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ABDELKARIM LADJ

Service Advisor
Lakeland Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(17 reviews)
66

Reseñas de ABDELKARIM LADJ

TC
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Tamara C.
Haines City, FL
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Problem resolved
After speaking with Jessica regarding issues I had, I am very satisfied with her response and explanation, will definitely reach out if any issues occur.
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
TB
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Tomas B.
Brandon, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service department was great.
The service department and our service advisor Abdelkarim Ladj did a great job.
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
HG
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Herbin G.
Plant City, FL
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Hyundai service
Great quality fast service
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
TC
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Tamara C.
Haines City, FL
2021 Hyundai Palisade
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Problem resolved
After speaking with Jessica regarding issues I had, I am very satisfied with her response and explanation, will definitely reach out if any issues occur.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/28/2022
Tipo de Servicio: Repair
7
Categoría: Service
Needs improvement on
Have had my vehicle over there 3 times and 2 out of the 3 times I have had to have it back over there to fix issues that they made. The first issue was very acceptable because they came to me to fix the issue that they made. The 2nd visit was exceptional. This last visit, somehow my windshield wiper was bent and wiping well off the side of the car, causing scuff marks. called multiple times and tried to leave messages, but each time Jessicas voicemail was full. Finally spoke with Anthony twice and requested they come to me to fix the issue they caused, because it it nothing less than a 45 min drive one way and thats in good traffic. He informed me they did not have valet and I would have to return there, which we did Friday evening and he did fix the issue in 5 minutes. However this is a great inconvenience since this is something they caused somehow while doing my oil change and checking for routine visit. I the customer should NOT have to take time out of my day after we have already used 4 1/2 hours on the first time, which is half a day. 45 min each way and was there for 2 1/2 hours while they did the oil change and whatever else needed checking. Really wish they would offer a mobile for these things. Hopefully one day Hyundia will be on the same page as other dealers and offer mobile service. However this second visit should never have had to happen, as this occurred while in service and I feel they could have made an attempt to come to me to fix since they caused the issue
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/29/2022 06:02 PM

I would like to apologize for your recent service experience and will be reaching soon 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
KB
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Kellee B.
Zephyrhills, FL
2021 Hyundai Elantra
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Oil change
The things that are included in the service are beyond the expectations however waiting area was mediocre.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/22/2022 02:41 PM

Thank you for speaking with me and if you need anything else please let me know. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
HV
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Hector V.
Haines City, FL
2022 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Tucson service
Great service
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
KB
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Karen B.
Plant City, FL
2021 Hyundai Santa Fe
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/11/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
Poor Service
I had one appointment arrived at the service department on time and they told me it would be over four hours so I went and met another appointment came back to the service department and it was still was four hours so I was dropped off but it should not take four hours to do a maintenance check
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 03/11/2022 03:22 PM

Thank you for completing a review and we will be reaching out soon for resolution 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
AR
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Adiel R.
Lakeland, FL
2017 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/15/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Hyundai experience
Better than expected
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
Cliente verificado
Lakeland, FL
2018 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Service was excellent
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
Cliente verificado
Lakeland, FL
2018 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Service was excellent
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/14/2022
Tipo de Servicio: Maintenance
5
Categoría: Service
Slow service
Slow service
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 02/15/2022 02:59 PM

Thank you for speaking with Karim and if you need anything else do not hesitate we are here to help

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
LJ
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Lyman J.
Plant City, FL
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Only positive experiences with Lakeland Hyundai.
I have done business with many car dealers, both good and bad.

Lakeland Hyundai has made me feel like a valued customer across all departments since my first contact about 18 months ago.

By far, the best dealership experience I have had.
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
AB
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Andrea B.
Lakeland, FL
2015 Hyundai Sonata Hybrid
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service!!!
I was amazed by the immediate follow up call following the concerns I had about my last service visit. From the beginning of the call Jessica was wonderfully understanding. She had my car picked up and rechecked to put my mind at ease. The person Sammi that picked up and returned my vehicle was also very very kind and went over everything with me when the vehicle was returned. It was an overall outstanding experience. Quality customer service is extremely important and I received that and then some today. Thank you so much.
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
AB
gravatar
Andrea B.
Lakeland, FL
2015 Hyundai Sonata Hybrid
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service!!!
I was amazed by the immediate follow up call following the concerns I had about my last service visit. From the beginning of the call Jessica was wonderfully understanding. She had my car picked up and rechecked to put my mind at ease. The person Sammi that picked up and returned my vehicle was also very very kind and went over everything with me when the vehicle was returned. It was an overall outstanding experience. Quality customer service is extremely important and I received that and then some today. Thank you so much.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/03/2022
Tipo de Servicio: Repair
5
Categoría: Service
Just ok
Staff was nice. No date of return for service. Tire pressure low. Were my tires really rotated and checked? What else was forgotten?
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 02/04/2022 02:48 PM

thank you for taking the time to speak with me and if you need anything please do not hesitate we are here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
Cliente verificado
Lakeland, FL
2017 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Good service
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
JH
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John H.
Lakeland, FL
2021 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
COVID AND LACK OF STAFFING
I received a call from Jessica, the Service Manager, and I was extremely satisfied with the outcome of our conversation. I know the pandemic has made doing business harder for many people and I was reassured of better communication of delays in future. I have always been very happy with the service in the past and I'm looking forward to continuing this relationship in the future. Thank you for caring!
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
JH
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John H.
Lakeland, FL
2021 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2022
cliente verificadoCliente Verificado
10
Categoría: Service
COVID AND LACK OF STAFFING
I received a call from Jessica, the Service Manager, and I was extremely satisfied with the outcome of our conversation. I know the pandemic has made doing business harder for many people and I was reassured of better communication of delays in future. I have always been very happy with the service in the past and I'm looking forward to continuing this relationship in the future. Thank you for caring!
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/31/2022
Tipo de Servicio: Maintenance
5
Categoría: Service
COVID AND LACK OF STAFFING
The routine maintenance took a very long time because of being short staffed. Had we known we would have been better prepared to wait 2.5 hours for an oil change.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/31/2022 01:38 PM

thank you for speaking with me and if you need anything do not hesitate. i am here to help. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
TB
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Terrence B.
Lakeland, FL
2015 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recomendado
Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/22/2022
Tipo de Servicio: Maintenance
10
Categoría: Service
Customer Service History of service for our first 2009 Genesis and our current 2015 Genesis
We have owned 2 Genesis's that were both purchased and serviced solely at Lakeland Hyundai Genesis. The 2015 Genesis was and still is an excellent vehicle. We will go to Lakeland Genesis when we are looking to replace the 2015 Genesis.
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 02/01/2022 12:50 PM

thank you for speaking with me and have a great day 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
OP
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Otavio P.
Plant City, FL
2017 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Quick turnaround
Jessica called me back and already scheduled a time to review the car! She was very polite and super professional.
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
OP
gravatar
Otavio P.
Plant City, FL
2017 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Quick turnaround
Jessica called me back and already scheduled a time to review the car! She was very polite and super professional.
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/19/2022
Tipo de Servicio: Repair
5
Categoría: Service
Overall good service
Very polite employees,but car returned with some extra noise after the recall
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/21/2022 05:48 AM

I would like to personally apologize for the condition in which the car was returned please allow us the opportunity to resolve your concerns. I will be reaching out to speak with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
Cliente verificado
Lakeland, FL
2017 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Good service
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/10/2022
Tipo de Servicio: Repair
5
Categoría: Service
Ok
Nothing to say
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 01/10/2022 11:03 AM

I apoligize for you service experiences. I would like to help assit in resolving any concerns you may have and will be reaching out 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager de Lakeland Hyundai respondió el 02/02/2022 09:57 AM

Thank you for working with Anthony and if there is anything more we can assist with please let us know  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Empleados con los que trabajó
AL
ABDELKARIM LADJ
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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