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SureCritic / Concesionario Hyundai / Hyundai of Wesley Chapel / ARTHUR J WILSON
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ARTHUR J WILSON

Hyundai of Wesley Chapel
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(143 reviews)
86

Reseñas de ARTHUR J WILSON

ED
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Ernesto D.
Wesley Chapel, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Knowing that my vehicles are getting the service and/or the repair needed.
My Elantra was having some misfiring issues, cylinders problems over a period of 2-3 weeks, finally my service advisor AJ , took matters on his on hands, took ownership of this situation and assured me they’ll get to the bottom of the problem.
They did, finally I have my car back 100%.
Good job all.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/24/2021 05:32 AM

Thank you so much for the 5 Star Review Ernesto! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
Cliente verificado
Tampa, FL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Check up
I have brought my vehicle to this location from the start and have had no issues. Thank you!!
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/23/2021 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
FS
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Frances S.
Zephyrhills, FL
2021 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personnel is always so knowledgeable .
I always feel comfortable in the fact that Hyundai will always take care of the problem in a courteous and timely manner. Especially AJ in the service deptmartment who answered all of my questions and did everything to accommodate me.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/23/2021 06:12 AM

Thank you so much for the 5 Star Review Frances! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
JZ
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Jodi Z.
Zephyrhills, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good customer service
Great costumer service, work done quickly, not a lot of recommendations for additional work!
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/23/2021 06:01 AM

Thank you so much for the 5 Star Review Jodi! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
MP
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Matthew P.
Zephyrhills, FL
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Perfect Service
I feel I was treated with respect an importance throughout the entire visit AJ was my service rep he handled the situation quickly and perfectly I'm very thankful I went to Hyundai
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/23/2021 05:52 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
SV
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Stephanie V.
Land O Lakes, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
I’m good hands no matter Sales or Service!
This location has a fabulous stash! I’ve purchased many cars here for my large family since 2012. In 2018 my daughter slipped and rolled her Santa Fe six times in an accident. She came out with one scratch on her shoulder. I will forever be loyal to this brand, For their safety features alone! I also enjoy, that my time is valuable and respected when I bring my car in for service. No need to go anywhere else.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/19/2021 10:38 AM

Thank you so much for the 5 Star Review Stephanie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
BM
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Brooke M.
Tampa, FL
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Always great service when I need anything!
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/19/2021 05:53 AM

Thank you so much for the 5 Star Review Brooke! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
MP
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Mary P.
Zephyrhills, FL
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everyone there are extremely nice and friendly. That means a lot to me.
Hyundai of Wesley Chapel is easily accessible and check in is fast and easy. Every one is knowledgeable about the service being done on my car. The waiting area is very clean and pleasant.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/16/2021 05:48 AM

Thank you so much for the 5 Star Review Mary! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Empleados con los que trabajó
AW
ARTHUR J WILSON
LH
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Laura H.
Tampa, FL
2008 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good work.
Good work. Appointment on time.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/12/2021 11:36 AM

Thank you so much for the 5 Star Review Laura! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
Cliente verificado
Lutz, FL
2011 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people
The service advisor was excellent,AJ made the difference for me
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/11/2021 06:06 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
Cliente verificado
Zephyrhills, FL
2015 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Overall good customer experience.
Staff are very friendly and attentive to the needs of their customers.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 06/04/2021 06:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
SV
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Salvatore V.
San Antonio, FL
2020 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/22/2021
cliente verificadoCliente Verificado
Categoría: Service
Service Work
The Service writer { A.J.) did his best as to explain the problem we were having with our vehicle. Service Tech went thru the operation of the memory system with me also explaining that the computer did not show any problems. Service Tech assured me that any continuation of the problem would be addressed with the service department as it seemed the be a drivability situation. They made the situation acceptable to me.
Recomendado
Empleados con los que trabajó
AW
ARTHUR J WILSON
SV
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Salvatore V.
San Antonio, FL
2020 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/22/2021
cliente verificadoCliente Verificado
Categoría: Service
Service Work
The Service writer { A.J.) did his best as to explain the problem we were having with our vehicle. Service Tech went thru the operation of the memory system with me also explaining that the computer did not show any problems. Service Tech assured me that any continuation of the problem would be addressed with the service department as it seemed the be a drivability situation. They made the situation acceptable to me.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/20/2021
Tipo de Servicio: Repair
Categoría: Service
Service Work
Problem was not duplicated by service dept. Was told computer could not find any problem.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/21/2021 05:51 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
CC
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Candie C.
Spring Hill, FL
2019 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Superb service
They always do a good job and know exactly what needs to be done each time you go in. Exceptional service!
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/14/2021 05:45 AM

Thank you so much for the 5 Star Review Candie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
Cliente verificado
Zephyrhills, FL
2015 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Always professional atmosphere.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/14/2021 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2021
cliente verificadoCliente Verificado
Categoría: Service
Service on my vehicle
Everything went well. I didn’t have any issues. Service rep was very nice.
Recomendado
Empleados con los que trabajó
AW
ARTHUR J WILSON
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2021
cliente verificadoCliente Verificado
Categoría: Service
Service on my vehicle
Everything went well. I didn’t have any issues. Service rep was very nice.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/11/2021
Tipo de Servicio: Maintenance
Categoría: Service
Everything went good
Everything went good
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/12/2021 05:29 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
MS
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Mary S.
Land O Lakes, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Window regulator replacement
My 2016 Tucson required replacements of the window motors for driver and passenger windows on March 18, 2021. The charges were under warranty. On April 24th, the driver’s window would not close and required a replacement of the window regulator. The car was 3 days out of warranty, however, the service team waived the price, thus saving me over $400. Good customer satisfaction.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 05/04/2021 06:16 AM

Thank you so much for the 5 Star Review Mary! I am sorry to hear about the spots that appeared on your driver's seat. Please feel free to bring your vehicle back in so we can clean that area for you. We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
JS
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John S.
San Antonio, FL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/27/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
n/a
no comment
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 04/28/2021 12:34 PM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey. I apologize that the service interval and sticker was not changed at your last appointment.  If you happen to live nearby,  please feel free to come in and we can take care of that for you.  At the very least, I can mail you a new service reminder sticker if you would like.  We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
Cliente verificado
Lakeland, FL
2020 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Communication is Lacking
Need to let customers know of changes in Hyundai’s policies.
Recomendado
PAIGE P. de Hyundai of Wesley Chapel respondió el 04/22/2021 06:30 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó
AW
ARTHUR J WILSON
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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