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/14/2020 06:31 AM

Thank you for the great survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Cliente verificado
O Fallon, MO
2016 Hyundai Santa Fe Sport
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Not very efficient
No Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 08/26/2020 05:08 AM

Thank you for the survey. We have been trying to get in contact to go over out most recent service together. Feel free to contact me at 636-441-4481 or my email tyler.rodriguez@stcharlesauto.com. Thank you very much.

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
PB
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Paige B.
Saint Charles, MO
2007 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Wonderful experience
Only had to come in for recall but the staff was extremely nice and helpful. Everything was done in a very timely manor. I am very pleased and would definitely continue to come back for all my car needs.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 08/11/2020 02:05 PM

Paige, 

I really appreciate the excellent score you have given me. We value your option and thank you for allowing us to service your vehicle needs. Superior service is one of our main goals.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
JH
JORDAN E HARTMAN
BD
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Bernice D.
Saint Peters, MO
2016 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
08/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not COVD-19 friendly
After waiting longer than usual sitting between people not wearing masks I was upset. I have waited in other places during this time and chairs were removed so we were distanced. Most businesses are requiring masks but even the sales employees were not wearing them as they walked through the area. The service people were. Then I was asked to sign my paperwork with a pen that everyone was using but I did not see any sanitizer to use when done. Just very surprised about this at your dealership. If I recommend this service facility I will tell them about my experience. At this time my answer below will be no.
No Recomendado
Brad D. de St. Charles Hyundai respondió el 08/11/2020 02:52 PM

We apologize for the inconvenience during your recent service with our dealership. I would like to discuss this to resolve the issue please call me at your earliest convenience. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Cliente verificado
St. Louis, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Tire fix
Replaced tire quickly even without an appointment
Recomendado
Brad D. de St. Charles Hyundai respondió el 08/05/2020 05:22 AM

Thank you for  the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
KB
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Kathleen B.
Chesterfield, MO
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
St. Charles Hyundai is a great place to purchase a Hyundai and also for service.
We left another Hyundai dealership because they would not honor the Hyundai ad nor their verbal agreement with us. We immediately looked online and drove to St. Charles Hyundai. Immediately bought a new Sonata because not only did they honor the Hyundai ad but also gave us a better warranty. This was my second Sonata and I loved them both. It really is the same as driving and riding in a Lexus. But also the service for the autos have always been pleasant, honest and quick. I will be giving St. Charles Hyundai more business in the future.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/27/2020 06:35 AM

Thank you for the great five star survey.We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
KC
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Kathryn C.
O Fallon, MO
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Always a very Pleasant experience when having work done on my Sonata.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/23/2020 02:01 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
MM
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Margaret M.
Saint Charles, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenient and great service
Friendly and efficient
Always makes recommendations without being pushy on services that are needed
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/13/2020 09:41 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
TJ
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Tina J.
Wentzville, MO
2015 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
srevice
great service
Recomendado
Brad D. de St. Charles Hyundai respondió el 06/16/2020 05:35 AM

Thank you for the great survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good
They did an oil change and checked my car to see why the rpm went away and when I had no acceleration from stop. Took awhile to get to 40 miles an hour from a stopped position. They couldn't duplicate the problem.
Recomendado
Brad D. de St. Charles Hyundai respondió el 06/09/2020 03:11 PM

Thank you for the great five star survey.We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change and maintenance
Excellent service as always. I have complete trust in Hyundai’s Service Personnel.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 06/01/2020 10:40 AM

Thanks for the great survey!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
CD
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Carolyn D.
Wentzville, MO
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great customer service!
Recomendado
Brad D. de St. Charles Hyundai respondió el 03/27/2020 10:13 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service 3/10/2020
I had maintenance work done on my car 3/10/2020. Tyler assisted me with this and was very professional, helpful and worked with my timeframe. He has always been very helpful.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 03/17/2020 09:56 AM

Thank you for the great five star! Hope to see you soon for your next service!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
JV
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Janet V.
Saint Charles, MO
2008 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very pleased with the service
Always pleased when I come to get service
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/24/2020 05:03 AM

Thank you for the great five star survey.We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JORDAN E HARTMAN
NA
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Ntunzwenimana A.
St. Louis, MO
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Light engineer flashing
I was awesome with rental car too and faster
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 01/21/2020 05:08 AM

Thanks for the five star survey!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
Cliente verificado
Saint Peters, MO
2010 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
BD
gravatar
Bernice D.
Saint Peters, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Clean and friendly
This dealer is always very prompt and helpful.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 01/13/2020 10:57 AM

Thank you for the feed back and nice comment. We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
JH
JORDAN E HARTMAN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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