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BRAD DEAN

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1492 reviews)
76

Reseñas de BRAD DEAN

DM
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Dennis M.
Saint Peters, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
St Charles Hyundai
They always treat me with great respect and explain everything that they did.
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/13/2018 03:01 PM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
DD
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David D.
Saint Charles, MO
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Survey Reqeust
Close to house and not Mungenast Hyundai.
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/12/2018 12:00 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
PA
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Peter A.
Saint Charles, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine PM
Went in for a routine Oil Change/Multi Point Inspection - the shop had a few delays but everything was taken care of without issue. Always appreciated!
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/12/2018 12:01 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Saint Peters, MO
2013 Hyundai Elantra Gt
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Needs some improvement
Appointments made online never seem to be transferred, even if I get a text confirmation. My engine is still making a lot of noise, even after I was told it had been resolved.
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 02/09/2018 01:46 PM

I apologize for the difficulty with the online scheduling system. We are checking for the breakdown to prevent this in the future. We definitely need to recheck the sounds your hearing from the engine. If your noticing the sound more on cold starts, it would be best to arrange to leave the car overnight so we can experience what your hearing. We will reach out to you to arrange an appointment to recheck the engine.

Thank You,

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
BD
BRAD DEAN
JM
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Jason M.
Saint Peters, MO
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Express Lube
I'm continually impressed by the professional employees working the service department. I arrived a few minutes before my appoint, they took my car in on time and I was in and out in 40 minutes. Nothing to complain about.

Have you considered giving customers a complimentary car wash? I know some other dealers do this when customers get their cars serviced at the dealer.
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 02/07/2018 01:41 PM

Thank you for the great survey and your feedback about your recent service visit. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JO
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Judith O.
Saint Peters, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Technician explained everything and was very knowledgeable. Work was done quickly.
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/06/2018 06:52 AM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
LS
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Linda S.
Saint Charles, MO
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast, clean
Everyone is very pleasant and helpful.
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/05/2018 01:13 PM

Thank you for the great five star survey on your recent service trip to our dealership.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
O Fallon, MO
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
good
Everyone is friendly , and ready to listen
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/03/2018 03:15 PM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FL
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Frederick L.
Saint Peters, MO
2013 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall service
Fast and friendly service!
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/03/2018 06:24 AM

Thank you for the great five star survey! Glad we could make your trip to our dealership as easy and professional as possible.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
MS
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Michael S.
O Fallon, MO
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prompt Courteous Service
I took my 2013 Sante Fe to St. Charles Hyundai for service and was greeted professionally and courteously. The service was completed quickly and the waiting area was comfortable and bright. Everyone I came into contact with were friendly and inquired if there was anything they could do to make my visit better.
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/03/2018 03:15 PM

Thank you for the great five star survey! Glad we could make your trip to our dealership as easy and professional as possible.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JK
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Joan K.
Saint Charles, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service.
I love the friendliness of the staff and the professionalism as well. They go over my receipt with me to show me everything that has been done and why. The waiting area is comfortable and very clean.
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/30/2018 02:17 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
SL
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Shiela L.
Saint Charles, MO
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
excellent service
They always do a great job in an expedient manner
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/30/2018 02:17 PM

Thank you for the very positive five star survey. Glad we can always keep your Hyundai running great!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
EY
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Edward Y.
Lake Saint Louis, MO
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
oil change
very easy to get an appointment, finished in less time then projected
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/30/2018 04:49 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
LM
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Lester M.
O'Fallon, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast and Friendly Service
Thanks to the team at St. Charles Hyundai for my best service experiences ever!
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/30/2018 04:48 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
DC
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Dennis C.
Saint Peters, MO
2014 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/27/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Happy customer
Brad Dean the service adviser does a great job of handling my needs. He is courteous, friendly and knowledgeable, I ask for him when I come into the service department. The young man (wish I new his name) who works at the parts department window is also very helpful. Staff members like these guys are an asset to your dealership.
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/30/2018 04:49 AM

Thank you for the great survey on your recent service trip to our dealership. Please let us know how we can make your next trip here a five star experience.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Dardenne Prairie, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service after the sale
Friendly reminders, service on time, make appointments online
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/30/2018 04:49 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Cliente verificado
Saint Peters, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
THE PLACE TO GO
I have been coming here for 4 years now. The service is always top-notch. I always seem to write the same review (which is good!), but one aspect I haven't mentioned before is their ability to handle volume. There is never a 'slow time' to bring your vehicle in, but they manage the work seamlessly. On this particular instance, they had me ready to roll in way less time than I was expecting.
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 01/26/2018 09:23 AM

Thank you for the amazing review! We work hard to earn our customers busness and its great to hear your experiences at our dealership were a success. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
BD
BRAD DEAN
TJ
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Tina J.
Wentzville, MO
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 01/26/2018 10:44 AM

Thanks for your feedback about your great experience at our service department. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
BD
BRAD DEAN
CH
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Charles H.
St. Peters, MO
2007 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome dealership. Never will go anywhere else
We have never been happier with our dealership and always recommend to anyone looking for not only the best vehicle to drive but also the best dealership to treat you with care and respect whe you spend major dollars on a product. We will always go back to Saint Charles Hyundai!!
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/26/2018 04:50 AM

Thank you for the great five star survey. We greatly appreciate all your continued business done with our dealership.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
EH
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Enrique H.
St. Peters, MO
2015 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai St charles
Hyundai St Charles service is fantastic.
The waiting room with FOX news on continuously is terrible. No choice in the matter. Captive audience!!!
That aside I would continue to buy from and have my Hyundai serviced there. .
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/26/2018 04:50 AM

Thank you for the perfect five star survey. We greatly appreciate your feedback and hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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