Arrived for a SMOG check, chatted with the family, within 15 minutes, ready to pay and depart! The f
riendly family service is the ideal way to obtain more customers! AND KEEP THE ONES THEY HAVE!
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This is the second time I've taken a vehicle into best way. They're fast, efficient, and excellent cu
stomer service. Communication is on point.
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Fixed head gasket . Wasn’t expecting parts needed to take awhile older vehicles parts may take awhile to arrive but got the work done and car is running fine
Equinox 2008 shop fixed blown head gasket . Staff was helpful at understanding the problem , calling
me on updates .
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I left a less-than-stellar review last week after having a small miscommunication with Terry about th
e work that I wanted done. The short story of the miscommunication is that on the nighttime key-drop form I requested a couple of extra services (oil change, etc) in addition to the battery issue I described when I initially scheduled the appointment a week prior. These additional requests weren't noticed, so only the battery work was completed. Terry called me literally within minutes of my review being submitted, apologized for the miscommunication, and explained how he happened to have missed my requests on the key-drop form. He asked what he could do to make things right, and he was able to get me back in at my earliest availability to finish up the other services.
In retrospect, the miscommunication was equally on my end, and I should have noticed the discrepancy as well. I regret not calling him to discuss the issue (instead of leaving a review), as I'm sure he would have been equally accommodating to make things right. Terry is a trustworthy, stand-up guy and I'm happy to have him providing his services in the neighborhood.
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5 stars for honesty, for pricing, for dependability, for excellent customer service.
i have been a customer for almost 30 years. They ARE the best locally in their business. 5 stars in
all catagories. They have always given me a heads up on present and potential future maintenance needs to keep me safe on the road, which I deeply appreciate. Toyota Prius
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