Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(194 reviews)
84

Reseñas de FRANK ELLIS

PW
gravatar
Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service and honest employees
I love St. Charles Hyundai. I have owned 3 Santa Fes and they all have been excellent SUV's. They are very honest in their service and sales depts. You get a good feeling when you walk out of their dealership.
Recomendado
BRADLY D. de St. Charles Hyundai respondió el 06/01/2020 10:26 AM

We thank you for your positive review of your last visit with us and look forward to continuing to give you 5 star service in the future. 

Empleados con los que trabajó
FE
FRANK ELLIS
PL
gravatar
Patricia L.
O Fallon, MO
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Can always get an appointment quickly and the service department is always friendly and accommodating.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/19/2020 04:54 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
LK
gravatar
Leslie K.
Wentzville, MO
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Service was done quickly and staff are friendly.
Recomendado
Brad D. de St. Charles Hyundai respondió el 04/14/2020 04:59 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
MT
gravatar
Mitchell T.
Wentzville, MO
2011 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Errty
None
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 04/06/2020 05:09 AM

Thanks for the survey we hope to see you soon for your next service appointment!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
TD
gravatar
Trevor D.
Saint Peters, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Why I keep coming back...
I've bought 3 new cars over the last 8+ years from St. Charles Hyundai and have had virtually all of my service needs taken care of there as well. The service department is very efficient and honest about how long my appointments will take and always do their best to work around my busy schedule. They understand that their customers are on a budget and always give as much notice as they can on big ticket repairs and give plenty of discounts where they're able too. They always take the best care of my vehicle and it is always returned to me in better shape than when I gave it to them. I also love that they provide a reliable loaner car so I can still keep going with my life even when my car is in the shop for a few hours. I come to St. Charles Hyundai for service on my car knowing they won't always be the cheapest around but the customer service treatment that I get everytime from Brad and the rest of the guys more than pays for itself. As long as I live in the area, I can guarantee I'll be buying and servicing all of my vehicles at St. Charles Hyundai for the foreseeable future. Thank you guys for all you do and keep up the good work!
Recomendado
Brad D. de St. Charles Hyundai respondió el 03/18/2020 01:14 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
MF
gravatar
Michael F.
Hermann, MO
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Brad Dean
I’ve been dealing with Brad since i purchased my car from Ben Mckormick in 2017. He justmakes the whole hassle of getting my car serviced somehow enjoyable...
Mr. Dean goes above and beyond his job requirements to provide exceptional service to me, my sister, my girlfriend, as well as others that i have witnessed while dropping off or picking up my vehicle!!!
Would be nice if all employees in the automotive industry held such a high standard of service to the customer.
Recomendado
Brad D. de St. Charles Hyundai respondió el 03/18/2020 01:18 PM

Thank you for the great five star survey, glad we can make it easy for you each time! See you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
SB
gravatar
Scott B.
Saint Charles, MO
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Professionals. Done earlier than expected. Warranty covered. Can't beat a Hyundai.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 03/17/2020 05:24 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
FE
FRANK ELLIS
Cliente verificado
Florissant, MO
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service staff is very professional
My car was serviced at the appointed time.
Recomendado
Brad D. de St. Charles Hyundai respondió el 03/10/2020 07:10 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
AP
gravatar
Anthony P.
Foristell, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service is top notch !
Bob, the service advisor was excellent. He helped with a issue with our car with a out of warranty issue. Always very courteous and explains everything professionally. Excellent advisor for Hyundai
Recomendado
Bob R. de St. Charles Hyundai respondió el 03/03/2020 05:06 AM

Thanks for the great review !and thank you for your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
FE
FRANK ELLIS
Cliente verificado
Saint Peters, MO
2012 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car stuttering
They did the work agreed to.
Recomendado
Bob R. de St. Charles Hyundai respondió el 01/13/2020 04:58 AM

Thank you for the great review ! please let me kmnow how i can make your next visit a 5 star  experience than ks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
FE
FRANK ELLIS
Cliente verificado
Florissant, MO
2018 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service department
I was brought in fast and the car fixed in a timely manner.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 11/22/2019 01:20 PM

Thank you for the 5 star review. If there is anything else I can do for you please let me know


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
FE
FRANK ELLIS
GS
gravatar
Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
CAR SERVICED
on short notice - you took care of my car needs
Recomendado
Bob R. de St. Charles Hyundai respondió el 11/19/2019 05:02 AM

Thanks for the great review,we are always here to help.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
FE
FRANK ELLIS
Cliente verificado
Godfrey, IL
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Very professional and respectful of my time.
Recomendado
Bob R. de St. Charles Hyundai respondió el 11/15/2019 06:13 AM

Thanks for the great review  ! we appreciate your business,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
FE
FRANK ELLIS
MB
gravatar
Michael B.
Saint Peters, MO
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thank you
Great job
Recomendado
Brad D. de St. Charles Hyundai respondió el 11/08/2019 05:12 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
RH
gravatar
Robert H.
Saint Charles, MO
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly people and good service
Brought the car in for state safety inspection. Everything went fine. I was in and out promptly.
Recomendado
Bob R. de St. Charles Hyundai respondió el 10/21/2019 04:52 AM

Thank you for the great review.we greatly appreciate your business.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
FE
FRANK ELLIS
SB
gravatar
Sheila B.
St. Louis, MO
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly place
Friendly staff I really enjoyed working Mr DeMarcus Tunstall he was patient with me honest and forthcoming . And I am grateful for that
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 10/16/2019 05:01 AM

Thank you for the great review!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
FE
FRANK ELLIS
DM
gravatar
Donald M.
Saint Peters, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
respect
the wife was concerned that the blind spot system wasn't working correctly - they found the problem / ordered the parts & all fine
Recomendado
Brad D. de St. Charles Hyundai respondió el 10/10/2019 01:13 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
SM
gravatar
Suzanne M.
Saint Charles, MO
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Above & Beyond
St. Charles Hyundai has consistently provided great customer service on my 2011 Sonata for the last 9 years, but this week they went above and beyond. The plan was to drop my car off on Monday morning and have it worked into the schedule to get the starter replaced. Even though I live almost 20 minutes from the shop, they provided a courtesy drive back to my house. As we pulled into the driveway, I realized that I was locked out of my house - the only way in was using the built in garage door opener inside the car. I forgot to grab the house keys when I left that morning. When the driver took me back to the shop (another 20 minutes of his time), I was going to drive home, open the garage door, and return the car to the shop. BUT. . . the car would not start.

After I explained my situation to the service man inside (Bob), he responded to my request for help by moving me ahead in the wait line. Within 3 hours my car was repaired and I was no longer stranded and hopeless. That was outstanding customer service. My next car will be another Hyundai - from this dealer! A special thanks to Bob (service man) and Tim (who filled in as a courtesy driver while his co-worker was attending to another need).
Recomendado
Bob R. de St. Charles Hyundai respondió el 10/04/2019 10:13 AM

Thank you for the great review ! we appreciate your continued service with us ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
FE
FRANK ELLIS
PW
gravatar
Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Excellent service as usual. I have purchased 3 Santa Fe's from St. Charles Hyundai and have had them serviced here. Through all the years they are still very honest and upfront. I will probably never purchase a car anywhere else.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 09/26/2019 02:06 PM

Thank you very much for the great survey! Hope to see you soon for your next service appointment!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
DK
gravatar
Denice K.
Foley, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service
Quick and friendly service
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/25/2019 02:06 PM

Thank you for the great five star survey on your recent service. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.