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DONNIE VO

Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(438 reviews)
76

Reseñas de DONNIE VO

CL
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Carmen L.
Rowland Hghts, CA
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always great customer service
Javer is awesome he is always so polite and friendly I love the fact I am always called by my name and not just another number. I look forward to my next visit.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 04/17/2019 10:36 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
JR
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Jesus R.
Pasadena, CA
2013 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It's all about customer care
The level of customer services at Puente Hills Hyundai is excellent, I always feel that my car is in the right hands.
Recomendado
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
Cliente verificado
Pasadena, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thank you
Thank you for getting me in and out quickly
Recomendado
Empleados con los que trabajó
JJ
JAYANT JUSSAL
DV
DONNIE VO
RS
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Richard S.
Whittier, CA
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Solid Visit
Hyundai,
Javier and all your service reps have been very professional.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 04/09/2019 11:07 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                                                        

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
JM
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Jenny M.
Pomona, CA
2011 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
One very satisfied customer! ???
Jay Lee was awesome!! He was very helpful and went above and beyond to address all the concerns I had about my car. I will definitely will be bring my 2011 Hybrid Sonata for service again to Puente Hills Hyundai. So relieved that I finally found a reliable shop that I can trust. ???
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 04/09/2019 12:13 PM

Thank you for the beautiful wording! Jae will love this review.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JH
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Joanne H.
Buena Park, CA
2017 Hyundai Sonata Plu
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Representative
I went to Puente Hills Hyundai on last 3/27/19 for my 2017 Hyundai Sonata oil changes and Service representative /Wendy was so nice and polite with manner. Even though, I was waiting over 2hours, she always feed back to me. It was my pleasure to visit Puente Hills Hyundai.

Thank you,
Recomendado
Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
La Puente, CA
2018 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Long wait
Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous
No Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 04/03/2019 01:20 PM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.





Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JJ
JAYANT JUSSAL
DV
DONNIE VO
VV
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Vincent V.
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Excellent
Recomendado
Empleados con los que trabajó
JJ
JAYANT JUSSAL
DV
DONNIE VO
Cliente verificado
Covina, CA
2018 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Routine maintenance
Great service
Recomendado
Empleados con los que trabajó
JJ
JAYANT JUSSAL
DV
DONNIE VO
Cliente verificado
Chino, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thanks hyundai
Wendy is so nice and kind quickly job finished.
Recomendado
Empleados con los que trabajó
DV
DONNIE VO
SO
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Silviano O.
Hacienda Heights, CA
2009 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Efficient friendly , like family
Always good service
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 04/02/2019 11:03 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
DS
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Daniel S.
Baldwin Park, CA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very detailed and friendly
Wendy was very cheerful and pleased to help me. She was very informative and accommodating. I am definitely going to be using her as my advisor for future service
Recomendado
Empleados con los que trabajó
DV
DONNIE VO
MC
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Marian C.
La Habra, CA
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Department
I appreciate the convenience of being able to schedule appointments for my car maintenance services. Always on schedule, no waiting and services are completed at the promised time. Very friendly and professional staff.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 09:06 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
VM
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Victor M.
La Puente, CA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
I always get the best fast service here the service staff is so helpful and very polite and professional
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 09:04 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
TP
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Terry P.
La Mirada, CA
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Puente Hiils service visit
Regular maintence. This dealer and service technician Javier Esquivel provide excellent service and keep detailed records that he reviews when the customer arrives. It eliminates the guess work of what the customer might need. He also is very helpful in telling us what we might need in the future if it costs a lot.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 08:57 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
MK
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Michael K.
Placentia, CA
2019 Hyundai Santa Fe X
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service manager was extremely helpful.
Great Folks
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 08:56 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
KS
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Kathleen S.
Whittier, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly and knowledgeable employees
Service techs work hard to find solutions to customer concern.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 08:54 AM

Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MO
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Marion O.
Hacienda Heights, CA
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional staff
Professional staffs
Recomendado
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
JC
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Juliette C.
Hacienda Heights, CA
2016 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car servicing
I made an appointment and when I arrived they immediately did the paperwork. The work (30000 mile servicing in addition to a recall issue. Theycompleted the work and were finished in less than the promised time of 2 hours.
Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/29/2019 08:50 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
TL
TINO LOZANO
DV
DONNIE VO
Cliente verificado
Temple City, CA
2015 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Suspicious
Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.
No Recomendado
SEAN K., Service Director de Puente Hills Hyundai respondió el 03/22/2019 02:52 PM

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Empleados con los que trabajó
JJ
JAYANT JUSSAL
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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