GG

Gary W Gossett

Calificación General
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(3 reviews)
67

Cliente verificado
Sunnyvale, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome service department
Great staff and extremely pleasant
STEVE B., Service Manager de Clay Cooley Hyundai Of Rockwall respondió el 03/16/2022 02:58 PM

I would like to thank you for taking the time to complete our survey and the great 5 star review you gave our service department and your kind words regarding the staff here. We strive to deliver a positive 5 star experience to all of our clients on every visit. When our clients leave happy that makes our whole team happy. Again, thank you.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Empleados con los que trabajó

Cliente verificado
Farmersville, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Horrible experience at Clay Cooley
Staff are inconsiderate, unfriendly, and uninformative. Avoid this dealership entirely. They do not know what customer service is.
Darold L O. de Clay Cooley Hyundai Of Rockwall respondió el 01/24/2022 08:55 AM

I would like to apologize for everything that went wrong with your car, and our service we provided you.
This is not the way we take care of our customers, you have my cell number call me if I can help you with anything.

Thank you for taking my call today.
Darold Ohlemacher
Parts and Service Director
214-923-1028


SH
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Stephen H.
Rockwall, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Timely service!!
The service department quickly supported my auto repair issue and were able to press on bearings for my son’s 2016 Hyundai Elantra within one hour. I’m extremely happy with the service.
Darold L O. de Clay Cooley Hyundai Of Rockwall respondió el 01/12/2022 06:47 AM

I am glad that our team provided you with 5 star service. We look forward to seeing you at your next service appointment.

Thank you,
Darold Ohlemacher
Service Director
214-923-1028

 

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.