CA

Cheyanna Angevine

Service Advisor

Ken Garff Hyundai Surprise

Calificación General

4.9

(600 reviews)

78

Reseñas de Cheyanna Angevine

DR

Dan R.

Glendale, AZ

2019 Hyundai Tucson

10/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

7

Categoría: Service

Unfriendly ladies at vehicle check in

I was hoping with the new ownership things would have been smother and the service dept. a little friendlier.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/27/2021 10:29 AM

Hi Dan

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Surprise, AZ

2013 Hyundai Sonata

10/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

7

Categoría: Service

Service dept.

Very clean Service department and very friendly service staff.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/26/2021 09:26 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

CY

Cheryl Y.

Sun City West, AZ

2019 Hyundai Veloster

10/20/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Very quick with getting my Veloster running again

Went to leave for work and click click click, lights flashing but no start. I called Hyundai service department and they quickly diagnosed dead battery. They took care of everything from sending roadside assistance to jump start and eventually take it to the dealership to replace the battery. I called to see how long it would be before it was brought there and they said they were very busy could not say but would put my car on the service roster before it arrived, my car was in the service department less than an hour.
I picked her up and went to pay. No payment necessary with Hyundai's service warranty everything including roadside assistance was no charge for me. Thank you Ken Garff Hyundai for a great experience!

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/20/2021 01:58 PM

Hi Cheryl
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value you feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

SH

Sondra H.

Glendale, AZ

2011 Hyundai Sonata

10/15/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent Service

The engine on my 2011 Sonata recently blew out on the freeway. Everyone at Hyundai Surprise were very accommodating and got our car back relatively quickly. They were able to get us a rental car and it all worked out. Thank you again.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/18/2021 08:24 AM

Hi Sondra
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

AP

Allan P.

Litchfield Park, AZ

2020 Hyundai Santa Fe

10/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

very happy with the experience

Chayanna, is a great rep that listens to the customer

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/15/2021 09:02 AM

Hi Allan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

SS

Stephen S.

Scottsdale, AZ

2021 Hyundai Sonata

10/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Service Appointment

Ken Garff, originally Rodeo Hyundai is a fantastic dealership. From the sales team who sold me my vehicle to the service department that maintains it. The entire staff is respectful of your time and needs in regards to the car as well as the buying experience in general doing everything at their disposal to get you the vehicle you want and the lowest monthly payment possible.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/15/2021 08:08 AM

Hi Stephen
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RR

Rodney R.

Buckeye, AZ

2009 Hyundai Sonata

10/13/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Check engine light

Quick diagnosis and explanation of service required. Very helpful and always pleasant to talk to.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/14/2021 11:12 AM

Hi Rodney
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to see you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

MB

Michael B.

Sun City West, AZ

2017 Hyundai Sonata

10/12/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Oil change

The new owners seem to have the same quality of service and personnel as the last owners had. Will continue with my service of my car at Ken Garff Hyundai of Surprise.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/12/2021 09:04 AM

Hi Michael
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

LC

Lori C.

Surprise, AZ

2019 Hyundai Sonata

10/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service Department is Outstanding

Cheyanna in the service department is always top notch. She listens and has a plan on how to handle problems. She is definitely a great asset. Victor is also nice and easy to deal with. I won't go anywhere else. Thanks guys!

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/05/2021 03:26 PM

Hi Lori
Thank you so much for completing this survey. We appreciate you sharing the experience you had with Cheyanna and our team. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

MH

Mark H.

Avondale, AZ

2020 Hyundai Sonata

10/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Quick courteous service.

I was planning on a trip and I was able to get in for an oil change quickly the same day. They were efficient, on time and courteous.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/05/2021 03:18 PM

Hi Mark
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RP

Robert P.

Goodyear, AZ

2021 Hyundai Sonata Hev

10/01/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

good

work was done timely

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/04/2021 08:57 AM

Hi Robert
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again as well and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

JW

Janet W.

Buckeye, AZ

2015 Hyundai Genesis

10/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Very happy with service department and their quick turnaround

Appreciate service department quick turnaround

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/04/2021 08:48 AM

Hi Janet
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your loyalty. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

JH

John H.

Litchfield Park, AZ

2017 Hyundai Elantra

08/31/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

I will always use Rodeo Hyundai

Took the Elantra in for an oil change and a problem at idle occasionally. They drove the car over 100 miles, but could not reproduce it. I was told to bring it in immediately if it happens again. They performed my oil change and cleaned the car spotlessly. Rodeo Hyundai is the best dealership I have ever worked with. Thank you!

ALICE G. de Ken Garff Hyundai Surprise respondió el 09/03/2021 01:25 PM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

MB

Mark B.

Sun City West, AZ

2018 Hyundai Tucson

ReScore Reseña™

08/30/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

08/27/2021

Tipo de Servicio: Repair

8

Categoría: Service

Cheyanna Angevine

There were some issues with my last service visit at rodeo Hyundai, but Cheyanna Angevine provided the knowledge, experience and professionalism to work out the problem and plan for the solution. She gets 5 Stars.

Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 08/30/2021 07:57 AM

Hi Mark!
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

BL

Brandon L.

Surprise, AZ

2020 Hyundai Sonata

08/26/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great

Great service, good coffee

ALICE G. de Ken Garff Hyundai Surprise respondió el 08/27/2021 08:36 AM

Hi Brandon
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Sun City West, AZ

2012 Hyundai Sonata Hybrid

08/25/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Good Service

Easy to schedule, stick to the time/price quoted, comfortable waiting area, friendly and competent personnel. The complimentary car wash is a nice touch.

ALICE G. de Ken Garff Hyundai Surprise respondió el 08/25/2021 01:20 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Surprise, AZ

2015 Hyundai Sonata

08/25/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Job well done

The overall process from the time I scheduled my appointment- to the time I received my vehicle back was very easy. As a customer I like when a company I am spending money at, makes it easy for me to do business with them. The staff was knowledgeable, friendly, and professional. Also besides there being a lack of vehicles on the lot (which is not Hyundai’s fault), everything was very clean and presentable.

ALICE G. de Ken Garff Hyundai Surprise respondió el 08/25/2021 01:14 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RL

Ronnie L.

Buckeye, AZ

2020 Hyundai Kona

08/21/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

good

very good

ALICE G. de Ken Garff Hyundai Surprise respondió el 08/23/2021 10:17 AM

Hi Ronnie
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!` I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Surprise, AZ

2018 Hyundai Sonata

ReScore Reseña™

08/19/2021

Cliente Verificado

10

Categoría: Service

oil change

Prompt.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Buckeye, AZ

2020 Hyundai Veloster

08/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Fantastic!

This is the only dealer I will take my car too. My advisor keeps me informed and is so personable!

ALICE G. de Ken Garff Hyundai Surprise respondió el 08/20/2021 09:11 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

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