Always professional and thorough; but also kind and accommodating, Drew Sanders and his team have tak
en excellent care of my 10 year old Audi: my “baby” and the car I hope to drive forever. I feel confident when I leave Avant Werks that my car is safe to drive and I won’t have any unpleasant, unexpected mechanical problems. Can’t have better peace of mind than that!
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My engine was overheating. They determined my engine fan was broken and repaired it in time for me to
drive it to work the next day. It was repaired well like usual.
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I have been taking my Mercedes here for about 3 years and have received excellent service. They are k
nowledgeable and good about prioritizing repairs for me.
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My car needed a long (120,000 mile) servicing, and I was confident from past experience that Mark wou
ld do just that and be accountable in writing. Plus, there wasn't any surprise added things, like my concern about my steering wheel being a little wonky. It wasn't, but Mark could have done some fake "work" on it and charged me for it. He simply tested my steering wheel and said it was fine and needed nothing, to my great relief.
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From the moment we arrived, every employee treated us with compassion, patience, and genuine care. Th
e level of customer service we experienced went far beyond our expectations. The communication throughout the repair process was thorough, clear, and effective, ensuring that we understood every step along the way.
I must admit that I was extremely worried about what the repairs might cost and the uncertainty of the situation. The unknown can be overwhelming, but Ms. Elizabeth and the team at Julia's Shop provided my family and me with peace of mind during a very stressful time. They took the time to answer our questions, address our concerns, and make us feel valued as customers.
What stood out most was how personal the experience felt. It didn't feel like we were just another customer walking through the door. We felt welcomed, respected, and cared for. The atmosphere felt like home, and the kindness shown by every staff member was truly remarkable.
Because of this experience, I can confidently say that I will no longer take my vehicle anywhere else for service. Julia's Shop has earned my trust and loyalty through their professionalism, compassion, and exceptional customer care.
Please extend my heartfelt thanks to the entire team. Their dedication and commitment to serving customers made a lasting impact on my family, and we are incredibly grateful.
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The owners and employees are top quality! They are experienced, knowledgeable, and honest, always
taking the time to explain options if repairs or upgrades are needed. Have been trusting them for 14 years.
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I highly recommend Intershop.
Mauricio and team are great.
They have helped me keep my 1986 Alfa Ro
meo in good running form.
Professional, honest and highly skilled.
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I frequently rely on Automotive Express and their body shop services. They consistently deliver frien
dly, honest, and punctual service. Moreover, their pricing is consistently fair. When it comes to automotive needs in Brooklyn, they are undoubtedly the top choice. I highly recommend their services. Gustavo Woltmann
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