CB

CHERYL BUCK

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(934 reviews)
100

LS
gravatar
Lee S.
St. Augustine, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
n/a
A great service center.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/30/2017 06:09 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
 

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Saint Augustine, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
staff and service
good service but since my lease only gives me two oil changes ( I did not know until I signed ease agreement) I will go else where for that! All my other dealers offered free oil changes for lease term, to assure proper job?????Also was not told about 400.00 lease term trade in terms. also not told!!!!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/25/2017 10:21 AM


Thank you for sharing your service experience with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

CP
gravatar
Carla P.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oustanding Service Advisor
Our service advisor, Cheryl went above and beyond and provided exceptional customer service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/24/2017 11:56 AM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Ponte Vedra, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Excellent job.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/23/2017 06:35 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

DS
gravatar
Donald S.
Palm Coast, FL
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/18/2017
cliente verificadoCliente Verificado
Categoría: Service
Re-review of 10/14
3 cats and 5un satisfactory service = no more
No Recomendado
Empleados con los que trabajó

DS
gravatar
Donald S.
Palm Coast, FL
ReScore Reseña™
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/18/2017
cliente verificadoCliente Verificado
Categoría: Service
Re-review of 10/14
3 cats and 5un satisfactory service = no more
No Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/17/2017
Tipo de Servicio: Maintenance
Categoría: Service
service of october 2017
work was checked off as completed but I verified that it was never done
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/17/2017 01:58 PM

Thank you Mr. Sosnowski.
Please contact me if I may ever be of assistance.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

TW
gravatar
Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service and People
These guys do a great job in every aspect
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/17/2017 12:11 PM


 Thank you for your kind words and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly and Engaged
They hear you out and try to give you exactly what you need.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/17/2017 10:04 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Just normal
maybe
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/16/2017 06:40 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RK
gravatar
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mr
Always a pleasure
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/16/2017 06:37 AM


 Thank you for your continued loyalty to Hyundai of St Augustine and for taking the time to share your service experiences with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

MS
gravatar
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Made a service appointment with a call. Service department was ready when I arrived. Service was performed timely. I was apprised of the results of a multi-point inspection and the potential of all problem areas found. The price for my service was exactly what was quoted on my appointment phone call. Great customer service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/10/2017 05:51 AM


  Thank you for sharing your kind words with us and your continued loyalty to Genesis of St Augustine. Cheryl and our service team believe in providing the best customer service to all of our wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

TG
gravatar
Thomas G.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
This is an excellent Hyundai Dealership with an excellent service department.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/09/2017 05:37 AM


 We greatly appreciate you taking the time to share your kind words and your continued loyalty to Hyundai of St Augustine. We are truly blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

BJ
gravatar
Barre J.
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
5
Everybody that works there is top notch
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/06/2017 12:04 PM


 Thank you for sharing your kind words with us and it is so wonderful to have you a part of our Genesis of St Augustine Family.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Every Time
Quick, timely matter and very professional as always. They always get it right every time.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/06/2017 05:44 AM


 We thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Scheduled service
Professional fast service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/05/2017 02:29 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Palm Coast, FL
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
How it should be!
Friendly employees, convenient location, work performed timely & at a fair price!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/03/2017 01:00 PM

 
 Thank you for sharing your service experience with us and your loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

YD
gravatar
Yasier D.
St. Augustine, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
I have been visiting this dealer for 5 years and always have good service and good attitude.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/03/2017 05:37 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RO
gravatar
Randall O.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good
Good
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/02/2017 02:31 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

LL
gravatar
Leo L.
Atlantic Beach, FL
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service at a great price!
Got the service that was needed instead of extra services that were not and saved $170 - thanks to the service advisor!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/02/2017 11:11 AM


 We Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Why show my drivers license to get a tire repair??? What safeguards my information since they lost it to begin with?
This dealer does not offer the best prices nor the best service. Go to Daytona Hyundai instead. Worth the drive.
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/04/2017 01:02 PM


Our apologies for any inconvenience we may have caused you. This vehicle has never been in to our service facility and in order to add it, we do unfortunately need some information. Again, sorry that the information doesn't automatically transfer over from other dealerships. Cheryl, your service consultant will be following up with you and if I may be of further assistance please contact me directly at JoeKing@Hyundaiofstaugustine.org

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.