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SureCritic / Concesionario Hyundai / Huffines Hyundai Plano / ALFRED L CAVERL
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ALFRED L CAVERL

Huffines Hyundai Plano
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(15 reviews)
51

Reseñas de ALFRED L CAVERL

Cliente verificado
Dallas, TX
2014 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
Huffines Hyundai
Huffines got my car in the shop quickly and it was returned at a reasonable time after! Had a great experience and will definitely be back
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 04/09/2022 11:43 AM

Thank you for your feedback. I left a voicemail for you. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
AV
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Ashly V.
Allen, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Excellent service
Service was excellent and quick.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/22/2022 07:34 AM

Ashly, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
KM
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Kenneth M.
Henderson, NV
2021 Hyundai Sonata Hev
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
Repair Estimate
Needed a repair estimate for State Farm Plus 7500 mile service.
I bought the Sonata in Henderson Nevada, paid for Severe Usage Service.
Henderson Hyundai Superstore required scheduled maintenance 3,750 engine oil and filter because of the Severe Usage area.
I was charged $78.68 for the 7,500 mile which I Paid for when then Sonata was bought ???
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/18/2022 01:46 PM

Ken, I left a voicemail and want to visit with you about your service. 
Craig Ellis Service Manager 972-202-2168

Empleados con los que trabajó
AC
ALFRED L CAVERL
CM
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Carlos M.
Carrollton, TX
2019 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Good service good people
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 02/04/2022 05:52 AM

Carlos, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Arlington, TX
2018 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly follow up
Had a follow up call with the service manager and he resolved all my issues and and concerns!
Empleados con los que trabajó
AC
ALFRED L CAVERL
MR
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Martha R.
Mc Kinney, TX
2021 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Got the job done
No complaints. Problem was fixed and estimated completion time was correct. Was able to get an appt the same week.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/12/2022 11:12 AM

Martha, I left a voicemail please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168

Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Arlington, TX
2018 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly follow up
Had a follow up call with the service manager and he resolved all my issues and and concerns!
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/11/2022
Tipo de Servicio: Maintenance
5
Categoría: Service
New tires
Prices in person were significantly higher than their website.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/11/2022 02:56 PM

Thank you for your feedback and taking my call. I have the notes in the system. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Carrollton, TX
2020 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service department manager
Got call today from Craig ( service manager) .Unfortunately I had a unpleasant experience from service department last week and couple month ago. Craig call me today and try to find out what happen and how can they make sure it won’t happen again. Craig was very professional and courteous and willing to listen. Thank you very much again for your phone call and that means a lot to me.
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Carrollton, TX
2020 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service department manager
Got call today from Craig ( service manager) .Unfortunately I had a unpleasant experience from service department last week and couple month ago. Craig call me today and try to find out what happen and how can they make sure it won’t happen again. Craig was very professional and courteous and willing to listen. Thank you very much again for your phone call and that means a lot to me.
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/09/2022
Tipo de Servicio: Repair
0
Categoría: Service
Poor service department
Couldn’t get loaner nor shuttle service!
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 01/10/2022 01:10 PM

Thanks for taking my call. We will look forward to servicing you. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
CM
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Clifton M.
Dallas, TX
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service.
The Technician was great. Keep me posted on the details.
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/27/2021 12:12 PM

Clifton, thank you for your feedback. We look forward to serving you in the future. 

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Little Elm, TX
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Highly recommend
Scheduling routine service with Huffines Hyundia Plano was efficient and simple. One phone call, one person and I had my day/time. Once there, I was able to sign up for a ride share service, organized by the kind person at the front desk at no cost to me. When it was time to pick up my car, I called the service department as told and at just the right time, I was picked up by the ride share service and on the way back to the dealership. My car was ready and I was on my way home. Great job Huffines! Another reason I love my Hyundia Palisade
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/22/2021 06:23 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Dallas, TX
2010 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Excellent service
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 12/17/2021 01:27 PM

Rolando, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
BG
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Beverly G.
Plano, TX
2008 Hyundai Veracruz
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/04/2021
Tipo de Servicio: Repair
10
Categoría: Service
IMMEDIATE response to problem
Brandon contacted me immediately after receiving my unhappy review of the service work done. He was concerned about the issues I had had. Brandon wanted t be sure everything is being corrected. He has gone over and above the necessary to be sure I am pleased with Huffine's. He addressed each issue and is is making sure all is being properly done. I am very happy with the immediate response he gave this problem and serves well with Huffine's. Brandon is definitely an asset for the company.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 11/04/2021 02:59 PM

Thank you so much for taking the time to speak with me. We look forward to seeing you next week. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Dallas, TX
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Customer
Service is always great
CRAIG E., SERVICE MANAGER de Huffines Hyundai Plano respondió el 11/03/2021 12:47 PM

Thank you for your feed back! We value your business and look forward to serving  you again in the future!

Craig Ellis Service Manager 972-202-2168
Empleados con los que trabajó
AC
ALFRED L CAVERL
Cliente verificado
Plano, TX
2017 Hyundai Sonata Hybrid
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/25/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Wiring damaged by rodents
The repair was not completed when the car was returned to me. Missed damaged wire to parking light. A rodent nest was left under the hood making it inviting for the rodent(s) to return. Ordinary electrical repair tape was used for repair instead of rodent repellant tape.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/26/2021 09:40 AM

We are extremely sorry for the miscommunication internally. We really appreciate your business and hope we can take care of you in the future. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
AC
ALFRED L CAVERL
DA
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Dawit A.
Wylie, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing Customer Service
The personnel from the front desk all the way to the general manager talked to me professionally and gave me the best service ever. Everyone knows what he/she is doing. I want to say thank you especially to the general manager.
BRANDON H., Service Director de Huffines Hyundai Plano respondió el 10/02/2021 08:19 AM

It goes without saying how much we appreciate you taking the time to share these comments. Thank you again and have a great weekend. 

Brandon Henson Service Director 972-867-5000
Empleados con los que trabajó
AC
ALFRED L CAVERL
CL
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Cruz L.
Plano, TX
2016 Hyundai Accent
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Terrible experience
Waited for a communicatio on the status of my vehicle for almost 5 days.
After calling every day with no avail, finally a manager responded.
MATTHEW L. de Huffines Hyundai Plano respondió el 09/17/2021 09:38 AM

flagged survey for removal since customer has not paid bill or picked vehicle up.

BRANDON H., Service Director de Huffines Hyundai Plano respondió el 09/29/2021 03:40 PM

I am very sorry to hear about the lack of communication and it is 100% unacceptable. Please let me know when you have some time for us to have a conversation about this. 

Empleados con los que trabajó
AC
ALFRED L CAVERL
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