JE

JAVER ESQUIVEL

Puente Hills Hyundai

Calificación General

4.9

(1012 reviews)

84

Reseñas de JAVER ESQUIVEL

DF

Derrin F.

West Covina, CA

2011 Hyundai Sonata

06/29/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

good customer service

I would. One recommendation I have is for the customer service associates to be better at giving you a call back. I had to come back to see if the car was ready and it was already waiting for me and I had no idea when it was finished.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/29/2017 09:46 AM

Hi Derrin,
Thank you so much for your 5 Star survey despite of miscommicated with associate.
We appreciate you allowingus to service your car and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

La Puente, CA

2013 Hyundai Sonata

06/27/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service!

Attentive and informative staff!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/27/2017 08:57 PM

Hi,
Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

HR

Hugo R.

Chino Hills, CA

2016 Hyundai Sonata

06/21/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Javier was great! Very nice and had my car serviced within 2 hours without an appointment.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/21/2017 01:31 PM

Hi Hugo,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership
I will pass the message on to Javer.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Empleados con los que trabajó

BP

Brian P.

Anaheim, CA

2013 Hyundai Sonata

06/21/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly, knowledgeable, and honest service! What more could you ask for?

I absolutely love this dealership's service department. Javer was our service rep and made great recommendations for us, giving his honest advice as to what maintenance work we should be doing on our car. The work was completed in a timely fashion and we were even able to catch a movie nearby at the Puente Hills mall while we waited thanks to their fast and friendly shuttle service!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/21/2017 10:39 AM

Hi Brian,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to Javer.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Empleados con los que trabajó

MC

Manuel C.

Hacienda Heights, CA

2015 Hyundai Elantra

06/20/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

PHH service dept is legit. Pros

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/20/2017 08:57 PM

Hi Manuel,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

JL

Jack L.

Pomona, CA

2015 Hyundai Sonata

06/20/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always excellent customer service

Very helpful always good customer service

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/20/2017 03:55 PM

Hi Jack,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
His name is Javer.
Thank you again,

Empleados con los que trabajó

KS

Ki S.

Walnut, CA

2011 Hyundai Equus

06/20/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Proactive service

Excellent

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/20/2017 01:27 PM

Hi Ki,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

NA

Natalie A.

West Covina, CA

2017 Hyundai Santa Fe

06/19/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Staff was friendly and helpful. Price was great. Easy appointments.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/19/2017 01:28 PM

Hi Natalie,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

MO

Mary O.

Rowland Hghts, CA

2016 Hyundai Tucson

06/17/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

service rep -Javer - shows interest what you ask about your car and know how to explain issues makes me like to come for service.

Yes, I have to many and will still tell about Hyundai cars and service I get.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/17/2017 09:46 AM

Hi Mary,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

RV

Ricardo V.

La Puente, CA

2016 Hyundai Veloster

06/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good, quick service.

I went in for a routine service and that's what I got. Plus, they had some good snacks.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/16/2017 10:48 AM

Hi Ricardo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

MK

Mike K.

Chino Hills, CA

2016 Hyundai Genesis

06/15/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service writer and the service tech are great

You can't beat the employees willingness to assist you

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/15/2017 11:12 AM

Hi Mike,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

EN

Eva N.

Chino Hills, CA

2011 Hyundai Genesis

06/14/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service Department

Javer is attentive and provide excellent service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/15/2017 07:54 AM

Hi Eva,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

BG

Benjamin G.

Moreno Valley, CA

2017 Hyundai Elantra

06/13/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

Excellent

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/13/2017 04:36 PM

Hi Benjamin,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

YC

Yanhong C.

Corona, CA

2016 Hyundai Tucson

06/13/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

everything

sure

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/13/2017 04:35 PM

Hi Yanhong,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

DC

Debra C.

Cypress, CA

2013 Hyundai Elantra

06/11/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service

Great job

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/12/2017 08:39 AM

Hi Debra,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

Cliente verificado

Walnut, CA

2011 Hyundai Sonata

06/09/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Being ignored

The work was done in a timely matter and they did a great job with car wash.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/09/2017 03:38 PM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I provided more training to all employees for your issue next time.

You are a very loyal customer to us and look forward to seeing you soon.

Empleados con los que trabajó

SM

Skyler M.

West Covina, CA

2017 Hyundai Santa Fe S

06/07/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

Very fast and efficient service

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/07/2017 01:30 PM

Hi Skyler,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

Cliente verificado

2016 Hyundai Tucson

06/07/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Too care of everything

I was informed of recalls that I was not aware of. they fixed everything. It took some time but Javer made sure to let me know what was going on while I was there. He even took care of my headlight which I didnt realize was going out.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/07/2017 11:19 AM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Empleados con los que trabajó

Cliente verificado

Hacienda Heights, CA

2012 Hyundai Tucson

06/07/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The quick great customer service.

Yes, the staff is helpful and there service is great.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/07/2017 11:06 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

BD

Bret D.

Diamond Bar, CA

2015 Hyundai Sonata

06/06/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast & Friendly Service !!!

Javer was very efficient & friendly as always! Zero complaints!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/06/2017 07:06 PM

Hi Bret,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Empleados con los que trabajó

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