DM

DON MCELREA

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(188 reviews)
58

JK
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Josh K.
Saint Peters, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service every single time
Another great visit, never bad service here. Thank you for the help Chris, much appreciated.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 02/23/2018 04:48 AM

Thank you for the great feedback! We appreciate your business and look forward to seeing you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó

BM
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Bart M.
Maryland Heights, MO
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People was courteous & service was faster than promised
Everyone was professional & the service was fast. Again, my only complaint was the price-around $600.00 to replace a mirror. That is outrageous.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 02/14/2018 02:23 PM

Thank you for the positive feedback! We did our best to the the cost of the mirror as low as possible. Unfortunately with painting the mirror the cost of the mirror and labor to install cost can seem a bit high with these new vehicles. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó

RM
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Ronald M.
Saint Charles, MO
2010 Hyundai Elantra To
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
.
.
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/14/2018 07:50 AM

Thank you for the great five star survey on your recent service trip to our dealership. Glad we can make your time here easy, hope to see you soon

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó

JM
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Jeffrey M.
Saint Charles, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
The service center let me know that the part that failed on my vehicle was under warranty and they were able to complete the repairs at no cost to me. This showed me that they have their customers in mind and their great service and feeling they are looking out for me have made me a happy and dedicated customer who will let my friends know.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 02/08/2018 07:06 AM

Thank you for the great feedback! We appreciate your business. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó

GM
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Gary M.
Saint Charles, MO
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very nice dealership
They got me in when I needed and took very good care of my vehicle. Kyle kept me informed of what was happening and got the vehicle back to me when promised. Dealership is very modern and clean as opposed to where I bought the vehicle. Quite frankly I was kind of down on Hyundai after dealing with the last dealership as they were unorganized, dirty and not all that nice of people to work with. Took a chance on St. Charles Hyundai as they are by my house and was pleasantly surprised and pleased. I will use them exclusively in the future for my Hyundai needs.
Recomendado
KYLE W., Express Service Advisor de St. Charles Hyundai respondió el 02/07/2018 01:39 PM

Thanky uo so much for the amazing resonse! We really do appreciate it and will make sure all your future visits will be just as great. Thanky you again for the feedback. 

St Charles Hyundai Service, 

Kyle Woodowrth 

Empleados con los que trabajó

Cliente verificado
O Fallon, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sante fe service
Kyle and Bob in Service are great to work with. Very accommodating and provides excellent customer service!
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 01/24/2018 05:56 AM

Thanks for the great survey! Glad to hear Bob and Kyle took excellent care of you. We look foward to helping you when your next maintenance is due.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó

TE
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Timothy E.
Saint Clair, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service department
Really professional staff and get my vehicle serviced quickly.
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/22/2018 05:38 AM

Thank you for the perfect five star survey on your recent service with our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó

LA
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Lisa A.
Saint Charles, MO
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/16/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They took care of the important stuff
I got some warranty work done regarding a failed camshaft part. It appears to have been installed and the car runs correctly. Well done.

I also got an oil change and the on-board computer alert did not get reset, so now I get alerts that I need maintenance each time I start the car.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 01/16/2018 02:35 PM

Thank you for your feedback. I do apologize for not reseting your oil change reminder. I will make a note in the system to make sure the reminder is reset after service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó

SW
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Shirley W.
Saint Charles, MO
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
You all give great service when you are not rushing.
Im on the fence when it comes to recommending your company (dealership) because you all (Hyundai) have dropped the ball a couple of times and why can't I be asked if I would like a carwash? We as consumers have other things on our mind are just simply trying to get what needs to be done and forget.
No Recomendado
KYLE W., Express Service Advisor de St. Charles Hyundai respondió el 01/15/2018 12:18 PM

Thank you for the feedback. We will make sure to ask if you would like your car washed when your in for service. We apologize for the mix up about the door panel. We will be in contact soon to make sure that is taken care of for you. 

St Charles Hyundai Service, 

Kyle Woodworth 

Empleados con los que trabajó

DB
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Dennis B.
O Fallon, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dealership Service at a reasonable price
Thus far my dealer supplied service on my 2013 Hyundai has been very good, and the cost of the service has been reasonable In spite of the service coming from a dealership ( where service is usually much more expensive than local shops ). Also appreciate the clean up after the service was completed.
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/12/2018 01:50 PM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó

SM
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Suzanne M.
Saint Charles, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thorough & Honest Service
St. Charles Hyundai provides consistent and reliable service. The appointment and service process is very professional and pleasant. When servicing my vehicle, I can expect them to do the requested work and inform me of any additional items that need attention. They never pressure me into accepting any suggested services. This has been my experience for over 7 years with my Sonata.
Recomendado
Bob R. de St. Charles Hyundai respondió el 01/02/2018 05:46 AM

Thanks for your continued service with us ,you are very much appreciated to us ! we will continue this level of service forever !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó

LG
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Laura G.
Saint Charles, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
This team is just fantastic. Bob was very thorough as he helped us with the diagnostics and service for the car. The service this team provides is one of the reasons we keep returning to purchase our cars here.
Recomendado
Bob R. de St. Charles Hyundai respondió el 12/29/2017 08:09 AM

Thank you for the great review ,we will always work hard to provide you with the best service possible.we always appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó

CR
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Charles R.
O Fallon, MO
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
St. Charles Hyundai
Very helpful with their knowledge and ability to fill your needs with the right product according to your financial position.
Recomendado
Bob R. de St. Charles Hyundai respondió el 12/28/2017 12:10 PM

Thank you for your business and we are always here to help.we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó

CC
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Cheryl C.
Ballwin, MO
2013 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Client Service was Excellent
I had called another Hyundai dealer in the Ballwin area due to the emergency I was having and proximity to my location. They proved to be just as they were when I was looking to buy a car, which was not friendly nor service oriented.
I called St Charles Hyundai, as was treated wonderfully. They recognized the emergency and got me right in and had a car ready when I got there. The work was done quickly and precisely. This is why I chose to buy my car here and I will continue to come back.
Recomendado
Bob R. de St. Charles Hyundai respondió el 12/28/2017 05:07 AM

Thank you for the great positive review ! we will always work hard for you ,because your business is greatly appreciated.if there is anything i can do to make your next service visit a 5 star experience please let me know !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó

JM
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Judith M.
O Fallon, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance Reminders
The service tech took a look at my record when I came in and told me it had been seven years since I had the system flushed and anti-freeze replaced. Even though I don't have a lot of mileage on my car, it is pretty old so this reminder was very helpful. I appreciate any advice that will keep my vehicle running well.
Recomendado
Bob R. de St. Charles Hyundai respondió el 12/12/2017 02:22 PM

Thank you for the positive review! Your business is greatly appreciated, and we will continue to keep your vehicle in top shape and safe!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó

Cliente verificado
Florissant, MO
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
review
thank
Recomendado
Brad D. de St. Charles Hyundai respondió el 12/12/2017 02:38 PM

Thank you for the very positive survey. Be sure to let us know how we can make your next trip to our dealership a five star experience.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó

AW
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Autumn W.
Hazelwood, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Wonderful Service
Brad was wonderful as always
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 12/11/2017 03:19 PM

I'm happy to hear Brad is doing a great job for you. Thanks for the great survey.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó

Cliente verificado
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Blank
Blank
Recomendado
KYLE W., Express Service Advisor de St. Charles Hyundai respondió el 11/13/2017 12:32 PM

Thank you for the great survey! Your feedback is important and we will continue to make sure eveyone has a great experience coming here. 

St Charles Hyundai Service, 

Kyle Woodworth 

Empleados con los que trabajó

PT
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Patricia T.
Saint Charles, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good Service Department
Helpful, and timely
Recomendado
Bob R. de St. Charles Hyundai respondió el 11/06/2017 05:35 AM

Thanks again for your continued service ! it was our pleasure to make sure you were safe for your trip and the winter !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó

JB
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Jessica B.
Saint Charles, MO
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Really happy
I am really happy with the service I got at the Hyundai dealership. I went in knowing I was going to need several items and was surprised that the tire prices were lower than I planned.
Recomendado
Brad D. de St. Charles Hyundai respondió el 11/01/2017 05:45 AM

Thank you for the great five star survey on your recent visit to our dealership. We hope to see you soon!

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.