DONNIE VO

Cliente verificado

Chino Hills, CA

2013 Hyundai Sonata

06/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai review

My service adviser was acceptable, she kept me in the loop with my vehicle, and did what she could to assist, for the most part. However, the tech that worked on my car was crap. I took my car in because it broke down due to a recall for the engine (metal in oil), after i had already taken it in and they said there was no issues related to said recall. Anyways i get my car back (on Friday before a three day weekend) drive it around, and finally arrive home for the night. When i got in it the next day my wife was outside and heard a noise coming from the engine (did not hear the night prior due to radio/driving with the windows down). I open the hood and notice that my serpentine belt is not on track, in fact it was probably close to 1/4 inch off track. ON TOP OF THAT my engine was missing a bolt, where the alternator connects/mounts to right side of the engine/connected to serpentine belt. This is completely unacceptable, no one offered to replace my belt that wore 1/4 inch off track for 100+ miles due to their negligence, and how in the hell do you miss a bolt, that could have caused a serious problem resulting in a possible car accident. I love my car, but i will never buy a Hyundai again. I was/am extremely upset about the service i received. I will try to convince any one i know to never buy a Hyundai either. OH I ALMOST FORGOT, the warranty for my car that is under my and my wife's name was in my fathers name. And no one had any idea how this happened or how to fix this, and i have yet to hear any update on this. I am not trying to get any one in trouble, but again this is completely unacceptable, and my car will never go back to a Hyundai dealer/shop unless its for a recall or warranty issue.

No Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/04/2018 08:39 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó

Maria A.

La Puente, CA

2015 Hyundai Sonata

06/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Convenient

Jae was nice and courteous... attentive

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/02/2018 08:13 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Shirley C.

Chino Hills, CA

2015 Hyundai Sonata Hyb

06/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

very good service

Alex Lee follow up my request very quickly

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/01/2018 04:57 PM

Hi Shirley,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Su C.

La Mirada, CA

2011 Hyundai Sonata

06/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service!

Alex Lee is so kind and he knows the service well. Solved every problem with reasonable price.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/01/2018 04:56 PM

Hi Su,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

Pasadena, CA

2016 Hyundai Elantra

05/31/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Speedy Service

Told me it would take about 2 hours to get my car serviced. A little over an hour later, my car was up and running! Awesome

No Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 06/01/2018 07:29 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Cliente verificado

La Puente, CA

2012 Hyundai Sonata

05/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

No comment

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/31/2018 08:22 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Emilio P.

Los Angeles, CA

2017 Hyundai Santa Fe S

05/30/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Oriented Staff

Staff is highly trained and focused towards customer satisfaction. They were concerned about me all the time. Access to the facility is easy, as well as parking zones reserved for customers only. Restrooms are easy to spot and are kept clean. The dealer always have a seat for me as well as complimentary snacks and drinks. The type of service Puente Hills Hyundai offers is honest; employees tell you exactly what your car needs. Never take advantage of my lack of knowledge about cars or car repairs. I specially want to highlight the kindness and professionalism of Javer Esquivel. who always give a prompt, courteous and accurate service. I have bought two vehicles here and have no doubt to recommend visiting this dealer. I am so grateful for what they have done for me and to my cars.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/30/2018 02:24 PM

Hi Emilio,
Thank you for taking the time to complete our survey with being our loyal customer. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cherie B.

West Covina, CA

2017 Hyundai Sonata

05/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice Service!

I bought my Sonata from here and bring it back for service. They are very helpful and answer all your questions.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/29/2018 08:29 AM

Hi Cherie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Edwin A.

Walnut, CA

2017 Hyundai Sonata Hyb

05/28/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and helpful

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/29/2018 08:03 AM

Hi Edwin,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Roberto G.

La Puente, CA

2017 Hyundai Santa Fe S

05/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very good service department

I like the service here. It is a very nice experience.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/25/2018 01:24 PM

Hi Robert,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Evelyn B.

La Puente, CA

2013 Hyundai Sonata

05/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Multi-task Staff with Positive Attitude

It is impressing to find a female at the repair/mechanic department who knows her business well. Corina was observed to be a team player and not afraid of multi-tasking (registered my car, answered all of my questions, explained reward plan that I was not aware that I even had, middle person between mechanics, took initiative to attempt to repair a bulb on her own, and then cashier). She always had a smile on her face, a positive attitude, and kept me informed at all times of my vehicle needs. She was concerned that people were waiting in line and she did not hesitate to ask her colleagues to assist customers.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/25/2018 11:03 AM

Hi Evelyn,
Thank you for 5 star survey with nice comment to Corina.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

La Cañada Flintridge, CA

2017 Hyundai Santa Fe S

05/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Customer Service

Service department representative was very courteous and very attentive to what was needed for my car and explained very thoroughly.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/23/2018 01:27 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Heung C.

Pomona, CA

2017 Hyundai Sonata Hyb

05/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change & reset.button

I like it!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/23/2018 11:07 AM

Hi Heung,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Cliente verificado

Diamond Bar, CA

2013 Hyundai Elantra

05/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/17/2018 03:04 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Sun K.

Fullerton, CA

2018 Hyundai Elantra

05/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Kind Staffs

Service staffs were very kind.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/17/2018 10:39 AM

Hi Sun,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

SEAN KIM

Service Director

Juhyeong L.

West Covina, CA

2013 Hyundai Veloster

05/15/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Alex in the dealership was really helpful

Alex was really helpful. He took care of my car really well and he also tried to help me with hyundai reward card issue too. He called at least 4-5 times to hyundai department to solve my issues. He is really kind too

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/15/2018 10:28 AM

Hi Juhyeong,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

Brea, CA

2017 Hyundai Sonata Plu

05/15/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service and Value

There is a great staff at this location who work hard to impress you. I enjoy staying around to do work and wait or receive a courtesy ride to a number of near-by restaurants. The value with prices for work completed is well worth the time and money.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/15/2018 07:49 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Leticia G.

Whittier, CA

2017 Hyundai Sonata

05/14/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Easy check in, and they get to you as soon as possible.

I had a good experience going in to get my car serviced I had a 10 o clock
appointment and was about 15 minutes late, but they still took me in as soon as I drove in let me sit down wrote down what I was in there for gave me an estimate of time over about an hour and it was less than that.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/15/2018 07:48 AM

Hi Leticia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

Helga M.

Hacienda Heights, CA

2018 Hyundai Sonata

05/10/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

No appointment needed

Went in for my first oil change without an appointment and I was in and out in under an hour. Good service and friendly workers.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/11/2018 11:46 AM

Hi Helga,Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó