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BRAD DEAN

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1492 reviews)
76

Reseñas de BRAD DEAN

AE
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Adelaide E.
O Fallon, MO
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is excellent by everyone
Sales and service is very helpful
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/29/2018 09:13 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
CM
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Christopher M.
Saint Charles, MO
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
As stated, great service, would have liked some communication in regards to the color selected on the replacement trim.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/29/2018 09:13 AM

Thank you for the great survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
RW
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Richard W.
Wentzville, MO
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service department
Courteous and knowledgeable staff of service writers and service technicians, we have been dealing with this dealership nearly 20 years and owned 6 Hyundai vehicles. Recommend this dealership frequently to friends and family.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/29/2018 09:12 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
KB
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Kenneth B.
Saint Charles, MO
2018 Hyundai Santa Fe S
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service is normally great.... Not this time
see above
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/25/2018 01:19 PM

We do apologize for not getting a quote to you about the rear view mirror. We will for sure be in touch soon about the mirror and we did check on the mud guards we will be in touch very soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
EB
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Evelyn B.
Wright City, MO
2017 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Just say hello to the customer!
SAD!!!!!! HOW EASY IS IT TO SAY HI TO THE CUSTOMER! " STRIKE TWO"
No Recomendado
Brad D. de St. Charles Hyundai respondió el 05/25/2018 05:40 AM

we do apologize for any inconveniences you may have experienced at our dealership. We will be in contact for sure to resolve any issues. Thank you again!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
O Fallon, MO
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Met expectations
Work was completed on time and service communicated during the process. Met expectation again.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/24/2018 09:17 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
RS
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Ronald S.
Saint Louis, MO
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service Department!
They bend over backwards to do anything they can for you. It's always a pleasure to work with the Service Department. They are pleasant, thorough and helpful.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/24/2018 09:17 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Saint Peters, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Expertise and Convenience
This is my second Hyundai that I purchased from this dealership. I have always been treated well. I appreciate the Service Department's honesty. They are easy to deal with. The service department get's you in and out without any problem. Can't say enough good about my experience with this Service Department.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/24/2018 09:22 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
DH
DAN HANSEN
NL
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Nina L.
Saint Ann, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great place
I was told repairs would take 2 hours but only took a little over an hour. The servicemen always answer my questions.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/24/2018 09:22 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JARED HENNING
KB
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Kelly B.
Chesterfield, MO
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service as usual!
Fast and honest service! Everyone I have ever dealt with at this dealership is wonderful! Highly recommend.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/23/2018 04:56 AM

Thank you for the perfect five star survey on your recent visit to our dealership. Glad we can always make your time with us a five star experience.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JM
JOHN MEYER
CM
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Carol M.
Saint Charles, MO
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service
I always get good service. I'm told how long it will take, and it's always done in a bit less time than estimated. The work is complete and the waiting area is a pleasant place to read a good book, use computer, or watch tv.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/15/2018 01:35 PM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
MT
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Mark T.
Saint Peters, MO
2013 Hyundai Elantra Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
repair response
repair service was excellent.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/14/2018 06:46 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
HM
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Harlan M.
Saint Peters, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change experience
I appreciate that St. Charles Hyundai takes drive-ins for oil change services. At 7:15 in the morning, I was in in out in about 30 minutes. All of the service staff are friendly and great to work with.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/11/2018 02:23 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
KL
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Kenneth L.
Saint Louis, MO
2007 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
VERY INFORMATIVE AND TIMELY SERVICE.
EASE OF SERVICE AND ALWAYS KEEPING ME INFORMED ABOUT STATUS.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/07/2018 02:41 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
JARED HENNING
RH
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Rosanne H.
Saint Charles, MO
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
friendly people
quick and friendly
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/07/2018 07:22 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Cliente verificado
Cottleville, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Surprisingly quick
Not much to say other than the technicians were quick and everything done during my service was explained clearly.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/07/2018 05:48 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JH
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Jaimee H.
Saint Charles, MO
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/05/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Makes getting vehicle work pleasant
The employees are great, the waiting room is clean and comfortable and the coffee is good. Oh yes, any car work is done quickly and well.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/07/2018 07:22 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FP
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Fred P.
O Fallon, MO
2011 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Brad, Service person was polite, courteous, and informative all through the service of my vehicle.
Gave good explanation of service done at the completion of service. And, most important, it did not take a lot of time to get the job done. And the environs were neat and accommodating. I was completely satisfied.
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/02/2018 07:05 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
IF
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Ian F.
Saint Charles, MO
2017 Hyundai Ioniq Hybr
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fixed one thing, left with another problem
Went in for oil change and tire rotation and left with a loud buzzing from AC vents.
No Recomendado
Brad D. de St. Charles Hyundai respondió el 05/01/2018 01:53 PM

Thank you for taking the time to respond to our survey on your recent service with our dealership. We do apologize for the noise your hearing now we will be in contact very shortly to resolve the issue!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
GN
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Gerald N.
Weldon Spring, MO
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
x
x
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/01/2018 01:53 PM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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