I've now had Shadow Lake Collision work on my vehicle twice (first time was hail damage and second ti
me was replacement of some body panels and components). Both experiences were incredibly smooth and painless for me. From the initial estimate of work, through the insurance claim process, up to the day I picked it up, they handled everything professionally. I received periodic e-mail notifications and phone calls to keep me current on the progress, and they handed the keys back to me with my vehicle looking as good as it did the day I bought it. I can't say enough great things about this company or the people who work there. Extremely friendly and courteous staff of folks who are really great at their respective roles. Thank you!
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These people were so kind so accommodating and so professional. I would recommend them to anyone any
day anytime. I've never experienced customer service as good as I've had at Old Dominion.
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Very nice, helpful, and professional. While they could not resolve the issues with my car I will stil
l return to them for other minor issues that I may have with my car.
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