CA

Cheyanna Angevine

Service Advisor

Ken Garff Hyundai Surprise

Calificación General

4.9

(600 reviews)

78

Reseñas de Cheyanna Angevine

Cliente verificado

Peoria, AZ

2018 Hyundai Elantra

03/21/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Service

Cheyenne was efficient and personable. The guys in the garage did a great job, too.

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/22/2022 03:15 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

JS

John S.

Surprise, AZ

2021 Hyundai Palisade

03/21/2022

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

My service appointment, from scheduling to completion, was easy.

Communication is very important to me. Cheyenne took care of my transportation needs to and from home, and notified me when the work was completed. She was courteous and professional and thoroughly explained the work which was done.

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/22/2022 03:06 PM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers always get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RS

Richard S.

Surprise, AZ

2015 Hyundai Elantra

ReScore Reseña™

03/18/2022

Cliente Verificado

10

Categoría: Service

Oil change

Had my oil changed by them and was very happy

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RS

Richard S.

Surprise, AZ

2015 Hyundai Elantra

ReScore Reseña™

03/18/2022

Cliente Verificado

10

Categoría: Service

Oil change

Had my oil changed by them and was very happy

Reseña Original

03/18/2022

Tipo de Servicio: Maintenance

7

Categoría: Service

Oil change with appointment

Was not happy. Took them over 2 hours I waited for oil change even with an appointment. Use to not need an appointment just go there and it would be done in reasonable time while I waited. Also use to clean the car a lot better when given back to me. Seem to not be the same since was bought out.

Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 03/18/2022 03:31 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

TM

Thomas M.

Surprise, AZ

2021 Hyundai Palisade

ReScore Reseña™

03/23/2022

Cliente Verificado

10

Categoría: Service

I wish the service technicians were as good as the advisor

Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.

Reseña Original

03/16/2022

Tipo de Servicio: Repair

0

Categoría: Service

Service Technicians Break More Than They Fix!

I originally brought my vehicle in for warranty repair work, but the service technicians broke multiple items on the vehicle in the course of their "repair" and spread grease throughout the interior. A second visit to fix what the service technicians broke resulted in a 6 week rental vehicle and yet more damage that wasn't seen by anyone there. a THIRD visit to fix the new damage resulted in a 3/4" x 2" area of damage on my front passenger door, the paint is scraped entirely away down to bare metal. There is obviously no quality control or inspection process for vehicles when repairs are being done, and no care in workmanship.

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/16/2022 03:06 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

KM

Kelley M.

Surprise, AZ

2017 Hyundai Santa Fe Sport

03/13/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service

No issues

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/15/2022 07:40 AM

Hi Kelley
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RO

Randy O.

Goodyear, AZ

2015 Hyundai Santa Fe

03/12/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Always glad to go back

Great service. No messing around and they get right to it without adding extras. Give it a try.

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/12/2022 04:47 PM

Hi Randy
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Wickenburg, AZ

2018 Hyundai Tucson

03/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Hyundai Experience

Always a good experience. Nice staff and prompt service

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/11/2022 01:13 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

JG

Jay G.

Sun City West, AZ

2019 Hyundai Tucson

03/08/2022

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Fast, efficient and friendly

The work -- both routine and a special recall item -- were done more quickly than anticipated and from what I can tell, done with expertise. Even the complimentary car wash was done to perfection.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 03/09/2022 09:45 AM

Hi Jay

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

AA

Ayan A.

Tucson, AZ

2017 Hyundai Sonata

03/06/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

2017 Sonata Hyundai

Cheyanna not only was dealing with a frustrated customer engine failure...she continued being consistent stayed positive and submitted my car for the recall and gave me car loaner to use until my car was fixed.

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/07/2022 01:42 PM

Hi Ayan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

BB

Burke B.

Peoria, AZ

2019 Hyundai Tucson

03/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service Appt- 5 Stars for Ken Garf Hyundai!

Scheduling a Service Appt with our Advisor, Cheyanna was easy! While we waited for our vehicle to have an LOF and Tire Rotation, we helped ourselves to free coffee, tea, snacks, and popcorn! Our vehicle was delivered back to us in the promised time.. and was cleaner than when we dropped it off! We were very happy with how they took care of us and our vehicle!

ALICE G. de Ken Garff Hyundai Surprise respondió el 03/04/2022 02:35 PM

Hi Burke
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Goodyear, AZ

2013 Hyundai Santa Fe Sport

03/02/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great Service

i had very good service. It involved warranty work and I was without my car for a few weeks. I was given a loaner right away to use and they kept me posted on when all the parts would be in. Thank you

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 03/04/2022 07:40 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Goodyear, AZ

2017 Hyundai Sonata Hybrid

03/01/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Excellent quick service every time. Thank you!

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 03/04/2022 07:39 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Surprise, AZ

2021 Hyundai Palisade

02/24/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Scheduled my service online with ease. Quick and exceptional service. Would recommend

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 02/25/2022 08:56 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

CH

Cody H.

Buckeye, AZ

2018 Hyundai Tucson

02/24/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Great service , very quick and she was great and aswered all my questions

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 02/25/2022 08:55 AM

Hi Cody,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Surprise, AZ

2021 Hyundai Palisade

02/23/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Oil Change

They changed the oil. 10/10 would recommend. Zac

ALICE G. de Ken Garff Hyundai Surprise respondió el 02/23/2022 08:59 AM

Hi Steven
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RR

Rodney R.

Buckeye, AZ

2016 Hyundai Elantra

02/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Comprehensive care

Cheyanna and the team provided excellent care and help with our mechanical issues!
They communicated at each step in the process and our car is brand new again.

ALICE G. de Ken Garff Hyundai Surprise respondió el 02/23/2022 08:36 AM

Hi Rodney
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your business and look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Waddell, AZ

2017 Hyundai Elantra

02/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Oil change

No issues but wish the amenities were better.

ALICE G. de Ken Garff Hyundai Surprise respondió el 02/23/2022 08:32 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your business and look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

Cliente verificado

Waddell, AZ

2019 Hyundai Tucson

02/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great customer service

Great customer service, friendly staff, recommended service that I didn’t know I needed.

ALICE G. de Ken Garff Hyundai Surprise respondió el 02/23/2022 08:29 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your business and look forward to seeing you again and for he opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

RW

Richard W.

Prescott, AZ

2017 Hyundai Tucson

02/20/2022

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

good experience

The service dept did the best they could. They got me a rental car as I was 2 hours from home. They had an elusive problem with my car and did the best they could.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 02/21/2022 03:03 PM

Hi Richard,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

Cheyanna Angevine

Service Advisor

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