Prompt, courteous and attentive. Handled my oil change quickly and efficiently and then pointed out s
everal other items on vehicle that needed attention.
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This is my first visit to Lou's. I was treated with respect and as an older woman this was impo
rtant. The work was done in the time stated, and a little extra was done by adjusting my windshield washer. I will reserve further opinion until I've had more dealings with this company. Right now I think they're great.
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I took my car in for an oil change. I’ve owned my car for 8.5 years and have a service package. Eac
h time I take it in, it has been an easy process. Jillian has been my service advisor for my most recent services. She is so patient and pleasant to deal with. This visit, I received a video sent to me by my technician that covered my complete inspection of my car. I expected the video to tell me I needed additional work. It did not. I really appreciated the video just to show me what they covered and did. Pleasantly surprised. Hope I get a video like that every time in the future.
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Fitzgerald Genesis of Clearwater set the bar across the board for a perfect customer experience.
From the moment I reached out with a brief inquiry, Mark, Martin and Ken was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process.
It could not have been more pleased and this made the process extremely pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
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If you need an honest mechanic in Dunedin, FL, go to Dunedin Total Car Care. I recently brought in my
'new-to-me' 2021 Dodge Ram 2500 for a water pump replacement, and the experience was 10/10 from start to finish.Bryan was amazing. He truly went above and beyond and spent time on the phone fighting for my warranty coverage on my behalf. .Carlos was beyond exceptional. There are no words to describe how grateful I am for the time he spent with me to share his knowledge and educate me on exactly what was happening with my vehicle, rather than just telling me what I needed. Car troubles can be extremely stressful and I left feeling like a weight had been lifted off my shoulders! It is rare to find a trustworthy mechanic who actually advocates for their customers and treats them with this much care. The place to go if you need truck repair in Pinellas County.
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I have been to this garage now several times in the past two years and they have exceeded my expectat
ions in every way. From superior, friendly customer service provided by caring people backed by a garage of exceptional HONEST mechanics, who still believe in fair prices, this place is a gem!
I have lived locally for a couple of decades and highly recommend this business!
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