This auto service is the best garage in Rockville. They are honest, easy to check-in and out. The pri
ce is reasonable and last but not least, they won’t overcharge me with the minor repairs. Highly recommended. Thank you
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I did a random Google search and choosed them for MD state inspection.
The services was so professio
nal. I fell in love with the services of Libbi. Her customers service is outstanding.
They showed everything in A/V, gave me the state of my car in the next 5 years and made optional recommendations.
I passed without fixing anything.
It was a great experience and I will go there over and over again.
5 stars for you. A.A.
THANK YOU FOR THE GREAT EXPERIENCE.
THANK U GINNETE FOR THE FOLLOW UP.
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There are no words that could express not only my disbelief but my total disappointment in this estab
lishment. DO NOT EVER bring your vehicle to this place. After wanting to charge me $3500 for a a/c hose replacement, I told them I didn't want them to perform the service and would be picking my car up. The service writer told there would be a $169 service charge. When I got to the dealership the service writer was not there, no ticket was available, and no one else could release my car. I asked to dpeak with the manager, and was told the manager had quit and they had no manager at this time. After an hour wait, and unmet request, the service writer returned, and said, "I should have told him what time I was coming". Then presented me with a $334 bill, of which $80 was a security fee for protecting your information. Of course with no manager, who do you go to? I'm taking this issue up with corporate.
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I’ve been a customer of the auto center for a number of years and the one thing I appreciate most is
how the staff makes you feel as you were being serviced for the very first time. Carl and the team provide excellent customer service and great communication throughout the process. Repairs are completed with care and efficiency. experiences like this is the reason I continue to support the awesome team at Bowie Shell!
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I stopped in and they began the oil change as soon as I had completed the form. I think that I was in
and out in 35 minutes. Fast and friendly service. What mor can you ask for?
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