JE

JAVER ESQUIVEL

Puente Hills Hyundai

Calificación General

4.9

(1012 reviews)

84

Reseñas de JAVER ESQUIVEL

AL

Andrew L.

Walnut, CA

2013 Hyundai Elantra

02/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall appointment

I made a recall appointment for my 2013 Elantra. I had an 8:00 am appt. on president's day, 2-19. And came on time to check in and the shop was already busy due to the holiday. An attendant came without much wait and took my mileage info and told me to go into the service area and wait for an advisor. Again, not much wait later, I saw an advisor and he quickly wrote service order and told me it will be about 2 hours to do the job. I told him I would wait for my car. I went inside, got some coffee and sat in the customer lounge and did some personal reading while I waited. Within the less than 2 hrs., the service rep. call my name and told me the car was ready. He went outside to check to make sure my car was NOT blocked, pointed me to the location of my car and handed my keys. I was very happy that the work was done at the time promised and the was pleasantly surprised that my car was returned with a clean outside wash! Thank you Puente Hills Hyundai!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/23/2018 02:52 PM

Hi Andrew,
Thank you for taking the time to complete our survey . I review each one to make sure everyone is satisfied with our process. We appreciate the 5 Star score with nice comment and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

JR

Jason R.

La Habra, CA

2014 Hyundai Sonata

02/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Javier

Great customer service!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/23/2018 10:38 AM

Hi Jason,
Thank you for 5 star survey.
We are happy to hear that Javier provided you great service.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

SP

Sarah P.

West Covina, CA

2016 Hyundai Elantra Gt

02/21/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service dept.

Javer in the service dept. is very knowledgeable, courteous and friendly. Explains very well and in detail. I give him a 10+ fire customer service!!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/21/2018 03:56 PM

Hi Sarah,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

PT

Paula T.

Chino, CA

2012 Hyundai Veracruz

02/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent customer service

Javer Esquivel always goes above and beyond when assisting us in keeping our Hyundai Vera Cruz in shape. He has tremendous knowledge of the products he sells and the types of service that our vehicles need at the time we see him. He communicates with us very well and explains clearly our options.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/21/2018 11:18 AM

Hi Paula,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

LG

Laura G.

Chino Hills, CA

2017 Hyundai Sonata

02/20/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They kept to their word on how long the car would take to service.

Only my first visit but will be coming here for every service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/21/2018 11:23 AM

Hi Laura,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

RK

Roger K.

Diamond Bar, CA

2013 Hyundai Elantra

02/20/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great, speedy & personal service every time I bring my cars (2) in. Work completed at highest standard

I always enjoy working with my service manager, Javer Esquivel. He know the service history of my cars, and makes excellent recommendations for work he feels my cars need. I have learned to trust his judgement. He also caught two recalls listed for the car. He always checks for this each time I come in. ****** (6 stars, 5 is not enough!)

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:32 AM

Hi Roger,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Empleados con los que trabajó

WC

Wilma C.

Walnut, CA

2015 Hyundai Sonata

02/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Love going there

Javier is always very helpful and goes above and beyond! Great service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:20 AM

Hi Wilma,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again.

Empleados con los que trabajó

MF

Mary F.

Downey, CA

2011 Hyundai Sonata

02/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

MY SERVICE ADVISER JAVER AND THE LEVEL OF SERVICE HE PROVIDES

Javer Esquivel has been my service adviser for the last 8 years and has provided me with a secure sense when having my automobile maintenance done. The man knows his stuff and ensures that I know exactly what type of service is being performed.
I will continue to bring my car into Puente Hills Hyundai for maintenance and will encourage others to do so.

Javer is a great asset to the Puente Hills team.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:05 AM

Hi Mary,
Thank you for 5 star survey.
We are looking forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Corona, CA

2015 Hyundai Sonata

02/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very fast and efficient!

They were amazing. My car was done in less than two hours, and they were very professional. They keep their facility very organized and neat, and everything was ready by the time I got back.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/20/2018 10:04 AM

Hi,
Thank you for 5 star rating with kind words about our service department.
We are looking forward to seeing you again soon.

Empleados con los que trabajó

GL

Gloria L.

West Covina, CA

2018 Hyundai Santa Fe S

02/15/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sevice Center

Great service. I was in and out quickly. I was updated on what was being done while in the process. I am truly happy with this place.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/15/2018 05:00 PM

Hi Gloria,
Thank you for your 5 star survey.
We are happy to hear that our service center provided great service to you.
I will pass your kind words to staff.
We are looking forward to seeing you soon.

Empleados con los que trabajó

PR

Peter R.

City Of Industry, CA

2013 Hyundai Equus

02/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Top People + Service + Courtesy

Timely, Efficient and Courteous

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/11/2018 05:03 PM

Hi Peter,
We appreciate your business, and being our loyal customer.
Thank you for 5 star survey.

Empleados con los que trabajó

LU

Luis U.

Pomona, CA

2018 Hyundai Sonata

02/11/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice. Frienly people

Fast. N. Frienly. Service

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/11/2018 05:02 PM

Hi Luis,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Empleados con los que trabajó

Cliente verificado

Altadena, CA

2017 Hyundai Elantra

02/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

PH Hyundai - The Best!

The friendliness of the staff, thoroughness and speed of service was terrific! I have already recommended PH Hyundai to my friends and family!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/09/2018 02:38 PM

Hi Michelle,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Empleados con los que trabajó

MA

Mayte A.

Whittier, CA

2014 Hyundai Accent

02/09/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Javer is my go to service adviser he is always nice and courteous and listens to my needs/concerns.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/09/2018 10:56 AM

Hi Mayte,
Thanks so much for taking the time to share your service department experience with Javer.I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.

Empleados con los que trabajó

JW

James W.

Glendale, CA

2013 Hyundai Genesis

02/09/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

best service advisor

javier has been taken care of my car services for many years and he has always give me the best service and advice for my car needs.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/09/2018 10:58 AM

Hi James,
Thank you for the great review and for your business.
We appreciate your comments, I will pass them on to Javer.
Our goal is a great service experience and satisfied customers.
We look forward to serving you again.

Empleados con los que trabajó

Cliente verificado

San Gabriel, CA

2009 Hyundai Genesis

02/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast service, great attitude

Service advisor has great attitude and always look out for fine details. Fast service for the car too.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/07/2018 07:39 AM

Hi,
Thank you for the great review and for your business.
We appreciate your comments.
Our goal is a great service experience and satisfied customers.
We look forward to serving you again.

Empleados con los que trabajó

JF

James F.

Rowland Heights, CA

2006 Hyundai Tiburon

02/04/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

fixed my car

My tail lights would not go off, even with the lights off and engine shut off.
Javor had it figured out and the car was repaired quickly.
That guy has always come through for me!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/05/2018 09:56 AM

Hi James,
Thank you for the great review and for your business.
We appreciate your comments, I will pass them on to Javer.
Our goal is a great service experience and satisfied customers.
We look forward to serving you again.

Empleados con los que trabajó

JC

Javier C.

Rowland Heights, CA

2016 Hyundai Elantra

02/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Javer!!!

So I went in for a basic oil change but, I also went to get one of my door handles repainted as the clear coat was starting to peel off. Of course still covered under the warranty the paint was cleared but they also covered the cost of the phone change, and my driver's side mirror free of charge! Altogether I saved about $130 and I owe it all to Javer! Great service man and I'll be looking for him next time I get my 30k mile service.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/03/2018 08:17 AM

Hi Javier,
Thank you for your 5 star survey.
We are happy to hear that Javer provided you greart service with saving money.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Cliente verificado

La Mirada, CA

2014 Hyundai Genesis

02/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

First Service

Punctual, prompt pleasant,professional.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/02/2018 03:34 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that you performed first service at Puente Hills Hyundai and received good service from us.
We are looking forward to seeing you soon.

Empleados con los que trabajó

Cliente verificado

La Mirada, CA

2018 Hyundai Sonata

02/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Service is prompt, respectful, prompt and timely. Staff are professional and kind.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 02/02/2018 09:35 AM

Hi,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Empleados con los que trabajó

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