For many many years, I have been coming to this place, and that’s just myself, I’ve referred a few pe
ople, some of which have used them just recently. In today’s world, the dealerships are becoming outrageous and when you have a place that treats you as good as a Dealer, but doesn’t take an arm and a leg to get something simple done, you just pray that they don’t go away. New renovations are very promising, and I am definitely a customer for life.
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We’ve always very well taken care of with the 87 Chevy with every trouble that occur to such a car.
Your staff is open to our questions as our suggestions, and most of all, very competent.
Our children and even a 23 year old grand son are confident in your work and talk about it often..
We’re happy and grateful for the precious support you’ve given us all.
If needed, you’ll see us back.
Sincerely yours,
Évelyne B Lessard
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Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
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