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SureCritic / Concesionario Hyundai / Clay Cooley Hyundai Of Rockwall / BRYAN ORTIZ
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BRYAN ORTIZ

Clay Cooley Hyundai Of Rockwall
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(1 review)
100

Reseñas de BRYAN ORTIZ

MC
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Mickie C.
Royse City, TX
2015 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Quick Response And A Manager Who Cares
I was contacted by the manager in response to my complaint about the wait time for an oil change. He took full responsibility for the issue and didn't try to pass it off with an excuse. I've worked with him at another dealership and he was just as helpful and caring at that dealership. Clay Cooley has made a great decision by bringing on Darold to manage the department!
Empleados con los que trabajó
BO
BRYAN ORTIZ
MC
gravatar
Mickie C.
Royse City, TX
2015 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Quick Response And A Manager Who Cares
I was contacted by the manager in response to my complaint about the wait time for an oil change. He took full responsibility for the issue and didn't try to pass it off with an excuse. I've worked with him at another dealership and he was just as helpful and caring at that dealership. Clay Cooley has made a great decision by bringing on Darold to manage the department!
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/25/2022
Tipo de Servicio: Repair
5
Categoría: Service
Time For Oil Change is Ridiculous
The only complaint that I have is how long I had to wait for my oil change to be completed. I had an appointment and based on my experience with other places changing the oil, I expected an hour max would be needed. Boy, was I wrong! At no time was I told it would take 3 hours to change the oil!
Darold L O. de Clay Cooley Hyundai Of Rockwall respondió el 03/25/2022 12:58 PM

Thank you for your time to let me know how your service went. I Would like to apologize for the time it took to perform the oil change on your 2015 Genesis, We value each and every customer and I would like to visit with you and find a way to make this right with you. If you could give me a call at 214-923-1028.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Hyundai
dohlemacher@comeseeclay.com
214-923-1028

Empleados con los que trabajó
BO
BRYAN ORTIZ
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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