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BRAD DEAN

St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1492 reviews)
76

Reseñas de BRAD DEAN

EC
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Edwin C.
Ballwin, MO
2018 Hyundai Santa Fe Sport
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nathen Nazari great, service sucked
Over all Happy but will go to DickDean for further service
No Recomendado
Brad D. de St. Charles Hyundai respondió el 08/02/2019 08:39 AM

We apologize for the very long wait time on your recent service with our dealership. We have made the improvements needed in our express bay to ensure this long of a wait time does not happen again. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
EP
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Evelyn P.
Saint Louis, MO
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer services
Customer services was Excellent
Recomendado
Brad D. de St. Charles Hyundai respondió el 08/02/2019 08:39 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
OK
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Olivia K.
Maryland Heights, MO
2016 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Far Too Long Service Times With No Communication
I called in to make an appointment and was told the appointment time would be noon. I arrive early, about 11:30, and asked if it was okay, I was told yes. Two hours later my vehicle is done, and it would have been longer had I not asked the service person to decline a car wash so I could get out of there as fast as possible (the service person I originally spoke with was on a lunch break at the time so I spoke with someone else). The entire reason why I came to Saint Charles Hyundai, which I fully explained to both the person who made the reservation for the oil change and in cabin air filter over the phone, was because the former Hyundai dealership I went to took way too long for oil changes, around 100 minutes. This was 120 minutes at your location. I have never wanted to leave a service center as quickly as I did. Yes the inside facilities were nicer than many other service centers but no one wants to wait two hours for an oil change and an in cabin air filter. Why would I want to come back here for regular maintenance if it's going to take this long, with an appointment? This wasn't horrible service, there was no service, no updates, no reason or call or information to the delay. If showing up early caused this then it seemed like I would have waited 90 minutes instead of 120 minutes, still not something I want to do. So please, I ask you, have faster service or tell your customers up front this will take a very long time, because when I asked about the timing for service two hours wasn't mentioned. I also made it very clear to Mister Bob that the prior Hyundai dealership never went over any charts/status of my vehicle in regards to the multi-point inspection, and this didn't happen at Saint Charles Hyundai either when I asked for it.
No Recomendado
Brad D. de St. Charles Hyundai respondió el 07/30/2019 05:31 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the very long wait and lack of estimated time for the service. We will be sure to correct these issues on any further service appointment. We hope to see you soon for your next routine service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
RS
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Richard S.
Saint Louis, MO
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance - Oil Change
Service was done in excellent time even though they were quite busy at the time.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/30/2019 05:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FG
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Frank G.
Saint Charles, MO
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service with a smile
Great service, very quick in and out, employees were very friendly and helpful
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/30/2019 05:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FP
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Fred P.
O Fallon, MO
2011 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Done good job!
Team was efficient and courteous. They completed State Inspection/Emissions in good time.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/30/2019 05:29 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
KH
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Kerri H.
Weldon Spring, MO
2013 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
Fast: friendly and thorough
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/30/2019 05:28 AM

Thank you for the survey on your recent service! We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Dardenne Prairie, MO
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service at Hyundi
Everyone is great.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/25/2019 12:23 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JS
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John S.
O Fallon, MO
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Had an ongoing problem with tail light directional signal burning out. Had to order parts for the repair and provided me with a car at no charge for 3 days. Always a pleasure to deal with Mr Dean.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/25/2019 12:23 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
ED
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Eric D.
Saint Louis, MO
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service, friendly, convenient.
See above.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/25/2019 12:22 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
MB
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Mary B.
Saint Charles, MO
2018 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary
Always get a friendly greeting on arrival. Service is prompt.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/25/2019 12:24 PM

Thank you for the survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
LB
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Lisa B.
O Fallon, MO
2017 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
You normally check wiper blades. You did not this time . It was raining that night and my passenger side was coming off. I know it’s not your fault I have just come to rely on your attention to details. I will have to have Dobbs replace them for me as you are not located close enough for a drop by visit.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/24/2019 05:52 AM

Thank you for the survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
JN
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Jillanne N.
O'Fallon, MO
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Visit
Brad in the Service Department was great!
Will Less, my salesman saw me in the waiting room, greeted me and made sure everything went smoothly. Will was great too!
Thank you so much for a great experience!
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/18/2019 02:43 PM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
KO
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Kevin O.
Wentzville, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service from oil change, tire rotation and emission inspection
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
MA
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Marty A.
O'Fallon, MO
2013 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
st, charles hyundai, is a great place to get your vehicle serviced, and they treat you with the greatest respect , and dignity, st, charles hyundai is # 1.
I am always satisfied with the great and friendly service that every one provides us for our 2013 Hyundai accent, thank you very much for the outstanding service, and courtesy.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
MS
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Matthew S.
Saint Louis, MO
2017 Hyundai Accent
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Maybe ok?
Seems like a solid car and good service so far, mostly. We'll see how it turns out.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/19/2019 06:33 AM

Thank you for the survey on your recent service with our dealership. We do only recommend parts that are needed for safety concerns or to pass inspections. We hope to see you soon for your next service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
FE
FRANK ELLIS
KB
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Katherine B.
O'Fallon, MO
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service and work — as always!!
... and that’s why I keep coming back. I’m on my 4th Hyundai from St. Charles and have always gotten excellent service!
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Saint Louis, MO
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
1st of many visits
This was my first visit after buying my car from the St Charles Hyundai dealership. I already had known they have a great reputation of treating everyone equally and not trying to act as if some women don’t know about cars. This service visit was great and they were friendly and walked me through the report and work without making me feel dumb. I love the staff there and they set themselves apart from the other dealerships in the area.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/11/2019 09:25 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Lake Saint Louis, MO
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change.
In and out with no appointment.
No Recomendado
Brad D. de St. Charles Hyundai respondió el 07/11/2019 09:25 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Cliente verificado
Lake Saint Louis, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/08/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Very good service, but did take longer than expected.
Recomendado
Brad D. de St. Charles Hyundai respondió el 07/09/2019 06:00 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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