I had a long scratch from a tree branch on the side of my 2 y.o. Tundra. They assessed it one day, b
uffed it out the next day, spending nearly an hour of their time, and did not charge for it! Outstanding customer service.
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12 N Plains Industrial Rd
Wallingford, CT 06492-2333
4.9
(865 Reseñas)
DB
Intensive jeep repairs
We had purchased a used car and replacement engine with intention to DIY it, but time and skill was n
ot available so we brought it to plaza. Service advisor Tim was very communicative throughout the process, giving us multiple options and costs each step of the way. He took the time to explain the what and why about everything. Then after replacing our engine for us, we had issues with it unrelated to their work, again Tim gave us the run down and his recommendations. Then one more time we had issues related to the original issue, again Tim got us in the same day we called him, giving us the run down again. Tim and the whole team at plaza made sure to take the time to genuinely listen to our concerns and issues. A big thing I had noticed was that my wife was the one to drop off the car the final time, they took her and what she said seriously. I will be bringing any vehicle we have to the team at plaza and recommend others to as well.
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I took my car in for repair and it was ready in less than a week. Pretty great guys. I went to pick i
t up and got there like 2 mins after they had closed the office and they were on their cars ready to go home. They saw me and asked me if I needed anything and told them that I was there to pick up my car and they told not to worry about it. They opened up their office and went to get up my car. While this was happening the rest of the crew were still on the parking lot waiting. Outstanding service, thank you!!
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I'm so glad I brought my vehicle to Fradella's when it started giving me problems. The staff was frie
ndly and professional. They were able to fix my vehicle and get me back on the road in just two days. My truck is running great and they even washed it for me. ?
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